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Use Case Hub for Benchmarking

Benchmarking has traditionally relied on best practice and standard dashboards to track performance. To make these tools more practical and insightful, benchmarking is now organized into smaller, focused use cases through the Use Case Hub. This hub simplifies access and enhances usability by offerin

Insights

Knowledge Base Article

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Use Case Hub

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Outbound Message Macros

Macros are used to make multiple changes to entities at once, creating efficiencies in your workflows. Outbound Message macros also allow you to associate related SAM or Message macros that will apply to the respective content associated with an outbound message when the Outbound Mess

social

Macros

Knowledge Base Article

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Asset classes with macros

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WeChat - Introduction

Why is WeChat important?WeChat is one of the world's most popular social media messaging apps and is similar to WhatsApp.WeChat supports video, voice, and text chat and has unique features like localized translation.Adding a WeChat account in Sprinklr allows your team to engage, publish, report, and

WeChat

wechatcapabilities

channels

social

Knowledge Base Article

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Setting up Wechat in Sprinklr

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LINE Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular metric by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for LINE. All Channel Trend Breakdown OptionsBreakdown DimensionDescriptionDateBreak down

Knowledge Base Article

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Reporting & Analytics

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Use Date Range in Reporting Dashboard to Customize Time Intervals

Dynamic Date RangeThe Date range option is most useful in cases where you need reporting for a specific duration, for which dates will vary. For instance, you may look for a post's reporting for the 2nd or 3rd week after it was published. Or you may look for reporting on a video for one week st

social

Dynamic Date Range

Reporting - SES

Social - SES

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Knowledge Base Article

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Advanced Features

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Manage all In-App Distributions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. Brands can choose from pre-designed formats, such as micro-surveys, or customize pop-ups to match their visual identity. Surveys can also be embedded in any section of the ap

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Manage All Website Distribution

Website distribution enables companies to obtain immediate feedback from their site visitors by integrating surveys on particular web pages. This feature aids in collecting information about user experiences, preferences, and behaviors, facilitating data-informed choices to enhance website functiona

Sprinklr Insights

Insights

New Article

20.10

+2

Knowledge Base Article

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Website Distribution

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What is Visual-based Listening?

To uncover valuable and precise insights and listen to conversations around images containing your brand logos and image text (OCRs).Sharing pictures, videos, and memes has become a new language of millions of conversations on social media; with visual topics, you can 'listen' to visual in

Insights

Visual Based Listening

Knowledge Base Article

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What is Visual-based Listening?

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Create a Sina Weibo Listening Topic

Sina Weibo is one of the most popular social media platforms in China. With its broad reach, extensive user base, and diversity of conversation, Weibo offers a unique opportunity for brands to engage at the forefront of trends. What is Sina Weibo Based Listening?Sina Weibo provides a wealth of infor

Insights

Sina Weibo Topic

Knowledge Base Article

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Topic Creation & Setup

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Snapchat Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular measure by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for Snapchat. For example, How to track which segment of your audience is performing bet

marketing

Knowledge Base Article

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Reporting & Analytics

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How to Use Agent Monitoring?

The Agent Monitoring screen provides supervisors with a comprehensive view of their team's status and activity. Supervisors can monitor their agents' availability, current cases, and activities in real-time, allowing them to proactively manage and support their team. Supervisors can monitor agents f

26.1

Sprinklr Service

20.10

Service

+3

Knowledge Base Article

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How to use Agent Monitoring?

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Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

Service

Knowledge Base Article

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Creating a Guided Workflow

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Initiate Workflow Automatically on your Campaigns

Create an initiate workflow rule to trigger workflows on all campaigns. This way you can automate the process of initiating workflows in bulk on Campaigns based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the campaigns satisfyin

marketing

campaigns

Workflow Engine

initiate workflow

Knowledge Base Article

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Automate your Workflow

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Additional Settings

Once a data connector has been created, users or user groups can be specified and given the ability to view, modify, or delete the connector. For non-recurring connections and any manual connector run, you can also send users an email to inform them of the successful completion of the run or to warn

marketing

Insights

social

Service

Knowledge Base Article

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Additional Settings

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Initiate Workflow Automatically on your Message

Create an initiate workflow rule to trigger workflows on all draft messages. This way you can automate the process of initiating workflows in bulk on messages based on certain well-defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the messages satisf

marketing

Workflow Engine

initiate workflow

Knowledge Base Article

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Automate your Workflow

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What is a Logo

Logo is a symbol, design, or emblem that represents a brand. It is one of the most important elements of a brand's visual identity and plays a crucial role in creating brand recognition and recall among consumers.Creates a visual identity: A logo is a visual representation of a brand and serves

Insights

Visual Insights

Logo

Knowledge Base Article

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What is Logo?

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Home Page Widgets

Case ReportingThis widget gives an overview of the total number of cases, average CSAT score, and average handling time, along with the percentage change in the metrics’ values and its trend for the selected duration. You can change the duration for a widget from the top right corner.Top Contact Dri

Service

Knowledge Base Article

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Homepage

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Create Variant

Variant Rules are created to automatically generate variants for parent messages based on certain predefined conditions.Example Use case shown below: This rule creates a variant for Outbound Message which is not a variant. So, as soon as a draft message is created, a variant copy is also created alo

marketing

Create Variant

Knowledge Base Article

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Draft Rules

RS
Agent Performance Extract - Voice

The Agent Voice Performance extract focuses on agent-level performance for all the voice interactions. Each row represents a unique agent interaction or attempt and includes offered, answered details along with talk time, hold time, ACW (wrap), transfers, and call outcomes. These fields enable the c

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Voice Data Extracts

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Define the Task Due date

Understand the various ways in which you can define your task due dates while defining your user tasks.To define your task due date When you are in the Workflow Engine editor, click the Addition icon and select User Task from the Workflow Option menu. After you define various aspects of the user t

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow