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API Testing

API testing is a set of quality assurance actions that include making calls to an API endpoint, getting API responses, and validating API status codes, response times, and data against predefined rules. To test an API in SprinklrClick the New Tab icon . Under the Platform Modules, click All Settings

Test an API

API Testing

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Knowledge Base Article

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Configure an Extension in Sprinklr

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Recommended Best Practises for Configuring Contact Driver Descriptions

Configuring Contact Driver descriptions effectively helps the Contact Driver Model to better understand the Contact Drivers and improve accuracy in classification. This article outlines key best practices for configuring Contact Driver descriptions.Note: The Contact Driver Model follows a hierarchic

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Knowledge Base Article

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Creating Contact Driver Models

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Transfer of Data & Variables in a Journey

IntroductionThe Journey Facilitator in Sprinklr is a robust tool designed for marketers to craft unified, omnichannel customer journeys. This advanced feature offers a visual flow builder, allowing you to map the entire customer journey and engage with your audience across various channels. A crucia

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Journey Builder

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Styling Guided Workflows Using the Application Manager

Overview This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, pa

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Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Make Collaboration Notes Read Only for Distributed Users

Sprinklr enables you with the capability to share notes with the Distributed users in read-only mode. Distributed users will not be able to make changes to these notes. You can enable this capability in the control panel.To Set Up Distributed Control PanelClick the New Tab icon . Unde

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Social - SES

DST - SES

Knowledge Base Article

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Platform Setup (Distributed Admin)

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Install Live Chat Messenger and Peer Dependencies

To integrate Sprinklr Live Chat Messenger into your project, you must install the Live Chat SDK along with its necessary peer dependencies. This section provides a step-by-step guide to install Live Chat Messenger and its necessary dependencies. Prerequisite Before you begin with the installation, e

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Install Live Chat Messenger and Peer Dependencies

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Ads Composer Section 6: Optimization

Leverage Sprinklr's AI capabilities to optimize your bids, budgets and creatives. ​On the Optimizations window, select one or more Strategy Group optimization(s) you want to apply to your campaign from the Strategy Group drop-down menu. Your selected Strategy Group(s) details will be displayed

marketing

Knowledge Base Article

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New Campaign Creation

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Sprinklr - Eloqua Integration

OverviewThe Sprinklr - Eloqua connector provides a seamless way to synchronize and exchange profile data between the two systems in a bi-directional manner. With this integration, you can effectively manage and enhance the information of your prospects, leads, and customers from various digital chan

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Integration Guides

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Creating Redeemable Rewards

This article provides a step-by-step guide for creating redeemable rewards in the Reward Engine. As an admin, you can define reward properties, set token requirements for redemption, and organise rewards effectively to maximise advocate engagement.Learn to Create a Redeemable Reward Access the Creat

Advocacy - SES

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Social - SES

Knowledge Base Article

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Create Rewards

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Screen Components

OverviewIn a customer-facing guided workflow, you can easily gather input from customers by utilizing various components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the acc

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Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Content Block

The content block feature allows you to create content that can be shared across various articles. It is particularly beneficial for creating disclaimers or standard text that only needs to be created once, centrally maintained, and reused multiple times.Create a Content Block1. Click on the New Tab

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Create and Manage Articles

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Configure Jira Connector

After the Jira and Sprinklr connection is established, you are redirected to the Jira connector page. On the Jira connector page, you can view and manage the Jira connector properties.​On the Jira connector configuration screen, you can do the following:Jira DetailsOn this screen, you can view the a

marketing

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social

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Knowledge Base Article

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Setup

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Creating Article Translations

In Sprinklr, managing translations is made easy. When creating a new article or editing an existing one, you can simply select the desired language setting. This streamlined process allows for efficient management of translations within the platform.Adding Language SettingWhen creating a new article

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Translating Content

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Setting Up a Case Update Triggered Standard WhatsApp Distribution

A case‑update–triggered Standard WhatsApp distribution is an automated workflow that sends a WhatsApp message to a recipient whenever a specific change occurs on a case. When you configure this type of distribution, you define which case event (such as an update or resolution) should trigger the Wha

Knowledge Base Article

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WhatsApp Distribution

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SIP Trunk

A SIP trunk is a virtual connection that enables businesses to make and receive voice calls over the internet using the Session Initiation Protocol (SIP), replacing traditional phone lines. It links a Public Switched Telephone Network (PSTN) carrier or Session Border Controller (SBC) with Sprinklr,

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New Article

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SIP Trunk

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ACW Extract

The Extract Generation feature automates the creation, management, and scheduling of feedback files and inventory extracts. This enhancement provides an intuitive UI allowing voice admins to customize, schedule, and generate feedback files without manual backend interventions. ​Creating an Export Co

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ACW Extract

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Manager Permissions for Export Link

The Export Link permissions will allow users to download/access files from export links. Currently, if you have access to any module on the platform, you can download files from links in emails, notifications, etc. After enabling this feature, users will need an Export Link permission to download fi

Permissions for Export Link

Knowledge Base Article

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Security

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Processing Node (Single Shot Dynamic Workflow)

The Processing Node delivers one dynamic response and then automatically ends the conversation. It is best suited for scenarios where a single, concise output is enough to address the user’s request without requiring follow-up.​Note: This capability is also available in traditional Conversational AI

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Dynamic Workflow

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Secure Form Encryption

To implement secure form encryption, you can use the following SDK information.This SDK allows you to subscribe to external callback events and implement encryption for secure forms according to your specific requirements.function handleSecureFormEncryption({ response: { data }, cb) => { /*

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Knowledge Base Article

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SDK Methods

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Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

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influencer

Knowledge Base Article

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Standard Dashboards in Benchmarking