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Live Chat Mobile FAQs

The following are the Frequently Asked Questions regarding Live Chat Mobile SDK.Platform & Framework SupportDo you have any React Native Support?Yes, click here for more information .Do you have any Flutter Support?Yes, click here for more information.Do you have any Native Support?Yes, click he

Service

Knowledge Base Article

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Live Chat Mobile FAQ

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Smart Ad Rotation Strategy Group FAQs

How do I know which Ads will be tested first? Can I choose a specific ad to be tested first if I have 20 ads?Ads are sorted based on Name in Ascending order and picked accordingly for the first time when Ad Rotation is applied.What should I do If I want to push some ad in the queue to be activated?Y

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Sprinklr Social: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

18.2 Updates for Social Engagement & Sales

18.2 Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Social Engagement & Sales

Knowledge Base Article

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v18.2 Winter Release (February)

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Dashboard FAQs

Below are some of the frequently asked questions about the Location Insights dashboard –How to see edit/delete insights on mentions?In order to edit/delete an insight, double-click on the mention to view it in the third pane. Please check this KB article for more information on this.How to enable pe

Location Insights Dashboards

Insights

Knowledge Base Article

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FAQs

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Engine FAQs

Below are the most commonly asked questions about Product Insights' Engine –What is an Engine?An Engine denotes a Product Insights AI Model which has been run over the products and messages present in the workspace/ dashboard. The type of AI-enrichment that happens over a message is determined

Insights

Knowledge Base Article

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FAQs

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How to Setup an Engagement Dashboard for Ad Comment Moderation via API Columns

Manage your team's response workflows from organized dashboards and get access to the right tools to deliver the best possible customer experience.​Engagement Dashboards within Sprinklr provide a way to manage your team's response workflows from organized dashboards. Sprinklr allows you to

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Engagement Dashboard Setup for Ad Comment via Columns

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Manage Request Dashboards

Request Dashboards provide administrators and agents with streamlined access to various types of requests, including Time Off, Shift Trade, and Shift Bid requests. Administrators can configure custom Request Dashboards to review and manage requests through approval and rejection workflows. Using the

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

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Other Configurations

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Sprinklr Social: Value Realization Dashboard

Value Realization Dashboards helps you to measure business outcomes and take appropriate action. For each product, a summarized list of the many Use Cases (Primary Business Use Case) that highlight Sprinklr’s most important capabilities, demonstrate value and lead to Positive Business Outcomes(PBO).

experience:space

feature:reporting

Pbuc Value Dashboard

social

+9

Knowledge Base Article

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Standard reporting dashboards

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Product import/export configurator

Leverage the enhanced product import/export configurator to optimize and streamline the bulk import/export of your products. ​Sprinklr provides you the capability to bulk import/export your products. However, uploading products manually can be time-consuming and error-prone due to the manual steps i

Insights

Product Export Configurator

Product Import Configurator

Knowledge Base Article

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Products

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Creator IQ Account Addition

OverviewSprinklr now supports a native integration with CreatorIQ, allowing you to:Connect your CreatorIQ account to Sprinklr using an API keyAPI Key can only be provided by Creator IQ support by reaching out to them at support@creatoriq.com or sales@creatoriq.com Subscribe to specific CreatorIQ cam

26.1

social

Sprinklr Social

New Article

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Knowledge Base Article

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Creator IQ

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Create a link asset

Create a link asset Follow the below steps to configure the link asset to be shared with customers for deflection to live chat :Click on link asset on your Deflection Page.In the asset editor enter an asset Name and Description. Refer to field descriptions for more information on the Asset specific

Service

Knowledge Base Article

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Configuration Steps

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Compose Meta Advantage+ Catalog Ads

With the "Support of Catalog in Advantage+ Catalog Ads" feature, you can now create dynamic product ads for Facebook and Instagram even when the post type is single image. By leveraging this feature, you can efficiently promote your products to relevant audiences, enhancing the effectiveness of your

26.1

marketing

Updated Article

26.4

+1

Knowledge Base Article

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Facebook Ad Formats

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Home Screen Header

1. Brand Logo ImageThis can be changed directly from builder from the Styling section. We cannot insert any text next to the brand logo, If you wish to have text next to the logo then please modify the image itself to contain the text. Image RequirementsTransparent BackgroundHeight: 32px . Width wil

Service

Knowledge Base Article

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Home Screen

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X Discovery

X Discovery helps you discover and analyse real‑time trending topics and conversations on X. X Discovery helps you stay on top of what people are talking about in real time. You can spot emerging trends across topics and posts then dig deeper into individual posts to understand why they’re gaining t

Knowledge Base Article

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Twitter

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Debugging with Twilio

In today's fast-paced digital landscape, effective communication is the key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Twilio, a leading cl

service channels - voice

Service

Knowledge Base Article

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Debugging with Twilio

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Manage Macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.Within Macro Management, you can edit, clone, or delete a macro. Also, you can audit the activity performed on a Macr

experience:space

cloud:core

Insights

release:N-A

+13

Knowledge Base Article

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Macros

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Dialer Overview

DialersDialer is basically an automated system that dials a phone number to different customers in order to get them connected with the users or agents. In simpler terms these are phone systems integrated within the software to make outbound calls to potential customers or to connect the customer by

Dialers

Service

Knowledge Base Article

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Dialers

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Vanity URL Permissions

OverviewTo make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within Vanity URLs, you'll want to ensure that their role is granted the right permissions.This article covers Role-based Vanity URL permissions.  

experience:space

cloud:core

vanity url permissions

marketing

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Knowledge Base Article

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URL Shorteners

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Building Surveys Using Template Library

This module lets you create surveys by either selecting from pre-designed templates in the Template Library or starting from scratch. It helps you build effective surveys that align with your goals while keeping things efficient.Business Use CasesFaster Survey Deployment: Pre-built templates streaml

Insights

Knowledge Base Article

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Template Library

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Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

+1

Knowledge Base Article

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v18.11 Fall Release (November)