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Call Event IVR

Call Event IVR in Sprinklr runs automated actions in the background based on what happens during a call. These actions are triggered by call events such as when a call starts, ends, is answered, or goes unanswered, and by transfer types, like when a call is moved to an agent, a queue, or another IVR

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Sprinklr Service

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Call Event IVR

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Time Off Balance Report

The Time Off Balance Report tracks all updates to time-off balances at the agent level. It provides a detailed overview of time-off transactions for efficient management and enables users to track and analyze time-off balances. The report includes insights into timestamps, user activity and policy d

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Knowledge Base Article

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Detailed Report Glossary

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Instagram Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Instagram. Instagram Media Guidelines​EntitiesImage GuidelinesVideo GuidelinesReel

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Publishing - SES

social

Sprinklr Social

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Getting started - Instagram

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Generic Macro Usage Report

The Generic Macro Usage Report provides details on the Macros applied at a user, profile, and message level. Refer to the Agent Case Macro Usage Report for Metrics and Dimensions specifically on Macros used by agents on Cases.The Generic Macro Usage Report belongs to the Miscellaneous Report Group.M

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Knowledge Base Article

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Detailed Report Glossary

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Track Customer Journeys in IVR Using Execution Data

The Customer Journey Reporting feature in IVR provides detailed visibility into how customers interact with your IVR flows. By using the Process Execution Analytics data source, you can track the sequence of node activities and analyze drop-offs, engagement, and completion rates.This report helps yo

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20.10

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Track Customer Journeys in IVR Using Execution Data

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Integrating Adobe Workfront with Sprinklr

The Sprinklr and Adobe Workfront integration creates a seamless connection between Adobe Workfront’s campaign planning and Sprinklr’s publishing workflows. With this integration, teams can plan campaigns in Adobe Workfront and automatically create draft posts in Sprinklr with the relevant metadata a

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Updated Article

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Adobe

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Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Call Forwarding and Dial External Number using DID Transfer Node in IVR

The DID Transfer Node in Sprinklr IVR enables call transfers to a specified destination number or SIP endpoint. This feature is commonly used to route calls to different departments, branches, or external numbers while maintaining call continuity and quality.The DID Transfer node offers the followin

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Sprinklr Service

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IVR Use Cases

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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

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IVR Advanced Use Cases

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Add and Manage TikTok Ad Accounts

TikTok is a video-sharing social networking service with over 1 billion active users worldwide. Being one of the most downloaded apps in the world and having an extensive user base, TikTok offers a unique opportunity for brands to engage at the forefront of trends.Before You BeginIf you are not a Ti

marketing

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26.4

Sprinklr Marketing

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Setting Up TikTok in Sprinklr

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Guided Workflow Application - UI Capabilities

This article explains the quick and toolbar actions available for managing the Guided Workflow Application. It also highlights error message configurations and confirmation prompts to prevent accidental pauses or deployments.​Quick Actions on Guided Workflow ApplicationThe following image displays t

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Guided Workflow Application

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Reporting on Co-browsing

The metrics/dimensions that are available for reporting on co-browsing as well as some sample widgets are as follows: Metrics/DimensionsMetric/Dimension NameDescriptionCo-Browse Count The total number of co-browse sessionsCo-Browse DurationThe total duration of the co-browse sessionCo-Browse ModeThe

Service

Knowledge Base Article

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Reporting

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Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

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20.10

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Conversation Routing

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Date Field

The article outlines the steps to create a Date Field in Entity Studio. Date field type allows you to enter a dateor select one from a pop-up calendar. Creating a Date Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The E

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Sprinklr Platform

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Fields and Relationship

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Lookup Field

The Lookup Field in Entity Studio is a field that establishes a relationship between two entities. It allows you to link records from one entity (the child) to another entity (the parent), thereby creating a dynamic reference. This field type enables the management of cross-entity relationships, whe

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Guided Workflow Display Components - Asset

OverviewThis feature is designed to streamline the process of selecting and integrating assets directly from a Digital Asset Manager (DAM) into a form or user interface (UI). Here's a more detailed breakdown of how it works: Asset Selection from DAM: This feature enables users to select assets direc

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Knowledge Base Article

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Guided Workflow Canvas

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How to Install & Setup the Adjust Ads Integration

Setup Adjust in SprinklrBelow are the steps you need, to ensure a seamless integration between Sprinklr and Adjust, which will help you understand the data in a unified view.Step- 1 Before You BeginProvide below Details to your Success Manager​TermsWhere It Can Be FoundAPI Token Login to your

marketing

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Setting Up Adjust

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Insights Hub

The Insights Hub Report helps to generate reports on insights using standard metrics and dimensions. To add more depth and specificity to your reports, you can also incorporate custom metrics created during the configuration of insight groups.The Insights Hub Report belongs to the Conversational Ana

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Detailed Report Glossary

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How to Add Notes For Agent from IVR

The Sprinklr IVR (Interactive Voice Response) system includes a node that allows you to add a note to a case or profile. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional detai

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How to Setup Business Logic

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Support for Bulk Import of Voice Cases Using Multi Case Format

A Multi-Case file format is defined for Voice cases in addition to a Single-Case format. In a Multi-Case file format, a single zip file contains a metadata file and multiple audio recordings. Here in the metadata file, there are multiple rows where each row corresponds to one Case. ​Note: For inform

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Insights

social

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Supported Format for File Based Connectors