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Menu Message for WeChat Customer Service Accounts​

Sprinklr now supports creating Menu Messages for WeChat Customer Service accounts for effective communication with consumers. You can add up to 10 items in the Menu messages, while you can save it as an asset type in Digital Asset Manager. Note: It is necessary to create a WeChat Menu Message in the

social

Knowledge Base Article

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WeChat Customer Service Account

SH
Menu Message for WeChat Customer Service Accounts​

Sprinklr now supports creating Menu Messages for WeChat Customer Service accounts for effective communication with consumers. You can add up to 10 items in the Menu messages, while you can save it as an asset type in Digital Asset Manager. Note: It is necessary to create a WeChat Menu Mess

Menu Message

WeChat Customer Service on Sprinklr

Menu Message for WeChat Customer Service Accounts

social

+1

Knowledge Base Article

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WeChat Customer Service

SH
About X Advertising

X Advertising is a type of digital advertising platform offered by the popular social media site X. With X Advertising, advertisers can create and promote ads to a targeted audience of X users.​​​​Enablement Note: The use of this capability requires that Sprinklr Advertising be enabled in your envir

marketing

Knowledge Base Article

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Getting Started

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Supported Asset Types for Channels in Customer Journeys

It is mandatory to create Assets for every channel before you add them in the customer journey. Here is the details on all the supported asset types for respective channels that you can choose for a journey on Journey Facilitator. Supported Asset Types for ChannelsChannelMessage TypeSupported Asset

experience:space

Sprinklr Service

Assets for Customer Journeys

product:marketing

+11

Knowledge Base Article

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Channel Overview

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Override Flow

To ensure greater accuracy and accountability in quality evaluations, the system enables Quality Managers with the appropriate permissions to override AI-generated scores for individual checklist items. When a score is overridden, the system automatically recalculates the corresponding category scor

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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AI Scoring and Insights

RS
Enable Co-Browsing

Mobile co-browsing is a feature that enables customers to securely share their mobile app screens with service agents through the Sprinklr console. This allows agents to guide users in real time through product purchases, complex form submissions, or any confusing areas within the mobile application

Service

Knowledge Base Article

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Enable Co-Browsing

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

Insights

18.2 Release Notes

18.2 Capabilities and Enhancements

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Knowledge Base Article

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v18.2 Winter Release (February)

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Add an Asset

The Asset Manager serves as a centralized hub for all media assets, documents, templates, and much more. You can effortlessly add assets to the Digital Asset Manager (DAM), where they can be organized, edited, approved and more. This article outlines the steps to add assets in the Asset Manager.​Ste

DAM - SES

social

add an asset

Social - SES

+2

Knowledge Base Article

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Manage assets

RS
Entity Studio - An Overview

Entity Studio is Sprinklr’s no-code data modeling and application framework that allows organizations to define, manage, and operationalize business data directly within the Sprinklr platform. ​It provides a structured way to: Create custom data models Define relationsh

Knowledge Base Article

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Entity Studio - An Overview

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Sprinklr Copilot for Marketing: Ads Reporting

The Sprinklr Copilot for Marketing: Ads Reporting is your AI-powered assistant that quickly transforms complex advertising data into instant, clear insights. It now includes chat interface that lets you ask queries about the data in your dashboard, and summarize key parameters from the dashboard to

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Sprinklr Copilot for Marketing: Ads Reporting

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Sprinklr v15.2.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touch-point. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

product:marketing

Modern Marketing Capabilities

Winter Release

+6

release_note

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v15.2.0 (February)

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Add Corporate Account's Post on the Advocacy Site

Understanding Brand Posts/Corporate Account Posts Brand posts are strategic communications that a company shares on its official social media channels. These posts aim to align with the target audience and strengthen the brand's identity. They encompass announcements, product launches, and a va

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

RS
Dynamic Group Budget

Dynamic Group Budget automatically and continuously identifies the best auction opportunities for results across ad sets and optimizes towards the specified optimization goal of your paid initiative’s objective. Instead of managing budgets for each ad set individually, you can use a single Dynamic G

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Sprinklr Release v15.1.0 - January 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

marketing

Sprinklr Release v15.1.0

January Release

+3

release_note

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v15.1.0 (January)

RS
Version History

The Version History feature in Survey Builder keeps track of each user activity, logging every change made to a survey. Users can track modifications and restore any previous version if needed. This ensures data integrity, mistake recovery, and collaborative editing efficiency in survey creation.Bus

Sprinklr Insights

New Article

20.10

Service

Knowledge Base Article

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Modifying Survey and Version History

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18.5 Key Changes in User Experience

With this release, Hyperspace will now be the default experience for all users. Other enhancements include page density control, filter improvements, adding Sprinklr AI+ support to create Topic, Theme, Story Query, and Keyword Lists, charts support in Newsletters, etc.

Insights

social

Service

Knowledge Base Article

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v18.5 Spring Release (May)

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Add External REST API in Sprinklr

Sprinklr enables you to configure External REST APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a REST External API i

26.1

20.10

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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17.10 Key Changes in User Experience

Usability is the key focus for Sprinklr this year, and we continue our efforts toward making Sprinklr simpler, better, and consistent. There are some exciting major changes in the 17.10 release, where users will experience a change in platform appearance and behavior.Sprinklr InsightsProduct Insight

Insights

UX Changes

social

Service

+1

Knowledge Base Article

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v17.10 (November)

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FAQs on Similar Cases

Below are some frequently asked questions regarding similar cases:​What are the languages in which Similar Cases work?Currently, the Similar Cases capability is available in the English language only.​Can Similar Cases be enabled for a few users?Yes, Similar Cases can be enabled for some selected us

Service

Knowledge Base Article

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Similar Cases

SH
Sprinklr v15.5.0 – Sprinklr Marketing Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

product:marketing

+6

release_note

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v15.5.0 (July)