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Guided Workflow Groovy Library

OverviewWhen developing Guided workflows, configurators need to execute certain groovy operations. In order to assist them with performing these groovy operations more easily, a groovy library has been created. This library explains all the functions that one may come across while working with groov

Service

Knowledge Base Article

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Creating a Guided Workflow

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

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Publishing & Optimization

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Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

Service

Knowledge Base Article

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Setting up ACW

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Publish to LINE

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

Service

Knowledge Base Article

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Create and Publish Messages

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Compose Snapchat Story Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​To learn more, click on Ads C

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Preview Dialer

Preview DialersPreview dialers are agent-first dialers where a call is first sent to the agent in order to increase or generate more productive calls.Help call center agents review customer information through a window when they initiate or receive a phone call. Add significant value to customer ser

Service

Knowledge Base Article

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Dialers

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Publishing Facebook and Instagram Partnership Ads

Facebook and Instagram Partnership ads allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both your brand and your partner's handle, helping you reach a wider audience with more impactful content

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

social

Knowledge Base Article

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Getting started

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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

Service

Knowledge Base Article

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IVR Advanced Use Cases

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Sprinklr Service - Roles and Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Care features, you need to assign the right permissions to their roles.In this article, you can find Care Permissions and their respective descriptions.To review the basics of adding users, see Add a User

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Configure Live Chat Messenger

Sprinklr Live Chat Messenger provides various methods to help you update user details, capture conversation context, customize the chat experience, and more. The following sections describe these methods in detail, along with their syntax and required parameters: Update User Use the updateUser metho

Service

Knowledge Base Article

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Configure Live Chat Messenger

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How to Create and Manage All Your IVR

​​Pre-requisite for configuring the IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​In this knowledge article, we will explore the process of creating and managing all aspects of IVR (Interactive Voice Response). From designing

Service

Knowledge Base Article

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Introduction to IVR Components

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Actions with Inbound Rules

Actions are executed on the inbound message or the profile associated with the message. In this article, we'll look at each Inbound Rule Action type and the specific actions within those action types:Assign a Message to a User/Queue:Assign a Message to User/Queue Actions are actionable tasks on

social

Knowledge Base Article

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Inbound rules

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Paid Rule Regular Expressions

In Paid Rule Conditions, RegEx is available to use for searching within Paid Initiative, Ad Set & Ad Variant names.​Use Cases of RegEx​Use CaseConditionsWhat would work?ExplanationCheck if the text is one of the exact phrasesIn the following three sentences if you want to check if the text is on

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Generate Comment Summary using Sprinklr AI+

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Engagement - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Sprinklr Social : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Post 17.7

Social Engagement & Sales: Sprinklr Patch Changes

17.10

SES 17.10 Release Notes

release_note

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v17.10 (November)

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Sprinklr Marketing: 20.10 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Sprinklr Marketing: 20.2 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Callback Settings

The Callback Settings module is available under Voice Care. Previously, users had to create separate callback campaigns and go through multiple steps to set up ​callback-related configurations. With this, callback settings are a standalone module within the Voice Care section, offering a much easier

Service

Knowledge Base Article

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Callback Settings