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Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

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Knowledge Base Article

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Conversational AI Persona Application

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Triggering a Task

After creating the necessary tasks for the Sprinklr AI Agent, the next step is to enable or deploy them. Tasks are triggered by enabling the trigger toggle in the task manager, allowing them to run as part of the Sprinklr AI Agent’s workflow.​Steps to trigger a taskFor more information on creating a

Knowledge Base Article

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Tasks

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Triggering Application Without Rule Setup

OverviewYou can automate the rule creation and configuration when deploying your Conversational AI Application for live chat, significantly simplifying the setup process. This enhancement allows you to create a Conversational AI application, configure dialogue trees, and deploy it across a live chat

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Bot Rule Setup

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Providing a pre-filled ACW to the Agent

In the AI Pre-Filling feature, once an inbound or outbound call ends, the conversation transcript of that call is sent to the AI, which fills in the necessary data in the fields for the After Call Work (ACW). The agent’s manual intervention is only needed to review and submit the ACW. This feature e

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Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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Proactive Knowledge Base Assistance

In Care Console, Sprinklr AI+ can help provide answers and steps from knowledge base articles based on customer queries to provide agents with quick and accurate information to share with customers.How does it work?Sprinklr native AI continuously and proactively listens to customer messages and iden

ChatGPT

Care Console

Knowledge Base

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Knowledge Base Article

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Agent Assist

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Add content sources to the knowledge base

This article explains how to integrate content from your Knowledge Base into an AI Agent application using Sprinklr. By syncing your content repository, you enable your AI Agent to deliver accurate, context-aware responses to user queries.When to Use the Knowledge Base Content SourceUse the Knowledg

Knowledge Base Article

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Knowledge Content

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Synonyms & Misspellings

Importance of Handling Synonyms and Misspellings in Conversational AIBefore creating intents and entities, it’s beneficial to pre-process your incoming data. This ensures the intent model can: handle spelling errors and industry-specific synonyms effectively even when these terms are rare in discove

Conversational AI & Bots

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Knowledge Base Article

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Synonyms and Misspellings

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Global Voice Bot Settings - Hold, Barge-in and Repeat

HoldThe "Global Hold" feature pauses Voicebot operations for a predetermined period. During this hold interval, the bot freezes all activities, for exampleCustomer inputs during this interval are disregarded.Local or global input timeouts and fallbacks are not triggered.The ASR transcript

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Knowledge Base Article

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Configuration

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What are Intent Models?

OverviewIn the world of conversational AI, understanding user intent is crucial for building effective and engaging chatbots and virtual assistants. Intent models play a significant role in this process, enabling machines to comprehend and respond to user queries accurately. In this blog, we will de

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Knowledge Base Article

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Setup NLU-Based Intents

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Macro Tool

The Macro Tool allows the AI Agent to execute predefined actions, automating tasks and streamlining workflows. Steps to Configure a Macro ToolFollow the steps below to configure the Update Properties Tool in AI Agent Studio:​1. Access the Macro ToolNavigate to AI Agent Studio from the Sprinklr Launc

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Updated Article

Knowledge Base Article

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Automation Tools

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Product Insights Onboarding Module

The onboarding module streamlines the learning process for first-time Product Insights users and users new to the Persona App, by offering a comprehensive overview of all features and modules. Upon first-time entry into the Persona App, users are directed to this module where they can learn and quic

Insights

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Onboarding Module

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FAQs

Commonly Asked FAQsBelow are some frequently asked questions about Conversational AI:What is the standard format to raise any issue related to Conversational AI setup with the Support?To raise any issues related to the Conversational AI setup, you can reach out to the Product/Support Team at tickets

Knowledge Base Article

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Troubleshooting & FAQs

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Add Support for Amazon Bedrock

User can add an AI provider called Amazon Bedrock under Provider and Model Settings. There are two different ways to add Amazon Bedrock: through Sprinklr, where it is managed by a DP; by using Bring your own Key (BYOK). Once added, a provider card corresponding to Amazon Bedrock gets added under AI

marketing

Insights

social

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Knowledge Base Article

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Add Support for Amazon Bedrock

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What is a Golden Test Set?

A golden test set, also known as a gold standard or benchmark test set, is a predetermined collection of test expressions or data points that are carefully curated by human experts. These test expressions represent a diverse range of inputs and cover various scenarios to evaluate the performance and

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Updated Article

Knowledge Base Article

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Set Up NLU Based Intents

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Handover Function Tool

The Handover Function Tool allows your AI Agent to transfer control seamlessly between tasks within a workflow. It ensures that conversations flow smoothly from one task to another, while maintaining context. This is particularly useful when you need to route conversations back to the Router Task, d

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New Article

20.10

Knowledge Base Article

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Route Tools

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Standard PI Dimensions

Building BlocksProductSprinklr Products are digital representations of tangible products that clients want to report on and analyze based on feedback from customers.MentionThe base unit of analysis within Sprinklr Listening. One mention is essentially one post or comment from a data source.Product I

Insights

Knowledge Base Article

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Metrics & Dimensions

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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

social

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Knowledge Base Article

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Use-Case Deployments

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What is the Ads Creative Management App?

What is the Creative Management App Solution? Creative Management app is a solution to reduce media production costs and improve creative efficiency – driving down creative CPM and streamlining production expenses. It ensures that all creatives align with the brand identity and suit the specific cha

marketing

Knowledge Base Article

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Overview

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

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Knowledge Base Article

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AI-Powered Use Cases

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Conversational AI Groovy Library

GL #1 Fetching/ Modifying Date VariablesConvert from Date to StringYou can use this code in scenarios where you need to display date and time information in a specific format, such as logging or displaying on a Screen.For example, if you are building a flow that processes transactions and need to di

Knowledge Base Article

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Troubleshooting & FAQs