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Overview

What is Social to Live Chat? With this capability, brands can transfer users from social or any other channel to a more secure channel, i.e. Live Chat whenever there is a need to capture personal identifiable information. Brands will be able to send a link to users, clicking on which end users will

Service

Knowledge Base Article

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Overview

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Drag and Drop Tasks in Kanban View

The task Kanban view in project management assists in monitoring the status of tasks by organizing them into stacks based on distinct stages or criteria. To enhance project workflow efficiency, tasks can be effortlessly shifted from one stack to another, signifying a change in their phase or priorit

marketing

PM_TASK_KANBAN_VIEW_2

Knowledge Base Article

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Task Kanban View

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Create new Content Templates

How to create content templates?Click New Content Template in the top right corner of the Content Templates window. Provide a name for your template in the Template Name field.Select the channel for which you are creating the template in the Account Type field. If you want the template available for

marketing

Content Templates

Knowledge Base Article

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Create New Content Templates

RS
Screen Control​

Use-cases:Enable agents to troubleshoot customer issues by directly accessing the customer’s screens, leading to faster issue resolution and improved customer satisfaction​Customers can revoke screen control/co-browsing anytime during the session User Experience:Agent requesting Screen control while

Service

Knowledge Base Article

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Co-browsing

RS
Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for xAI

RS
Install Jira Connector

This guide walks you through the step-by-step process to install the Jira Connector and add a Jira user for the integration.PrerequisitesBefore you begin, ensure the following prerequisites are met:Sprinklr RequirementsSprinklr Service Care must be enabled and configured.A Sprinklr Global Admin user

marketing

Insights

social

Service

Knowledge Base Article

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Setup

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Sprinklr Service: Patch Changes (18.8.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.2 (October)

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How to Apply Naming Conventions in Ads Manager

For organizations involving multiple stakeholders in the ads creation process, i.e. practitioners working in different agencies, teams, and regions, having a predefined workflow and a consistent naming convention across teams helps reduce de-duplication and manage the campaigns effectively.Sprinklr

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Export your Editorial Calendar Data

In this article, you will learn how to export your Sprinklr Editorial Calendar into different formats.To Export your Calendar DataNavigate to the Editorial Calendar.In the top right corner of the Editorial Calendar window, click the Options icon and select Export. Enter the Name for your export fi

marketing

About Editorial Calendar

Export the Editorial Calendar

Export Formats in Editorial Calendar

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Knowledge Base Article

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Calendar Import & Exports

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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View Deactivated Account and Deactivation Reason in Distributed

In case an account is deactivated, it will be visible to you with a note. In addition, you can also view the reason for which the account has been deactivated. Steps to View Deactivated Account and Deactivation Reason in DistributedLog into the Distributed environment.Click the Profile & Setting

View Deactivation Reason

social

Distributed

View Deactivated Account and Deactivation Reason in Distributed

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Knowledge Base Article

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Governance (Distributed User)

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Voice Bot Enhancements

Please find below the new enhancements to our voice bot functionality, designed to make interactions more seamless, intelligent, and user-friendly.Dynamic Input Processing: In scenarios where a voice bot prompts customers for information and the time allotted for processing elapses before they compl

Service

Knowledge Base Article

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Voicebots

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X Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for X. For example, How to track which segment of your audience is performing better. Is

marketing

Knowledge Base Article

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Reporting & Analytics

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Collaborate on Tasks in Task Overlay

In Project Management, the task overlay provides a comprehensive view of your task details.  In the left pane, you can add or update the task properties and add sub-tasks and there is a dedicated space for you to collaborate with your team members in the right pane.Steps to open task overlay in Shee

PM_POPULAR_2

marketing

PM_TASK_TIMELINE_VIEW_2

PM_TASK_CALENDAR_VIEW_2

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Knowledge Base Article

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Task Overlay

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Guide to Omni-Channel Campaigns

Omni-channel campaigns help business in delivering targeted messages to audience across various channels, such as social media platforms, email, SMS, and more. Apart from leveraging the channel specific strategies it also help in discovering key metrics and performance indicators to monitor, enablin

Service

Knowledge Base Article

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Guide to Omni-Channel Campaigns

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Drive Engagement through Reaction Campaigns (Advocacy)

The Reaction Campaign in Sprinklr Advocacy empowers Advocates to automatically like brand posts using their connected social accounts. Admins initiate campaigns, prompting users to opt in, and opted-in users have brand posts automatically liked on their behalf.  Importance of Reaction CampaignsHeigh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

Service

Knowledge Base Article

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Creating a Guided Workflow

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Auto-Schedule Content: Schedule Placeholders 

Advocates easily auto-schedule posts in the "Profile" section using the "schedule placeholders" feature, streamlining content sharing. They establish multiple placeholders for various accounts, days, and times, ensuring consistent post-publishing. This enables advocates to log in

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Configuration of Secure Forms

On PCI-compliant Sprinklr Live Chat, you can send Secure Forms that allow for sensitive and confidential information to be passed from a customer to an agent within a secure environment. For example, customers might need to provide their credit card information or PII information as a part of an ide

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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PCI Compliant Secure Forms

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Smart Alerts FAQs

Below you will find answers to frequently asked questions and best practices about Smart Alerts.Frequently asked questionsNote: Smart Alert Type: Engagement is currently limited to retweets and Reddit comments. If you would like to receive notifications for likes, comments, upvotes, or other similar

Smart Alerts FAQs

Insights

Knowledge Base Article

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Smart Alert FAQs