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Snapchat Reminder Ads

Snapchat Reminder Ads extend standard Snap Ads by letting advertisers promote scheduled events such as movie releases, product launches, and promotional events. Users can tap the Remind Me CTA to set a reminder and receive push notifications leading up to the event, helping you drive

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Snapchat Pixels

Snap Pixel is a tool that enables advertisers to measure the effectiveness of their campaigns in driving customer actions across multiple devices. It is a small piece of JavaScript code that can be easily installed on your website. What can the Snap Pixel do for you?With Snap Pixel, you can track ho

marketing

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Snapchat Pixel

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Reschedule Call Back Node

​The Reschedule Callback Node in Guided Workflows allows agents to modify the timing of a previously scheduled callback, offering flexibility to adjust appointments as needed. This feature ensures that users can still receive timely assistance, even if circumstances change after the original schedul

Service

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Guided Workflow Canvas

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Concurrency Extract

This extract captures agent activity at an aggregated time‑slice level, where each row represents a unique combination of an agent and a defined date interval (such as daily, weekly, or hourly depending on configuration). It provides visibility into how agents manage multiple case assignments simult

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Digital Data Extracts

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How to Add Notes in Dialog tree

OverviewThe Sprinklr chatbot builder includes a node that allows you to add a note to a case or profile or message. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional details, o

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Nodes in a Dialogue Tree

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Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

marketing

Reporting

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Set up Reporting Widgets

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Time Off Balance Report

The Time Off Balance Report tracks all updates to time-off balances at the agent level. It provides a detailed overview of time-off transactions for efficient management and enables users to track and analyze time-off balances. The report includes insights into timestamps, user activity and policy d

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Detailed Report Glossary

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System Action Elements

This article covers the following topics:Execute ActionCustom Field ActionsAdd or Remove from QueuesAdd NoteWork Queue PropertiesAssign CaseSet SkillsSet Priority RankAssign Agent ​These elements serve the purpose of performing actions, such as assignments, transfers, custom field updates, etc.

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Guided Workflow Canvas

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Configure Zendesk Connector for External Content Management

Zendesk Connectors enable you to manage articles externally while keeping them synchronized with Sprinklr-specific workflows such as Agent Assist, Live Chat, and more. It also streamlines the import of articles from external content management systems (CMS) without the need for backend development.S

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Import and Export

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Migrating record pages from Sandbox to production environment

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseDuring the UAT phase of any client, care console record p

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Additional Use Cases

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Call Event IVR

Call Event IVR in Sprinklr runs automated actions in the background based on what happens during a call. These actions are triggered by call events such as when a call starts, ends, is answered, or goes unanswered, and by transfer types, like when a call is moved to an agent, a queue, or another IVR

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Sprinklr Service

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Call Event IVR

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

marketing

Insights

social

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Knowledge Base Article

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Security

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Add and Manage TikTok Ad Accounts

TikTok is a video-sharing social networking service with over 1 billion active users worldwide. Being one of the most downloaded apps in the world and having an extensive user base, TikTok offers a unique opportunity for brands to engage at the forefront of trends.Before You BeginIf you are not a Ti

marketing

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Setting Up TikTok in Sprinklr

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Bulk Disable Generative AI Features in Sprinklr

Sprinklr provides Generative AI (AI+) capabilities across multiple product modules, including Sprinklr Service, Insights, Marketing, Advertising, and Social. By default, these AI+ features are enabled for all environments post 20.7.1 release.Global Admins can use the Global Features configuration pa

Sprinklr AI+

marketing

Insights

social

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Global Level Control

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Lookup Field

The Lookup Field in Entity Studio is a field that establishes a relationship between two entities. It allows you to link records from one entity (the child) to another entity (the parent), thereby creating a dynamic reference. This field type enables the management of cross-entity relationships, whe

Knowledge Base Article

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Fields and Relationship

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Reporting on Co-browsing

The metrics/dimensions that are available for reporting on co-browsing as well as some sample widgets are as follows: Metrics/DimensionsMetric/Dimension NameDescriptionCo-Browse Count The total number of co-browse sessionsCo-Browse DurationThe total duration of the co-browse sessionCo-Browse ModeThe

Service

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Reporting

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Setting the Voice Setting Screen

Large-scale outbound voice campaign management can be challenging as different business configurations are required. These campaigns are significantly impacted by parameters such as call handling, pacing ratios, and abandonment rates.There is now a Voice Settings Screen on Sprinklr. All the essentia

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Sprinklr Service

20.10

Service

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Knowledge Base Article

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Outbound Settings

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Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

Sprinklr Service

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20.10

Service

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Conversation Routing

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Generic Macro Usage Report

The Generic Macro Usage Report provides details on the Macros applied at a user, profile, and message level. Refer to the Agent Case Macro Usage Report for Metrics and Dimensions specifically on Macros used by agents on Cases.The Generic Macro Usage Report belongs to the Miscellaneous Report Group.M

Service

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Detailed Report Glossary

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Track Customer Journeys in IVR Using Execution Data

The Customer Journey Reporting feature in IVR provides detailed visibility into how customers interact with your IVR flows. By using the Process Execution Analytics data source, you can track the sequence of node activities and analyze drop-offs, engagement, and completion rates.This report helps yo

Sprinklr Service

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20.10

Service

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Track Customer Journeys in IVR Using Execution Data