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Get familiar with actions you can perform on Accounts & Account Groups

This article discusses individual Accounts and Account Groups, and the various actions that can be performed on accounts.This article will cover adding accounts, sharing accounts, giving access permissions to accounts, adding custom account properties, creating account targeting in the SAM, and deac

video:no

cloud:core

Insights

release:N-A

+10

Knowledge Base Article

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Account

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Troubleshooting Checklist Evaluation Failures in Sprinklr Ads Campaigns

Sprinklr's Ads Campaign QA Checklists are customizable checklists that allows you to define and evaluate critical fields— such as objective, budget, optimization goal, timelines, and ad type — for all campaigns. These checklists help enforce brand governance. However, sometimes the evaluation proces

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

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Advanced Use Cases

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TikTok Pixels

A TikTok Pixel is a tracking code that can be added to your website to collect data on how TikTok users interact with your website after clicking on a TikTok ad or link. The pixel is a piece of code that you place on your website, similar to a Facebook pixel, which allows you to track user behavior,

marketing

Knowledge Base Article

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TikTok Pixel

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Quora as a Listening source

By adding Quora as a Listening source, you can listen to and learn from Quora data in real-time.​Quora is a question-and-answer platform that allows users to ask and answer questions about anything. It has a community of over 150 million people actively participating in discussions. Sprinklr support

Insights

Knowledge Base Article

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Quora

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LinkedIn Metrics Update in Sprinklr Advocacy (26.1)

Overview Sprinklr Advocacy is introducing enhanced LinkedIn post-level metrics as part of the 26.1 release. This update allows admins and program owners to access richer engagement insights while ensuring no disruption to existing advocate workflows. What’s New With this update, the following Linked

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Survey Reporting Glossary

You can create reporting widgets using survey-specific metrics and dimensions that let you configure your view of customer feedback data.Survey SummarySurvey Sent CountSurvey Sent Count is the total number of surveys triggered. It can be used with Survey Status dimension which shall let us know the

Surveys

Care Reporting

Service

Knowledge Base Article

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Survey Reporting

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FAQs - Rule Engine

FAQsWhat is the difference between Campaign Rules and Campaign Update Rules?Campaign Update rules are primarily used to Update the Campaign Properties Automatically and can also be used to send a Notification every time a Custom field related to a Campaign is updated.Can I set up Naming Conventions

marketing

Rule Engine

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Insights

Knowledge Base Article

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Forums

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How to Create an Audience Group

Creating an Audience Group provides you with a new way of grouping the audience assets as individual groups and also using them in your ad creation and ad reporting process. This will allow you to improve your campaign workflow through easier campaign creation and improved visibility into audience p

marketing

Knowledge Base Article

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Create Audience Group

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Why Social Accounts Disconnect in Sprinklr?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must reconnect your social account to Sprinklr (see Re-Add a Deactivated Account in Sprinklr). Doing this generates a new token. Each social ne

social

Knowledge Base Article

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Channels

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Frequently Asked Questions

​I am not able to see the “My Requests” dashboard. What should I do?Make sure you have “Standard Dashboard” permission assigned to your role.How can I edit/delete the requests I raised?Make sure you have “edit” and “delete” permissions under the Requests category. Go to the My Requests dashboard,

social

Request Forms

FAQs

Requests

Knowledge Base Article

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Troubleshooting & FAQs

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Manage Time Off Requests

Reviewing time off requests from agents is important for keeping things running smoothly and ensuring leave is given fairly. This section provides a step-by-step guide on reviewing and managing time off requests submitted by agents.You can review Time Off requests using the following methods:Real-ti

Sprinklr Service

20.10

Service

26.1.1

+1

Knowledge Base Article

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Time Off Management

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Ads Creative Library Overview

In the highly competitive landscape of social media advertising, brands and advertisers are constantly seeking innovative ways to stand out from the crowd. This has led to the development of a wide variety of creative units that are not typically available to organic publishers. However, managing an

marketing

Knowledge Base Article

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Ads Creative Library (Overview)

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X Pixels

If you're running ad campaigns on X, conversion tracking is an important tool that can help you track and measure your return on investment. With conversion tracking, you can monitor the actions that people take after viewing or engaging with your ads on X.By setting up conversion events, you c

marketing

Knowledge Base Article

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Twitter Pixel

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Sprinklr Social: 19.11.1 Capabilities and Enhancements

Sprinklr Social's latest 19.11.1 Patch release introduces a range of exciting new capabilities to empower your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Social's latest release:Sprinklr SocialSprinklr Mark

marketing

Insights

social

Service

Knowledge Base Article

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19.11.1 Patch (Dec 3-18, '24)

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Audience Insights FAQs

Find answers to the most asked questions about Audience Insights and its capabilities & limitations. Do Audience Studies update automatically?Twitter Audience Studies update automatically every 7 days. Other reports are static. In order to get the latest data, please create new reports.I do not

Insights

Audience Insights FAQs

Knowledge Base Article

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FAQs

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Jira Connector FAQs

​Can I link multiple Jira tickets to a single Sprinklr case?By default, yes. However, there's an option to restrict this to a 1:1 mapping if desired.How often does the integration sync data between Sprinklr and Jira?The sync frequency can be configured based on your needs, typically ranging fro

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting and FAQs

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Classified as a Listening source

Use Classified to track and analyze micro advertisement content on a wide range of clusters. Sprinklr supports Classified as one of its multiple Listening sources. Classifieds are micro advertisements available on Print and Digital Media. They are usually clustered into coherent groups. Integration

Insights

Classified as Listening Source

Knowledge Base Article

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Web Sources

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FAQs

​Is there a separate pricing for Live chat?There is no separate licensing for Live Chat as Live chat is part of your Sprinklr Service 2 (Voice+Digital) or Sprinklr Service 3 (Complete) package. However, there might be a fee for additional services. Please connect with your local Engagement/Success

Service

Knowledge Base Article

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FAQs

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Sprinklr Service: 19.11 Capabilities and Enhancements

Sprinklr Service's latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Service's latest release:Knowledge BaseThe followi

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)