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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

social

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Knowledge Base Article

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Use-Case Deployments

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Reporting on Co-browsing

The metrics/dimensions that are available for reporting on co-browsing as well as some sample widgets are as follows: Metrics/DimensionsMetric/Dimension NameDescriptionCo-Browse Count The total number of co-browse sessionsCo-Browse DurationThe total duration of the co-browse sessionCo-Browse ModeThe

Service

Knowledge Base Article

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Reporting

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Add and Manage TikTok Ad Accounts

TikTok is a video-sharing social networking service with over 1 billion active users worldwide. Being one of the most downloaded apps in the world and having an extensive user base, TikTok offers a unique opportunity for brands to engage at the forefront of trends.Before You BeginIf you are not a Ti

marketing

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

RS
Lookup Field

The Lookup Field in Entity Studio is a field that establishes a relationship between two entities. It allows you to link records from one entity (the child) to another entity (the parent), thereby creating a dynamic reference. This field type enables the management of cross-entity relationships, whe

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Conversation Routing

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Add Guest Users to Projects

OverviewGuest User access allows you to provide external users access to your Projects for feedback, review, transparency or other reasons. An external user is anyone outside or within your organization without access to a Sprinklr product seat. Guest users have limited access to Project Management

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PM_PORTFOLIOS_2

marketing

PM_TASK_TIMELINE_VIEW_2

+5

Knowledge Base Article

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Manage Projects

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How to Configure Home Page Widgets?

RECORD PAGE EDITOR Each persona has a defined view of its own and this is called the Record Page of the Persona. This view includes multiple tabs like Home Page, Queues, Agents, etc. Each page has a lot of different widgets that display various metrics, and these are customisable.   ​The Record Page

Service

Knowledge Base Article

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Overview

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Net Promoter Score

The Net Promoter Score (NPS) gauges customer loyalty by asking respondents how likely they are to recommend a product or service on a scale from 0 to 10. As an industry-standard metric, it enables businesses to monitor customer sentiment, pinpoint areas for improvement, and take data-driven actions

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Setting up Content Tabs for the Advocacy Site

Content tabs are an essential component that ensures a seamless and organized flow of content, enhancing user experience and engagement. Let us explore the concept of content tabs, their significance, and the step-by-step process to set them up effectively. Content Lists vs. Content Tabs: Unravellin

Advocacy - SES

social

Sprinklr Social

20.10

+2

Knowledge Base Article

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Platform Configuration

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Generic Macro Usage Report

The Generic Macro Usage Report provides details on the Macros applied at a user, profile, and message level. Refer to the Agent Case Macro Usage Report for Metrics and Dimensions specifically on Macros used by agents on Cases.The Generic Macro Usage Report belongs to the Miscellaneous Report Group.M

Service

Knowledge Base Article

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Detailed Report Glossary

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Track Customer Journeys in IVR Using Execution Data

The Customer Journey Reporting feature in IVR provides detailed visibility into how customers interact with your IVR flows. By using the Process Execution Analytics data source, you can track the sequence of node activities and analyze drop-offs, engagement, and completion rates.This report helps yo

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Track Customer Journeys in IVR Using Execution Data

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Integrating Adobe Workfront with Sprinklr

The Sprinklr and Adobe Workfront integration creates a seamless connection between Adobe Workfront’s campaign planning and Sprinklr’s publishing workflows. With this integration, teams can plan campaigns in Adobe Workfront and automatically create draft posts in Sprinklr with the relevant metadata a

26.1

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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Adobe

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Call Forwarding and Dial External Number using DID Transfer Node in IVR

The DID Transfer Node in Sprinklr IVR enables call transfers to a specified destination number or SIP endpoint. This feature is commonly used to route calls to different departments, branches, or external numbers while maintaining call continuity and quality.The DID Transfer node offers the followin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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IVR Use Cases

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Admin Home Page

The home page is a critical aspect of the Admin Persona for managing and monitoring the activities of all the agents and supervisors within the platform. Upon logging in, Home Page gives a thorough overview of their team's key performance metrics, enabling Admins to quickly evaluate the perform

Service

Knowledge Base Article

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Voice Admin Home Page

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Date Field

The article outlines the steps to create a Date Field in Entity Studio. Date field type allows you to enter a dateor select one from a pop-up calendar. Creating a Date Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The E

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Android - v12.0.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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Android 11.1.1

Note:Sprinklr Messenger for Android supports minimum API 24Gradle version has been updated to 8.3.x and Android Gradle Plugin version has been updated to 8.1.xStep 1: Install Sprinklr Messenger 1. In your root's build.gradle file, add this Maven URL: https://clients-nexus.sprinklr.com/. ​ allpr

Service

Knowledge Base Article

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Older Versions

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Android - v11.0.0

Note:Sprinklr Messenger for Android supports minimum API 24Gradle version has been updated to 8.3.x and Android Gradle Plugin version has been updated to 8.1.xStep 1: Install Sprinklr Messenger 1. In your root's build.gradle file, add this Maven URL: https://clients-nexus.sprinklr.com/. ​ allpr

Service

Knowledge Base Article

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Older Versions

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Video Call Reporting

For all the reporting, you can use the following filter - Audio Only - False (for audio calls)Video Conversation Ended - TrueFor all reporting - Data Source will be ‘Social Analytics’​Total Video Calls Total number of video calls in the selected time range.Video Calls Completed This shows the distri

Service

Knowledge Base Article

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Reporting

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Guided Workflow Application - UI Capabilities

This article explains the quick and toolbar actions available for managing the Guided Workflow Application. It also highlights error message configurations and confirmation prompts to prevent accidental pauses or deployments.​Quick Actions on Guided Workflow ApplicationThe following image displays t

Service

Knowledge Base Article

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Guided Workflow Application