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Creating Non-Redeemable Rewards

This article provides a step-by-step guide for creating non-redeemable rewards in the Reward Engine. Admins can define reward properties and effectively organise rewards for their intended purpose, such as leaderboard recognition or special achievements.Learn how to create Non-Redeemable RewardAcces

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Create Rewards

RS
Troubleshooting

This document provides solutions to common issues you might encounter while integrating the Sprinklr Live Chat React Native SDK. 1. Live Chat Not Showing Up for Authenticated Users If the Live Chat widget is not appearing after passing authenticated user details, follow these steps to verify th

Service

Knowledge Base Article

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Troubleshooting

SH
Breadcrumbs

The Breadcrumbs feature provides a navigational overview of the user's previously visited pages. This feature appears at the top of the community page and displays the location of the current page in the context of the pages previously visited. The Breadcrumbs feature helps users navigate back

Service

Knowledge Base Article

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Widget Library

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How to View a Custom Field's Activity (Changelog)

To view Custom Field ActivityClick the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the Custom Fields window, hover over to the Options icon alongside the Custom Field for which you want to edit the details and click on Activity.​The Activity pane will open

marketing

Knowledge Base Article

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Create & Manage

RS
Capturing HAR Logs in Chrome and Microsoft Edge

OverviewA HAR (HTTP Archive) file is a record of all network requests your browser makes while loading a webpage. It includes details such as request URLs, response codes, load times, and any errors that occur. These files help Sprinklr Support analyze performance, loading, or connectivity issues th

Knowledge Base Article

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Capturing HAR Logs in Chrome and Microsoft Edge

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Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

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Troubleshooting

RS
Account Management

1. Add AccountFB_AD_ACCOUNT, FBPAGE, INSTAGRAMLINKEDIN_AD_ACCOUNT,LINKEDIN_COMPANY,TWITTER_AD_ACCOUNT,TWITTER,TIKTOK_AD_ACCOUNTGET /paid/governance/get/authorizedUrlReturns an authorized URL for account addition, based on provided organization, team, and user context. This endpoint is part of the Pa

marketing

Knowledge Base Article

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Governance

RS
Customer Experience Best Practices in Building a Survey

This document outlines best practices to help users create surveys that are clear, concise, personalized, and optimized for high-quality responses.General GuidelinesSurvey Length and TimingKeep Surveys Concise: Surveys should ideally take less than 2 minutes to complete, except when conducting marke

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Customer Experience Best Practices in Building a Survey

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Local Fallback Settings

Before you BeginYou can only add handling for fallback if a user reply node is added. OverviewLocal fallback can be configured for invalid user replies inside the relevant dialogue tree. This handling helps in redirecting customers to the correct response before triggering a fallback dialogue tree (

Service

Knowledge Base Article

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Fallback Settings

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Ads Manager Roles & Permissions

This article will explain the governance permissions available for the Sprinklr Ads Manager and how to set up a Role.​​ Note: Do not create or edit Roles without first consulting your System Admin. Appropriate Roles for all users should have been made during Implementation.To Grant a Role Level Per

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Copilot for Social - An Overview

IntroductionSprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you

Publishing - SES

Sprinklr Social

New Article

20.10

+2

Knowledge Base Article

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Social Copilot

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Understanding Distribution Related Metrics

This feature offers detailed metrics across all survey distribution channels, helping you track performance and refine your strategy to boost audience engagement.Business Use CasesEnhancing Customer Insights through Multi-Channel Distribution:To understand customer preferences, you can distribute su

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Distribution Overview

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Conversation Routing for Instagram

Meta has introduced Conversation Routing as a replacement for the now-deprecated Handover Protocol. With Conversation Routing, Instagram can assign control of user conversations to different connected apps based on the entry point of the message. This article outlines how Sprinklr supports this upda

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Conversation Routing

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How to Set Skills for the Calls?

In the world of customer service, efficiently resolving customer issues is crucial. Sometimes, different types of customer issues require specific sets of knowledge and skills. To ensure that calls are directed to the right agents, setting up skills in the Interactive Voice Response (IVR) system can

Service

Knowledge Base Article

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How to Setup Business Logic

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How to Create a Custom Field

To Create a Custom FieldClick the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the top-right corner of the screen, click on Create Custom Field. ​The New Custom Field form should open. Fill in the relevant fields, such as the type of the Custom Field, Name,

marketing

Knowledge Base Article

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Create & Manage

RS
Advanced Approvals for Automated Ads

IntroductionAutomated Ads Advanced Approvals are designed for Automated Campaigns. Automated Campaigns manage numerous campaign. Sometimes up to thousands of ads under a single automated campaign. This feature provides a quick method for reviewing and approving entities while publishing and editing

marketing

Knowledge Base Article

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Advanced Use Cases

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Facebook Ads Split Testing

Facebook Split Testing provides advertisers an easier way to run experiments on how different factors such as ad formats, creatives, landing pages, bid types, and targeting affect the performance of Facebook ads. Using the Facebook Split Testing capability in Sprinklr, you can run a s

marketing

Knowledge Base Article

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Advanced Use Cases

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User

1. Creates a new UserEndpoint: POST /paid/governance/create/userRequest Body :Field DescriptionsFieldTypeRequiredDescriptionemailStringYesEmail address of the usernameStringYesFull name of the userprofilePictureStringNoURL of the user's profile pictureteamsListNoList of team associations for th

marketing

Knowledge Base Article

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Governance

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Troubleshoot Export Problems in Reporting

In this article, you will learn about the following topics:You are not receiving the export by Email or Platform notifications.​Notification PreferencesSender Field in Scheduled Export SettingsAn export report fails.​Widget in dashboard is not loadingDashboard is a single tabbed dashboard (no sectio

Service

Knowledge Base Article

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Troubleshoot Export Problems

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Generative AI-Powered Zero Shot Intents

OverviewZero Shot models are particularly useful for rapidly creating intents with minimal time and effort. Leveraging Sprinklr AI+, this model can quickly generate intents without the need for manually adding expressions.You can also test these models by using intent test projects and message valid

26.1

Sprinklr Service

Conversational AI & Bots

20.10

+2

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)