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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

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Knowledge Base Article

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Setting up Speech Profiles

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Email Profile Extraction

What Is Email Profile Extraction?Sprinklr’s Email Profile Extraction feature addresses a common issue: when multiple customer emails are received from a shared or generic email address, such as:no-reply@webform.comsupport@brand.comThis often happens with web forms or automated systems, where the act

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Email Signature

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Boost Organic Posts from Publisher, Editorial Calendar & Engagement Dashboards

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

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Boost Organic Twitter Posts

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How to find Metrics within Reporting

Choosing the right metric to be plotted in a dashboard can be a challenging task. There are often many metrics to choose from, and selecting the wrong one can lead to inaccurate conclusions. Furthermore, the terminology used to describe metrics can be confusing, and it may be difficult to understand

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Reporting - SES

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Getting started with reporting dashboard

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Conditional formatting: Set up Color Tags, Dots, and Icon Sets for visual cues in Display and Presentations

In a command center, monitoring agent performance and tracking key performance indicators (KPIs) related to social media are critical for ensuring operational effectiveness and delivering exceptional customer experiences. Conditional formatting is a powerful tool that provides visual cues to highlig

Display - SES

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Conditional Formatting in Display and Presentations

Set up color tags for visual cues in Display and Presentation

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Display

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Percentage Based Routing

The Percentage-Based Routing feature enables administrators to efficiently distribute cases across user groups by assigning work on according to predefined percentage points. This method ensures that case allocation is balanced and aligned with the operational capacities and goals of each group. By

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Setting up Queues

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Notify admin to add an account

In this article we will look at the steps to notify admin to re-add a deactivated account.Steps to Manage Permissions for Account Deactivation Notification BarClick the New Tab icon . Under the Platform Modules, click All Settings within Listen.In the Platform Settings window, either select Workspac

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Account Deactivation Notification Bar

Knowledge Base Article

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Manage Accounts

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LinkedIn Ads Channel Nuances in Sprinklr

Historically, the LinkedIn Campaign Manager supported a two-tier campaign structure, i.e. Campaigns and Ads. However, with the introduction of Campaign Groups to its hierarchy, LinkedIn has migrated from its two-tier campaign structure to a three-tier campaign structure. We have updated our platform

marketing

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Troubleshooting & FAQs

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Threads Keyword and Topic Tag Searches

Threads Integration enables keyword and topic tag–based listening on Threads, allowing you to monitor public posts, and listen to defined topics directly within Sprinklr. Here’s how Threads listening works within SprinklrListening via Topic Tags (#) - Sprinklr platform integrates directly with these

Sprinklr Insights

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Insights

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Knowledge Base Article

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Threads

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Conversation Timeline

Conversation WidgetAgent Customer Conversations - The conversation widget provides a timeline view of the agent-customer conversation. One can click on any point on the timeline to land on the desired message. Agent/Customer Transfers - View the number of transfers and the agents (as well as custome

Sprinklr Service

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Case Analytics Page Widgets

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Journey Reporting Outbound Data Source

After deploying a journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened, read and failed messages (depen

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Sprinklr Service

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Knowledge Base Article

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Standard Reporting

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Bulk Testing of AI Pipelines

You can perform Bulk Testing for AI use case pipelines. Instead of testing one case at a time, you can run tests on multiple cases and analyze their responses together. Bulk testing is available for both inference pipelines and evaluation pipelines, making it easier to validate use cases like sentim

Sprinklr Service

marketing

Insights

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Use-Case Deployments

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Create Sprinklr AI Agent Application

This article provides a clear and practical approach to building your Sprinklr AI Agent applications. It walks you through the essential steps to design, configure, and deploy intelligent agents that can automate tasks, learn from data, and interact with users or environments effectively.Note: Befor

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Sprinklr AI Agent Overview

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Send Direct Messages Through Facebook Messenger

When you reply to direct messages in Sprinklr, your response will be sent to the user through Facebook Messenger. Brands can provide personalized customer care and resolve issues with such one-on-one conversations with fans. This article explains how to reply to private messages that your page has r

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Send one time notifications to customers

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Get Started with Agent Copilot

This guide provides a step-by-step walkthrough to help you get started with Agent Copilot using AI+ Studio. You will learn how to access Agent Copilot, create a new deployment, activate the Copilot with default settings, and manage it from the Record Manager. Access Agent Copilot  Follow t

Sprinklr Service

Agent Copilot

20.10

Updated Article

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Get Started with Agent Copilot

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Create an Engagement Column for Yotpo

IntroductionWith the engagement dashboard column, you can access and interact with all posts on your Yotpo account. This guide details the steps to create an Engagement Column for a Yotpo account.Steps to Create a Yotpo Column in Engagement Dashboard1. Click the New Tab icon in your Sprinklr platfor

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Create Columns & Publish on Yotpo

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Audience Sharing Permissions

To ensure that new Users in your Sprinklr environment are set up with the appropriate Audience access and capabilities, you'll want to ensure they are granted the right permissions to view and take actions on Audiences within the Audience Manager, which ensures Governance.Audience Manager Permi

marketing

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Permissions

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Add Guided Workflows in Agent Copilot

Guided workflows simulate interactive steps and can be used to enhance your Copilot's task performance. Once indexed, the copilot will fetch the most relevant GW as an answer for the query asked by the user. The user can then click on the “Execute Workflow” button to execute the GW as they normally

Knowledge Base Article

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Data Management

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Smart Image Tags

OverviewSmart image tags automatically identify and tag the content of your assets, helping to organize them into relevant categories for easier discovery. This reduces clutter and minimizes the time needed to locate the right asset based on its content.Benefits of Using Smart Image TagsReduced Time

DAM - SES

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Social - SES

Knowledge Base Article

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Advanced Capabilities

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Integrating Live Stream Chat

Brands can pair live video and product launches with Sprinklr’s stream chat for a real-time messaging experience for their customers. Using this functionality brands can enable agents to monitor conversations, use moderation tools for deleting messages and blocking users, and auto-detect spam messag

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Knowledge Base Article

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Live Stream Chat for Commerce