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Add a Wordpress Account to Sprinklr

In this article, we will cover the steps to add a new custom field in Sprinklr.WordPress is a content management system with a huge number of available plugins, widgets, and themes. Once WordPress has been enabled in your environment, you can add your WordPress on Sprinklr just like o

experience:space

WordPress Account

WordPress API Identifier

channel:wordpress

+8

Knowledge Base Article

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Wordpress

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Create and Deploy a Trigger-based Journey

In this article, you will learn how to create and deploy trigger-based Journeys.Trigger-based Journeys are just like the Journeys on the saved audience, the only difference being that there is no definitive audience segment that you are targeting with the journey. In a Journey with a saved audience,

marketing

Journey Facilitator

Knowledge Base Article

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Create and Deploy Journeys

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How to Associate Google Analytics Web Analytics Profiles with Domains

Once the Google Analytics profile has been created, you need to assign it to a Domain or Account. This will help you to ensure the Domain is selected by default or you can use the Web URLs based on your need.To Configure Web Analytics for DomainsYou can set the domain as a wild card (*) and append t

marketing

Advertising

Knowledge Base Article

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Advanced Use Cases

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Reporting Preferences

You can customize the format of date timestamps and duration metrics in your reports based on your preferences. For instance, as a supervisor, you may prefer a detailed view of timestamps down to seconds and durations measured in seconds. However, as a center head, you might prefer to see concise nu

Service

Knowledge Base Article

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Reporting Preferences

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Hero Card in MS teams

Overview A Hero Card is a visually engaging component that includes a prominent image, multiple action buttons, and descriptive text. Key functionalities that enhance Hero Cards are integrated through Bots in Teams, Message Extensions, and the Bot Framework.You can design a Hero Card template using

Service

Knowledge Base Article

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MS Teams - Card Templates

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Modern Vs Classic Editor of Content Templates

Modern Editor of Content TemplatesThe Modern Editor of the Content Template Builder allows you to create long-form Content Templates such as Press Releases, Blogs, and Prints for a transparent overview of communication activities. It not only enables free-flow and in-line editing but also has the ab

Classic Editor

marketing

Content Templates

Modern Editor

Knowledge Base Article

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Modern Vs Classic Editor

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New Marketplace UX for Google Analytics Integration

This article explains the updated marketplace user experience (UX) for Google Analytics connectors.Note: To access New Marketplace in your respective environment, enable the following Dynamic Property:Partner-level - NEW_MARKETPLACE_ENABLEDClient-level - v3MarketplaceEnabledAdditionally, to enable c

Integrations

Google Analytics

New Marketplace

#integrations

Knowledge Base Article

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Google Analytics

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Assignment Wait Reasons

There might be some scenarios where a case arrives in a work queue but the algorithm hasn’t yet been able to assign a suitable agent. In such scenarios, assignment wait reasons are generated, which show why a case is still waiting in the work queue for agent assignment.The Assignment Wait Reasons fe

Service

Knowledge Base Article

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Assignment Failures & Troubleshooting

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Sprinklr Unified Analytics Solutions

Advertisers often need a single solution that delivers a comprehensive view of paid, owned, and earned media, especially on social platforms. Sprinklr unifies paid, owned, and earned performance data within a single, AI-powered platform that provides marketing teams with complete visibility, consist

marketing

Knowledge Base Article

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Overview

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Integrate Guided Workflow with Community

To integrate Guided Workflow with the Sprinklr community we need to follow the following steps - 1) Click the new tab icon. click Community Builder under Communities section. 2) Click on edit a community.3) Go to Page Layout section from the top.4) Edit the Case form widget, and choose the guided wo

Service

Knowledge Base Article

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Webform

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Conversational Analytics Reporting

Reports allow you to track the performance and adoption of all Conversational Analytics features. The widgets are customizable and can be modified. A drilldown feature is available for the widgets to get further details. You can apply the dashboard and widget-level filters by clicking on the Filter 

Service

Knowledge Base Article

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Reporting

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Advertise with Snapchat AR Lens

AR Lens will bring a new way for advertisers to storytell and showcase products to consumers.​​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active aud

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Service

Knowledge Base Article

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Creating a Guided Workflow

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Compose Facebook Carousel Ads

Showcase multiple products to your potential clients and gain more website visits from your ads.While composing Facebook Campaigns, you can create Carousel Ads (previously called Multi-Product Ads) in Ads Composer. Carousel Ads enable you to showcase up to ten products within a single ad unit on des

marketing

Knowledge Base Article

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Facebook Ad Formats

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Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2025

+3

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Ad Specs & Resolution of Common Ads Publishing Errors

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Create A Column For Tweets

You can now get a better glance on your tweets, both promoted and unpromoted through engagement dashboards. You can even segregate for promoted tweets, or for different accounts using these X engagement columns. In this article, you will learn how to create such a column for tweets.​Note: To see com

social

Knowledge Base Article

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Engage with your fans

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Automatic Survey IVR

IVR survey is one of the most efficient ways to collect customer feedback for the interaction happening between agent and customer. In this article we will learn how to configure automatic survey IVR which gets triggered just after agent disconnects.​Business Use CaseWhenever the agent-customer conv

Service

Knowledge Base Article

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Setting up Agent Persona

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Prompt Guard Guardrail

The Prompt Guard Guardrail acts as a protective layer that evaluates user inputs before they reach the model. Its purpose is to detect unsafe or malicious behavior and prevent the system from being manipulated.Prompt Guard classifies each input into categories such as:Benign – Safe inputs that can b

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Types of Guardrails

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Viewing Reddit Ads Campaigns in Ads Pivot

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Pivot within Analyze.On the Ads Manager Pivot  window, create a new Pivot Table for Reddit analysis. Add the relevant metrics and dimensions against which you want to derive insights from the pivot table.

marketing

Knowledge Base Article

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Ads Publishing