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Historical backfills for your Topics

Make informed decisions with historical context & dig deeper to surface accurate insights.Data-driven research provides an accurate analysis & drives business decisions with actionable insights. If any message, post, or article is being analyzed in isolation it misses the associated context

Insights

Knowledge Base Article

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Topic Management

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Sprinklr Unified Platform & Cross-Products: Patch Changes (19.5.2)

Sprinklr's latest release introduces a host of enhancements and innovative capabilities designed to empower your business in crafting impactful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release: Note: The

marketing

Insights

social

Service

Knowledge Base Article

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19.5.2 Patch (Jul 12-15, '24)

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Get familiar with actions you can perform on Accounts & Account Groups

This article discusses individual Accounts and Account Groups, and the various actions that can be performed on accounts.This article will cover adding accounts, sharing accounts, giving access permissions to accounts, adding custom account properties, creating account targeting in the SAM, and deac

video:no

cloud:core

Insights

release:N-A

+10

Knowledge Base Article

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Account

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How to Configure Color Tags in Ads Manager

Sprinklr Ads Manager allows you to have an overall view of all your ad entities with a number of customizing options, such as configuring columns viewable at each level. In addition to this, if you want to track specific value ranges and make the edge cases stand out, you can use its Color Configura

marketing

Knowledge Base Article

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Ad Campaign Analysis

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Quora as a Listening source

By adding Quora as a Listening source, you can listen to and learn from Quora data in real-time.​Quora is a question-and-answer platform that allows users to ask and answer questions about anything. It has a community of over 150 million people actively participating in discussions. Sprinklr support

Insights

Knowledge Base Article

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Quora

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Upgrade Live Chat SDK on Flutter

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 14.0.0Upg

Service

Knowledge Base Article

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Flutter

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Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.1.1 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.1.1 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

marketing

Insights

social

New Article

+4

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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LinkedIn Metrics Update in Sprinklr Advocacy (26.1)

Overview Sprinklr Advocacy is introducing enhanced LinkedIn post-level metrics as part of the 26.1 release. This update allows admins and program owners to access richer engagement insights while ensuring no disruption to existing advocate workflows. What’s New With this update, the following Linked

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Survey Reporting Glossary

You can create reporting widgets using survey-specific metrics and dimensions that let you configure your view of customer feedback data.Survey SummarySurvey Sent CountSurvey Sent Count is the total number of surveys triggered. It can be used with Survey Status dimension which shall let us know the

Surveys

Care Reporting

Service

Knowledge Base Article

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Survey Reporting

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Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Service

Knowledge Base Article

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Conversational AI Persona Application

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How to Create an Audience Group

Creating an Audience Group provides you with a new way of grouping the audience assets as individual groups and also using them in your ad creation and ad reporting process. This will allow you to improve your campaign workflow through easier campaign creation and improved visibility into audience p

marketing

Knowledge Base Article

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Create Audience Group

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How to Identify Comments as Being from Paid/Organic and Dark/Published Posts

In order to help you easily identify all of your ad & dark post comments and view them all in one place, this article will show you how to configure:Ad Comments Queue & Engagement DashboardDark Comments Queue & Engagement DashboardPaid Status Custom Field, Detection Rule & MacroDark

marketing

Inbound Rules

Ad Comment Moderation

Advertising

Knowledge Base Article

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Identifying Paid & Dark Comments

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Customer-Facing Guided Workflows Widget in Live Chat

OverviewBy embedding customer-facing Guided Workflows within live chat, customers gain the ability to execute predefined processes directly. These processes can range from tasks like submitting a support ticket, checking the status of a refund or repair, troubleshooting device issues, onboarding pro

Service

Knowledge Base Article

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Guided Workflows on Live Chat

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Sprinklr Service: Patch Changes (19.5.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.5.1 Patch (Jun 14-17, '24)

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Sprinklr Social: 26.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

social

Sprinklr Social

Social RN 2026

New Article

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Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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X Pixels

If you're running ad campaigns on X, conversion tracking is an important tool that can help you track and measure your return on investment. With conversion tracking, you can monitor the actions that people take after viewing or engaging with your ads on X.By setting up conversion events, you c

marketing

Knowledge Base Article

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Twitter Pixel

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Ads Creative Library Overview

In the highly competitive landscape of social media advertising, brands and advertisers are constantly seeking innovative ways to stand out from the crowd. This has led to the development of a wide variety of creative units that are not typically available to organic publishers. However, managing an

marketing

Knowledge Base Article

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Ads Creative Library (Overview)

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Managing Undelivered Emails in Sprinklr

Managing outbound email delivery can be challenging, especially when messages fail to reach recipients without providing agents with clear visibility into the reasons. Sprinklr provides a robust mechanism to detect, capture, and manage undelivered emails (bounced messages) sent through Amazon Simple

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Automated Detection, Tagging, and Handling of Undelivered Emails

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Frequently Asked Questions

​I am not able to see the “My Requests” dashboard. What should I do?Make sure you have “Standard Dashboard” permission assigned to your role.How can I edit/delete the requests I raised?Make sure you have “edit” and “delete” permissions under the Requests category. Go to the My Requests dashboard,

social

Request Forms

FAQs

Requests

Knowledge Base Article

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Troubleshooting & FAQs