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VKontakte as a Listening source

By adding VKontakte as a Listening source, you can listen to and learn from VKontakte data in real-time. ​VK, aka "Russian Facebook", is Russia's largest social media platform. VKontakte attracted millions of users around the former Soviet countries, such as Kazakhstan, Belarus, Latvi

Insights

Knowledge Base Article

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VK

RS
Personas in Sprinklr Mobile Application

When you use the Sprinklr Mobile App, you are required to select a primary persona as part of the initial app setup. Your persona represents your role in Sprinklr and helps automatically configure the app with the most relevant shortcuts and experiences for your day‑to‑day work.This setup ensures th

Knowledge Base Article

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Sprinklr Mobile Application

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Setting Up Adhoc Standard Live Chat Survey Distribution

Live Chat Standard Survey Distribution in Sprinklr sends customers a link to an external survey after a chat ends, rather than embedding questions in the chat. It’s easy to set up, supports complex survey designs, and ensures a consistent experience across channels.Business Use CasesPost-Chat Feedba

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Live Chat

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Value Proposition for the Google Analytics 4 Ads Integration

​ChallengeSprinklr FeatureAdvantageIncreased ProductivityTime consuming and manual process for creating and tracking URLs.Web AnalyticsAutomated and hassle free workflow of creating and appending the required trackers to the Website URLsUnified ReportingSiloed Data of Google Analytics and Social Cha

marketing

Knowledge Base Article

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Getting Started

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Attempt Wise Campaign Summary

In the Outbound system, multiple calls might be attempted for the same customer as a part of Campaign conversions. Attempt Wise Campaign Summary report details on these repeat call attempts, its dispositions and the time stats.Values Plotted:Conversation Id is an unique ID created for every call mad

Service

Knowledge Base Article

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Reporting & Analytics

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Permissions required to access journey facilitator

In this article, you can find what permissions are required to execute the different steps of a Journey. Permissions for creating a CampaignTo create a campaign or modify an existing one, you will need following permissions under:Setup > Campaign​​Permissions required for Audience ManagementTo cr

Service

Knowledge Base Article

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How to enable Journey Facilitator in Sprinklr environment

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Reporting on Video Calls

Video call is a feature that allows brands to make one way or two way video calls on web/mobile. By creating reporting widgets, you can measure the performance of video calls and analyze how it helps brands in providing a more engaging connection with customers.To configure a reporting widgetClick t

Service

Knowledge Base Article

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Module Wise Use Cases

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Record Manager Types, Views, and Density

This article describes the fields that needs to be filled in the Record Manager page to create a Record Manager in Entity Studio​​​This table explains the fields of Record Manager.Fields Definition Record Manager Name The name of the Record Manager.API Reference ID Unique, code-friend

Knowledge Base Article

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Record Manager Types, Views, and Definitions

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Reporting Roles and Permissions

Roles and Permissions for reporting can be modified and added for users basis their roles and responsibilities. Majorly dashboard permissions and other settings related to reporting and analytics can be modified. Following is the list of roles and permissions that are governed for the users along wi

Service

Knowledge Base Article

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Roles and Permissions

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Roll-Up Summary Field

The Roll-Up Summary Field in Entity Studio is a read-only field type used to aggregate values from related records in a child entity and summarize them at the parent entity level. It is ideal for summarizing counts, totals, averages, and other metrics without needing manual calculations.Use CasesCon

Knowledge Base Article

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Fields and Relationship

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Create Custom Field

Click the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. ​The New Custom Field form should open. Fill in the relevant fields, such as the type of the

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Custom Fields

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Reporting Roles & Permissions

Roles and Permissions for reporting can be modified and added for users basis their roles and responsibilities. Majorly dashboard permissions and other settings related to reporting and analytics can be modified. Following is the list of roles and permissions that are governed for the users along wi

Reporting Roles & Permissions

Reporting Roles and Permissions

social

Reporting - SES

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Knowledge Base Article

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Getting started with reporting dashboard

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File Field Type

The File Field Type in Entity Studio allows users to upload and manage various file formats directly within a record. This is particularly useful for attaching contracts, images, videos, audio, documents, and other reference files to entities, making record management more robust and centralized.Con

Knowledge Base Article

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Fields and Relationship

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Queue Callbacks

​Queue Callback is aimed at enhancing both customer experience and agent productivity during periods of high call volume. Rather than waiting on hold, customers can opt to receive a callback while retaining their place in the queue. When an agent becomes available, the system automatically calls the

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Queue Callbacks

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Stop Loss Strategy Groups & Ads Reporting

Sprinklr supports reporting for Stop Loss within Strategy Groups to provide you with better visibility of Ads that have Stop Loss enabled. This will allow you to track and monitor your most effective strategy groups based on performance, and align your ads based on the analyzed data.Reporting on Str

marketing

Knowledge Base Article

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Reporting & Analytics

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Paid Rule Weather Conditions

Sprinklr Rule Engine has an integrated Aeris Weather feed in the Auto Boost and Paid rules. Using weather conditions in Auto Boost and Paid rules, actions can be triggered based on:Minimum TemperatureMaximum TemperatureSnowfallMinimum HumidityMaximum HumidityWind Speed (KPH)Wind Speed (MPH)Precipita

26.1

marketing

Updated Article

Advertising

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Knowledge Base Article

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Paid Rule Properties

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Badge Management

With Sprinklr's Community product, your valued customers can unlock exclusive badges for their profiles in the Community Forum. These badges serve as visual acknowledgements of their unique accomplishments and notable milestones within the Community. By obtaining badges, your customers are enco

Service

Knowledge Base Article

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Gamification & Screener

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Setting Up the Website Distribution with Trigger Conditions

This feature enables you to create and manage website surveys with seamless integration through LiveChat. It offers a flexible setup, allowing surveys to be triggered based on specific conditions, making it easy to gather real-time feedback from website visitors. Additionally, it supports performanc

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Website Distribution

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Create New Records Using Record Forms

This article outlines the steps to create new records using the Record Form using an example: ​Go to the Record Manager from the left pane of the Entity and click on the Edit icon next to the already created Record Manager.​Click on the Actions tab from the left pane of the entity. Provide the butto

Knowledge Base Article

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Create New Records using Record Form