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RS
Comment Report

The Comment Report provides an overview of comments and notes added by agents on cases or digital threads. It details the content of each comment, the agent responsible, the timestamp, case information, and any other relevant mentions, offering valuable insights into the agent’s interactions and the

Service

Knowledge Base Article

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Detailed Report Glossary

SH
Guided Workflow Runner

Configure Guided Workflow Runner in the Agent Persona AppThis article explains how to configure and add a Guided Workflow Runner to the left panel of an Agent Persona App. Guided Workflows help agents complete tasks through structured, step‑by‑step flows, reducing manual effort and improving consist

Service

Knowledge Base Article

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Agent View

RS
Enable Sharing on Different Social Channels

This article explains how to enable content sharing across various social media platforms to enhance visibility and engagement.Access the Overview Tab Click the New Tab icon. Under the Sprinklr Social tab, click Admin Console within Engage. In the Community window, hover over the Options icon alongs

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration

SH
Sprinklr Service: Patch Changes (18.8.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.2 (October)

RS
Guided Workflow Screen Components - Text Area

OverviewA text area is a user interface element used for inputting large amounts of text. Unlike a single-line text input field, a text area supports multi-line input, making it ideal for longer entries like comments, messages, or descriptions. ​Key CharacteristicsMulti-line Input: A text area

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Data Export Capabilities

In this article, we will cover the export capabilities within the Sprinklr platform.ModulesCapabilitiesSprinklr SupportedSocial CoreEngagementExport Engagement Dashboard ColumnYesReportingExport Reporting DashboardYesAsset ManagementExport Asset Management DashboardYesGlobal Editorial CalendarEditor

social

Reporting - SES

Social - SES

Service

Knowledge Base Article

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Scheduled Exports

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Increment, decrement, or set number of review cycles in the Workflow Engine

Measure how many cycles it took to review and approve the content so that you can reduce back-and-forth communication, and achieve workflow efficiencies. You can achieve this by setting up a 'Number type' Custom Field and use this custom field in the workflow to count the number of review

marketing

Custom Fields

review cycles

Workflow Engine

Knowledge Base Article

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Advanced Workflow

RS
Outbound Message Report

An outbound message report provides visibility into all messages leaving an organization’s environment. It helps administrators monitor external communication, validate security measures, and ensure compliance with policies. The Outbound Message Report belongs to the Miscellaneous Report Group.Note:

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

SH
Sprinklr v16.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

Winter Release 2021

feature:social-care

16.2.0

+6

release_note

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v16.2.0 (February)

RS
Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

RS
User Category and Nurturing Model for Admins and Advocates ​

The User Categorization and Nurturing model enhances how admins manage and nurture advocates by categorizing users based on behavior and influencer scores.​Admins can create user categories in the admin console and define entry criteria based on engagement metrics. Categories are automatically updat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Paid Rule Engine Overview

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Getting Started

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Snapchat as a Benchmarking Source

Snapchat is a popular platform for short-form content, especially among younger audiences. In benchmarking, it helps brands analyze creator performance and engagement trends. However, data is only available for creators who have explicitly authorized access. Only those profiles can be tracked; other

Insights

Knowledge Base Article

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Snapchat

SH
ProRes Transcoding for Videos

Whenever you upload a ProRes video in Quick Publisher, you will see an option to transcode the video before publishing. The final file format of the video will be within channel limits after transcoding. In this article, you will learn about how to transcode a ProRes video in Publisher when you are

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

RS
Sprinklr Insights: 26.1.1 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.1.1 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.​Data Sources and Channe

marketing

Insights

social

Service

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

SH
Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

social

Knowledge Base Article

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Other Publishing Capabilities

SH
Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

social

Pinterest

Capabilities and Limitations

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

RS
Overview of Agent Copilot Architecture

The Agent Copilot is built on a modular and scalable architecture. It is designed to manage user interactions and deliver intelligent responses using a combination of AI services and Sprinklr capabilities. This section provides a detailed overview of the core components and how they work together to

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Introduction to Agent Copilot

RS
Sprinklr Marketing: 26.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

RS
Email Event Notifications

Custom email event notifications are automated messages triggered by specific user actions or events in the community. These notifications are designed to enhance user engagement, streamline communication, and ensure users are informed about important activities, updates, or tasks.​Description of Em

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Email Notification