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Snapchat Pixel Eligibility and Conversion Windows

Snapchat has introduced an eligibility check for the usage of tracking pixels and conversion windows based on the selected app and optimization goals. This eligibility check is implemented to ensure your ads are not disrupted due to the selection of an optimization goal or conversion window that is

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2025

+3

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Voice Channel Real Time View

The Voice Channel Real-Time View report offers a detailed overview of active voice calls, both inbound and outbound. It includes key metrics such as wait time, number of active and ringing calls, queue monitoring time, calls in progress, estimated wait time, and customer waiting time.Business Use Ca

Service

Knowledge Base Article

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Detailed Dashboards

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Setup Gamification Criteria with Points and Badges in Advocacy

Gamification, the strategic integration of game mechanics into Advocacy, aims to elevate user engagement, adoption, and loyalty within the platform. Advocacy sites house an extensive array of content tailored for employee sharing.  Brands leverage this content sharing to amplify their brand's s

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

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Callback Settings

The Callback Settings module is available under Voice Care. Previously, users had to create separate callback campaigns and go through multiple steps to set up ​callback-related configurations. With this, callback settings are a standalone module within the Voice Care section, offering a much easier

Service

Knowledge Base Article

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Callback Settings

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How to Install & Setup the Adobe Ads Integration

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

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Create and Export an Outbound Change Set

An Outbound Change Set allows you to move selected entities from one environment to another connected environment (for example, from a sandbox to a production environment). When you add an entity to a change set, Sprinklr automatically identifies and includes all dependent entities to ensure that th

marketing

Exporting Outbound ChangeSet

Insights

social

+4

Knowledge Base Article

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Pushing Outbound Change Set

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Monetise YouTube Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter.Account set up for monetisationThe You

Monetise YouTube Videos from Sprinklr

social

Monetise YouTube Videos

Knowledge Base Article

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Publish on YouTube

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How to Create Reddit Custom Audiences

Custom Audiences are curated lists that let you directly include or exclude specific redditors from your targeting. This article explains how to create Reddit customer list custom audiences from the Audience Manager in Sprinklr.To Create Customer List Custom AudiencesOpen a new tab and go

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Create Custom Audience

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Sprinklr Service: 20.7.1 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

marketing

Insights

social

Service

Knowledge Base Article

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20.7.1 Patch (1st Aug '25 Onwards)

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How to Install & Setup the AppsFlyer Ads Integration

​AppsFlyer enablement in SprinklrAppsFlyer Cohort enablement in Sprinklr​ To learn more about getting this capability enabled in your environment, please work with your Success Manager.Getting StartedUpon reaching out to your Success Manager, please provide them with the following information:AWS Ac

marketing

Knowledge Base Article

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Setting Up Appsflyer

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Take Sensitive Data in IVR(PCI data - Card number, CVV, Expiry, etc)

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how PCI inputs works in IVRWhat is PCI compliance?PCI Compliance refers to adherence to a set of security standards

Service

Knowledge Base Article

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IVR Advanced Use Cases

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Compose Facebook Reach and Frequency Campaigns

You can estimate the reach of a campaign or the budget to obtain a CPM (Cost per Mille) or Frequency goal for a Facebook campaign using the Reach and Frequency Plans feature within the Advertising cloud. It provides you with multiple predictions of the reach and frequency of your Face

Reach and Frequency

marketing

Facebook Ads

Knowledge Base Article

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Facebook Advanced Capabilities

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AI+ Reporting

AI+ Reporting provides detailed insights into the performance and usage of AI-powered requests across your organization. It enables businesses to monitor, measure, and optimize AI interactions by offering detailed insights at the partner-specific level.Note: Retention PolicyReporting data is retaine

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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AI+ Reporting

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Sprinklr Service: Patch Changes (18.8.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.2 (October)

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How to Apply Naming Conventions in Ads Manager

For organizations involving multiple stakeholders in the ads creation process, i.e. practitioners working in different agencies, teams, and regions, having a predefined workflow and a consistent naming convention across teams helps reduce de-duplication and manage the campaigns effectively.Sprinklr

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Callback Dialers

A Callback dialer is an automated outbound calling system designed to enhance contact center efficiency by allowing users to schedule a callback to a specific phone number at a later time, rather than connecting immediately. The callback dialer records the request and automatically dials the phone n

Service

Knowledge Base Article

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Dialers

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Smart Alerts FAQs

Below you will find answers to frequently asked questions and best practices about Smart Alerts.Frequently asked questionsNote: Smart Alert Type: Engagement is currently limited to retweets and Reddit comments. If you would like to receive notifications for likes, comments, upvotes, or other similar

Smart Alerts FAQs

Insights

Knowledge Base Article

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Smart Alert FAQs

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Boost Analysis in Unified Performance Reporting

OverviewBoost Analytics in Unified Performance Analytics (UPA) helps you measure the impact of boosting social posts with confidence. It aligns posts by their boost start date and organizes performance into three clear phases: Pre-Boost, In-Boost, and Post-Boost.This approach consolidates organic, p

New Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Unified Performance Analytics

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Open a Conversation

Live Chat can be configured to either start a new conversation or resume an existing one. Refer to the appropriate section below for implementation details:​sprChat('openNewConversation')This SDK can be used to start a new conversation on behalf of the user. The conversation will start wit

Service

Knowledge Base Article

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SDK Methods