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Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

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Conversation Routing

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Call Forwarding and Dial External Number using DID Transfer Node in IVR

The DID Transfer Node in Sprinklr IVR enables call transfers to a specified destination number or SIP endpoint. This feature is commonly used to route calls to different departments, branches, or external numbers while maintaining call continuity and quality.The DID Transfer node offers the followin

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IVR Use Cases

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Date Field

The article outlines the steps to create a Date Field in Entity Studio. Date field type allows you to enter a dateor select one from a pop-up calendar. Creating a Date Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The E

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Fields and Relationship

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Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

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Platform Modules

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Guided Workflow Application - UI Capabilities

This article explains the quick and toolbar actions available for managing the Guided Workflow Application. It also highlights error message configurations and confirmation prompts to prevent accidental pauses or deployments.​Quick Actions on Guided Workflow ApplicationThe following image displays t

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Guided Workflow Application

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React Native - v11.0.0

Note: We have changed our package name from @sprinklr/chat-native-client to @sprinklrjs/chat-native-client1) Install Sprinklr messenger** Install Sprinklr messenger in your project using package manager (yarn/npm) as mentioned below:yarn:yarn add @sprinklrjs/chat-native-client@11.0.0npm:npm install

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Older Versions

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Data Management Nodes

This article explains the nodes in the Data Management section, providing an overview of their functionalities and usage within guided workflows. These nodes allow for efficient handling of data within Sprinklr’s platform, enabling users to retrieve, update, create, count, and delete records, as wel

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Guided Workflow Canvas

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Guided Workflow Display Components - Asset

OverviewThis feature is designed to streamline the process of selecting and integrating assets directly from a Digital Asset Manager (DAM) into a form or user interface (UI). Here's a more detailed breakdown of how it works: Asset Selection from DAM: This feature enables users to select assets direc

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Guided Workflow Canvas

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How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

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Setting Up Adjust

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Insights Hub

The Insights Hub Report helps to generate reports on insights using standard metrics and dimensions. To add more depth and specificity to your reports, you can also incorporate custom metrics created during the configuration of insight groups.The Insights Hub Report belongs to the Conversational Ana

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Detailed Report Glossary

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Agent State Report

The Agent State Report provides details on the current state (if a user is working on a Case, idle, on call, or in another state) and availability status (available, busy, break, and so on as per configuration) of the users logged in to the platform. It helps infer the current user availability in t

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Detailed Report Glossary

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How to Bulk Import Ads

Use the Ads Manager to bulk import ads and upload spreadsheets containing information on campaigns, ad set, and ad information.​Importing ad and campaign-related information is an effective way to speed up your campaign process and lets you run a large number of ads within a short period. This featu

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Getting Started

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Configuring an S3 Connection

Sprinklr, a unified customer experience management (CXM) platform, integrates with Simple Storage Device (S3) to enable seamless data exchange and storage for customer-related data. S3 serves as a data connector in Sprinklr workflows, particularly for ingesting, storing, and exporting large volumes

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List of Supported Connector Types

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How to Add Notes For Agent from IVR

The Sprinklr IVR (Interactive Voice Response) system includes a node that allows you to add a note to a case or profile. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional detai

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How to Setup Business Logic

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Support for Bulk Import of Voice Cases Using Multi Case Format

A Multi-Case file format is defined for Voice cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and multiple audio recordings. Here in the metadata file, there are multiple rows where each row corresponds to one Case. ​Note: For inform

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Supported Format for File Based Connectors

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Adding a Microsoft Exchange Email Account

A Microsoft Exchange email account is a type of email account that uses the Microsoft Exchange Server for email communication. Microsoft Exchange email accounts are commonly used in businesses and organizations of all sizes, as well as by individuals who require advanced email and collaboration feat

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Setting up Email Accounts

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Quick Replies

OverviewQuick replies in Sprinklr Live Chat provide users with selectable options for faster and more efficient responses. These are particularly useful when the bot asks a question and expects an answer. By creating a quick reply asset with different options, users are prompted to select one of the

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Rich Text Assets

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Date and Time Field

Date and time field type allows you to enter a date with a specific time from a pop-up calendar. The article outlines the steps to create a Date and Time Field in Entity Studio. Creating a Date and Time Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio f

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Fields and Relationship

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Update Case Details

sprChat('updateConversationContext')This API can be used when we want to update custom fields/context in the middle of an ongoing conversation. Parameters:(every parameter is optional unless marked *):NameTypescript typeDescriptionDefault Valuecontext*StringTMap<string[]>Map of custo

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SDK Methods

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Use Sampling in Listening

Learn how to apply Sampling on a Listening Topic in order to retrieve a percent sample rather than all results.Samples are used to make inferences about populations. Sampling helps you to collect data from vast mentions and reflect the results quite near to the original population size because they

Insights

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Topic Management