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Campaign/Sub-Campaign Task Sheet Governance

OverviewTask Sheet Governance enhances the structure and control of campaign and sub-campaign tasks by assigning visibility, ownership, and create/edit permissions to the appropriate users or user groups. This framework ensures that tasks are managed securely and efficiently, strengthening overall g

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Task Governance

RS
Queue Callbacks

​Queue Callback is aimed at enhancing both customer experience and agent productivity during periods of high call volume. Rather than waiting on hold, customers can opt to receive a callback while retaining their place in the queue. When an agent becomes available, the system automatically calls the

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

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Queue Callbacks

SH
Manage Displays from the Remote

From the Remote tab within Display under the Social Core cloud, you are able to do the following:View Storyboards Assigned to a DisplayEnable/Disable Storyboards from the RemotePreview a DisplayTo View Storyboards Assigned to a DisplayTo view all storyboards assigned to a Display, click on the Displ

disable a storyboard from the remote

preview a display

Display - SES

view storyboards assigned to a display

+5

Knowledge Base Article

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Display

SH
Manage Article Order, Pin and Disallow Indexing on Community

After publishing your articles, you have the option to manage their order, pin specific articles, and control indexing.To set the order of articles on the Community1. When Add Order to Community Message permission is given, you can define the order in which articles are shown on Community.2. In Widg

Knowledge Base

Service

Community

Knowledge Base Article

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Help Center for Customers

RS
Understanding Insecure Inputs: Why Certain Characters and Patterns Are Restricted

Certain characters or patterns in inputs may trigger warnings due to their potential use in executing malicious actions. To ensure everyone’s safety, our site employs rigorous security protocols. This article elucidates the rationale behind the restriction of specific inputs and provides illustrativ

DAM - SES

social

Social - SES

Knowledge Base Article

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Getting started

RS
Upgraded Smart+ Creatives

Upgraded Smart+ Creatives allow you to add up to 50 creatives (assets) per ad. You can upload a mix of images, videos, text, and Call-to-Actions (CTAs).TikTok automatically mixes and matches these assets in real-time to show the best-performing combination to each user.​​Creative Combination: You ar

26.1

marketing

New Article

Updated Article

+2

Knowledge Base Article

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Publish TikTok Ads

RS
Decoupling ACW from Voice

There are two ways by which you can access Disposition Plans, either through ACW Manager or from Voice Care. In the First method, once you enable an ACW DP, you can browse to the URL, care/after-call-work/manager, or open a new tab and type After call Work in the universal search, to access ACW Mana

Service

Knowledge Base Article

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Decoupling ACW from Voice

SH
Compare Paid Strategy dashboard

The paid strategy allows a brand to channel its marketing spend towards creating content that reaches a wider audience, ultimately increasing traffic, sales, and revenue. Monitoring competitor campaigns can help improve a brand's own strategy. This can be achieved by navigating to the Compare P

Insights

Compare Paid Strategy Dshboard

Knowledge Base Article

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Standard Dashboards in Benchmarking

RS
Overview of Data Extracts

Data Extracts are structured datasets that provide raw, event‑level information from different parts of the platform, such as voice interactions, IVR journeys, callbacks, queues, case journeys, macro applications, agent activity and many more. They provide granular, raw event‑level data and metrics

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Overview

SH
What is Ads Web Analytics?

This article will cover the overview of web analytics and why should you use it in advertising, along with a brief on the different web analytics tools.OverviewWeb Analytics refers to the collection, measurement, and analysis of website data and user behavior to understand and improve website perfor

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Getting Started

RS
Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

RS
Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Notifications and Email Templates

SH
Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Insights

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

Knowledge Base Article

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FAQs

RS
Workforce Management Overview

Sprinklr's Workforce Management (WFM) streamlines contact center operations and offers robust capabilities for Forecasting, Capacity Planning, Scheduling, Time Off management, and Real-time Adherence. It uses proprietary AI solutions to accurately predict forecasts, generate optimal capacity pl

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Sprinklr's Workforce Management Solution

SH
Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

RS
Sprinklr Insights: 20.2 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

SH
Introduction to Product Insights

Sprinklr’s Product Insights helps you understand how customers feel when they interact with a product by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data into insight

Insights

Knowledge Base Article

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What is Product Insights?

RS
Hero Card in MS teams

Overview A Hero Card is a visually engaging component that includes a prominent image, multiple action buttons, and descriptive text. Key functionalities that enhance Hero Cards are integrated through Bots in Teams, Message Extensions, and the Bot Framework.You can design a Hero Card template using

Service

Knowledge Base Article

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MS Teams - Card Templates

SH
Add Facebook Page In Sprinklr

Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and non-profits can connect with their fans or customers. When someone likes or follows a Page on Facebook, they can start seeing updates from that Page in their News Feed.Know more about Facebook Pages he

social

Knowledge Base Article

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Add Facebook account in Sprinklr

SH
Community Builder Overview

Community Builder serves as a comprehensive and versatile solution for managing and configuring online communities. By offering a wide range of customization options, from layout and design to features and functionalities, Community Builder enables administrators to create unique and engaging enviro

Service

Knowledge Base Article

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What is Community ?