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Case SLA Report

Overview:In this report, is used to find each action level report on case, this allows us to report on each agent assignment, Queue Removal, Brand response. The following actions are recorded in this report, and the duration of each action can be calculated from Case Creation or Fan Activity or Agen

Sprinklr Service

Service

Reporting Glossary

Updated Article

+1

Knowledge Base Article

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Report Glossary

SH
Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Compose LinkedIn Ads

SH
Conditions applicable with Autofill rules

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

social

Knowledge Base Article

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Autofill rules

SH
Send One Time Notification for Proactive Messaging

Sprinklr allows brands to send one-time marketing campaigns on WhatsApp for promotional, transactional, and marketing purposes. This involves starting a brand-initiated conversation hence only HSM templates can be sent. The whole process can be divided into 4 steps where:Create marketing content (HS

Service

Knowledge Base Article

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Trigger Bulk Campaigns

RS
Voice Agent Performance Report

OverviewVoice agent performance report gives detailed information about the performance of the agent and all the metrics/dimensions are based on agent level. It summarizes the actions, activities, time spent in various status (agent status) and interactions over the day. All the metrics and dimensio

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Report Glossary

SH
Adding a Microsoft Exchange Email Account

A Microsoft Exchange email account is a type of email account that uses the Microsoft Exchange Server for email communication. Microsoft Exchange email accounts are commonly used in businesses and organizations of all sizes, as well as by individuals who require advanced email and collaboration feat

Service

Knowledge Base Article

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Setting up Email Accounts

SH
Best Practices for Ads Roles & Permissions

In this article, Let's learn the best practices for creating roles for ads users in Sprinklr is to create 4 Global Roles, called Peronas, and assign each user to one of them. The four personas are:Ads Media PlannerAds Media PractitionerAds Creative PublisherAds Insights AnalystIn charge of plan

marketing

Knowledge Base Article

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Best Practices

SH
Digital Reporting DPs and its Use Cases

DPFunctionalityCASE_REPORTING_SERVER_TYPE_ENABLEDTo switch over to universal case reporting ES instead of reporting ESASSET_BASED_SLA_PRESET_ENABLEDASSET_BASED_SLA_PRESET_ENABLED_REPORTSAutomatically apply SLA preset based on accountREPORTING_CALCULATED_METRICS_PARENT_PATH_ENABLEDIssue with nested c

Service

Knowledge Base Article

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Custom Reporting and Filters

RS
Managing Workflows

The Workflows Record Manager in Customer Feedback Management offers a centralized platform for overseeing all workflows established within the Customer Feedback Management module. It enables you to see a list of current workflows, providing an overview of their statuses and configurations.You can re

Insights

Knowledge Base Article

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Managing Workflows

RS
Configure Fetch Appointment Slots Node in IVR

The Fetch Appointment Slots Node in Sprinklr IVR allows you to present available appointment slots to callers in real time. Callers can select a slot using DTMF inputs, making it ideal for callback scheduling, service appointments, or consultation bookings.This guide explains the configuration of ea

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Configure Slot Based Appointment Booking through IVR

SH
Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

+6

release_note

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v15.2.0 (February)

RS
Snapchat Pixel Eligibility and Conversion Windows

Snapchat has introduced an eligibility check for the usage of tracking pixels and conversion windows based on the selected app and optimization goals. This eligibility check is implemented to ensure your ads are not disrupted due to the selection of an optimization goal or conversion window that is

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Compose Facebook Reach and Frequency Campaigns

You can estimate the reach of a campaign or the budget to obtain a CPM (Cost per Mille) or Frequency goal for a Facebook campaign using the Reach and Frequency Plans feature within the Advertising cloud. It provides you with multiple predictions of the reach and frequency of your Face

marketing

Knowledge Base Article

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Advanced Use Cases

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Unified Platform: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Insights

social

Core Platform and Cross-Products Enhancements

+3

Knowledge Base Article

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v17.4.0 (April)

RS
Multi Select Field

The article outlines the steps to create a Multi Select Field in Entity Studio. This is a field type that allows you to adda field type where you can select more than one option at a time. For example, adding multiple tags to your form.Creating a Multi Select Field in Entity StudioNavigate to Launch

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

RS
Bulk Create/Update Cases Using Data Flow Pipeline

This article provides detailed steps for creating and updating cases in Sprinklr using an Excel file template with the help of data flow pipelines. It covers the mandatory fields required for case creation and updates and highlights non-editable system fields. By following this guide, you can effici

Service

Knowledge Base Article

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Bulk Create/Update Cases

RS
Enabling Single Logout (SLO) on Sprinklr

Single Logout (SLO) is a security feature in Single Sign-On (SSO) systems that ensures your session is terminated across all connected applications and services when you log out of one. By enabling SLO, organizations streamline session management and reduce the risk of unauthorized access, as you&#x

social

Knowledge Base Article

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SSO

RS
Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2025

+3

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

SH
How to Create LinkedIn Custom Audiences

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Create Custom Audience

SH
Sprinklr v15.11.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Fall Release 2020

New Capabilities and Enhancements

+5

release_note

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v15.11.0 (October)