Mobile co-browsing is a feature that enables customers to securely share their mobile app screens with service agents through the Sprinklr console. This allows agents to guide users in real time through product purchases, complex form submissions, or any confusing areas within the mobile application interface. For more details, see Co-browsing on Mobile App.

Prerequisites

Before you begin, ensure the following prerequisites are met:

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Support Request:

To enable co-browsing, raise a support ticket at tickets@sprinklr.com with the following details:

• Partner Name

• Partner ID

• Concurrent co-browsing sessions expected

• Number of agents who will be using co-browsing (Concurrent sessions)

Install cobrowse-sdk-react-native dependency:

For command to install the dependency, see Install Peer Dependencies.

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Enable Co-Browsing in Your App 

To enable mobile co-browsing in your React Native application, configure the MessengerClient.takeOff()method with the isCobrowsingEnabled flag set to true:

import MessengerClient from '@sprinklrjs/chat-native-client';​MessengerClient.takeOff({    ...restSettings,    isCobrowsingEnabled: true,});

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Full Device Screen Sharing Support

Full device screen sharing lets support agents view the entire device screen, including apps outside your own. This helps them check system settings or guide users as they switch between different applications.

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To enable this feature, refer to Full device screen sharing documentation.

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Redaction Support

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When remotely viewing a user's screen, there may be certain sensitive data that should not be viewable by the agent. For this purpose, Live Chat SDK supports redaction that automatically blocks out on device all sensitive data sources such as credit cards, social security numbers, etc. When certain data is redacted, it will never leave the user's device.

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To enable this feature, refer to Redact sensitive data documentation.

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