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Configuring an Azure Blob Connection

The Azure Blob Storage Connector enables you to seamlessly integrate Sprinklr with Azure Blob Storage. This integration can be particularly useful for managing large datasets, importing files, and ensuring seamless workflows between Sprinklr and Azure storage.You must fill out the fields on the Enti

marketing

Insights

social

Service

Knowledge Base Article

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List of Supported Connector Types

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

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Dashboards

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Design the Experience (Earned Content)

Overview After setting up Engagement Dashboards, curating content, and tagging posts, you're ready to begin creating the Gallery itself. First, you'll start with adding a Gallery and then you will move on to editing the appearance and feel. Create a GalleryClick the New Tab icon  and selec

experience:space

Display - SES

article:howto

release:N-A

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Knowledge Base Article

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Gallery

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Ad Comment Reporting Limitations & FAQs

LimitationsYou can leverage the Ad Comment Analysis dashboard for Facebook, Instagram, Twitter, TikTok and LinkedIn.The dashboard will show comments from ads only.Ad Comment Analysis will not work for Ads using Asset Customizations (placement, location, and language). Check Ads comment moderation ov

marketing

Knowledge Base Article

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Limitations & FAQs

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Get Average Customer Wait Time in Sprinklr IVR

In today's fast-paced business landscape, providing exceptional customer service is paramount for building strong customer relationships. Minimizing wait times during service interactions is crucial in achieving high customer satisfaction. To address this, Intelligent Voice Response (IVR) systems ut

Service

Knowledge Base Article

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How to Setup Business Logic

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Sprinklr Service: 26.1.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's l

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Stop Loss Strategy Group FAQs

How often does the AI look at the data and make the decision to Pause/Activate Ads by Stop Loss?Every 15 minutes.If the Rolling Stop Loss is set for 1 day, will it look at the past 24 hours or from 12 a.m. midnight?It will look at data from 12 a.m. midnight based on Account Time Zone.Is it possible

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Reddit Reporting Glossary

The Reddit Reporting Glossary is intended to provide comprehensive definitions of all available Metrics and Dimensions.​​Reddit reporting glossary​FunctionalitySprinklr SupportedReddit Hourly Page ViewsIt will display the hourly page views available for the Reddit account.Reddit Page ViewsIt will di

26.1

social

Reporting - SES

Sprinklr Social

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Knowledge Base Article

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Engage, publish and report on Reddit

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Supported Channel Actions for Ads Comment Moderation

Learn more about channels and actions available in Sprinklr for Ads comment moderation.​Social networks are the most influential medium for finding inspiration for purchases. However, negative reviews stop 40% of buyers from wanting to use a business, causing a decrease in demand for their products.

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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Supported Channel Actions

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Configure Task in Agent Copilot

Tasks are collections of actions your Copilot performs in specific scenarios, while tools are the building blocks of those tasks—essentially, individual micro-capabilities like fetching data or processing text. Access Task Manager in Agent CopilotFollow these steps to go to Task Manager in Agent Cop

Sprinklr Service

New Article

20.10

Knowledge Base Article

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Configure Task

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How to Add Notes For Agent from IVR

The Sprinklr IVR (Interactive Voice Response) system includes a node that allows you to add a note to a case or profile. This note contains additional information that is intended for the agent's reference. Adding a note to a case or profile can be useful for providing context, additional detai

Service

Knowledge Base Article

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How to Setup Business Logic

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What are DAM Autofill Rules?

DAM Autofill Rules are created to pre-populate content while creating Assets based on the set Conditions. If a DAM Autofill rule is set up and enabled, and the conditions are met then the action setup takes place.How to set up?Click the New Tab icon. Under the Platform Modules, click Rule Engine wit

marketing

DAM Rules

Asset Manager

Rule Engine

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Knowledge Base Article

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DAM Rules

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View User and Team Level Reporting for Assets in Distributed

This capability brings reporting on the assets upfront for the Distributed users. It enables localised reporting for the users. The user can check the performance of the asset across their team and individually as well. This will provide accurate insights for the user to track their asset performanc

social

Social - SES

DST - SES

Knowledge Base Article

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Assets (Distributed User)

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Create and Use Meta Lead Forms

Lead ads allow you to find people who may be interested in your products or services and collect information from them. You can create Facebook Lead Forms in Sprinklr Marketing (Ads) to customize and capture information that is important to your business. You will also be able to grow inbound inquir

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Ad Formats

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Configuring Audit Checklist for User

Audit checklists support Quality Managers in manually evaluating customer-agent interactions to ensure service quality, adherence to company policies, and customer satisfaction. These checklists are also used by Supervisors, Admins, and other Quality personnel for calibration and consistency in eval

Service

Knowledge Base Article

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User Level Evaluation

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LinkedIn Ads Split Testing

Split Testing (A/B Testing) measures the performance of two campaigns with equal audiences and budgets to test one variable, such as creative content / ad format, targeting, or placement. Split Testing makes it easy to test different variables across your paid initiatives and identify which strategi

Knowledge Base Article

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Advanced Use Cases

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Sprinklr Marketing 20.2.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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What is Application Testing?

OverviewConversational AI is becoming more and more popular among brands as a way to improve their customers' experiences. However, creating these bots can take a lot of time.To address these challenges, Application Testing is a useful tool that enables brands to carry out comprehensive testing

Service

Knowledge Base Article

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Testing Bot Workflows

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Strategy Group Overview

Optimizing multiple variables that comprise your campaigns, ad sets, and ads is a difficult decision that can often lead to a “set it and forget it” strategy. Determining the appropriate optimization strategy can be a tedious and manual task that, without analysis, can prevent your campaigns from re

marketing

Knowledge Base Article

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Overview

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Customer Availability Manager

In countries with multiple time zones, such as Germany and Mexico, aligning agent availability with customer contactable hours is difficult due to regional business hour differences. This challenge can lead to calls being made outside customer business hours, risking non-compliance and customer diss

Service

Knowledge Base Article

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Customer Availability Manager