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RS
Create Consent Forms for Distributed Users

Admins can create forms and permit the Distributed Users to share the forms among their users via preferred channels. It helps the Distributed Users target their audience better and engage one-on-one with them.Create Consent Forms for Distributed UsersClick the New Tab icon . Under Pl

social

Create Consent Forms for Distributed Users

Consent Forms

Social - SES

+2

Knowledge Base Article

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Governance (Distributed Admin)

RS
Citrix Media Offloading Architecture

Citrix media offloading works by logically splitting the application into two layers. The first is the application layer, which includes all UI-related logic as well as signaling, such as call controls, agent actions, and session management. The second is the WebRTC layer, which is responsible

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Citrix Media Redirection for Voice Calls

SH
Leveraging Macros to Maximize Workflow Efficiency

How Macros help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros are used to execute multiple actions on an entity with a single click. It allows you to make multiple changes to entities at once, creating efficiencies in your workflows.Macro-level actio

Insights

social

Create Macro

Service

+2

Knowledge Base Article

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Macros

SH
Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

Service

Knowledge Base Article

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Setting up ACW

SH
About Link in Bio in Distributed(Admin)

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

Link in Bio in Distributed

social

About Link in Bio in Distributed

Link in Bio

+2

Knowledge Base Article

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Engagement (Distributed Admin)

SH
Publish GIPHY GIFs and Stickers

You can attach GIFs as well as Stickers from Giphy/Tenor while creating/drafting a post in Publisher. Channels that support GIFs have a Add GIF tab in the Media Uploader. You can search and attach GIFs and Stickers while drafting/editing a post. Creating appealing visual content is es

experience:space

marketing

article:howto

GIPHYs

+5

Knowledge Base Article

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Content Creation

RS
Amplify with Advocacy by sending brand posts directly to Advocacy

Sprinklr allows Admins to send brand posts directly to Advocacy, using the Send to Advocacy feature, available in the engagement column. With the help of this capability, admins can selectively choose which post to send to Advocacy, so that the Advocates can boost these posts later.Note: The suppor

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

RS
Configuring Source Specific Settings for Email

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Specific Settings for Email

SH
Adding Customers to Suppression Lists

Suppression list contains contact information for those who do not want to be contacted. Many companies need to maintain a Do Not Disturb list (DND) which can be selected here so that customers who have requested not to be called are not called. This list can be updated by filling ACWs. Business Use

Service

Knowledge Base Article

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Adding customers to suppression lists

RS
Sprinklr Social: 26.1.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2026

+3

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

SH
How to Automate your Report Generation with Scheduled Exports

Sprinklr provides you the capability to schedule exports to automate the download of data and to schedule an email containing the exported report to other Sprinklr users or to recipients who are not Sprinklr users. For example, you can send a report of the previous week's activity to an analyst

marketing

Knowledge Base Article

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Automate your Report Generation

RS
Model Context Protocol Tool

Model Context Protocol (MCP) is a shift in how Sprinklr’s platform communicates with LLMs and external services. Inspired by modern LLM architectures like Anthropic's tool usage framework, MCP introduces a structured and configurable system for exposing external tools to models, enhancing flexibilit

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Integration Tools

RS
Agent Troubleshooting Tool

The Agent Troubleshooting Tool is designed to help agents diagnose and resolve system, network, and hardware issues that disrupt call quality. By providing a simple and efficient diagnostic mechanism, the tool improves agent productivity, ensures seamless customer interactions, and minimizes downtim

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Agent Network and System Readiness Tool

RS
Publish to LINE

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

Service

Knowledge Base Article

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Create and Publish Messages

SH
Global Relay Integration

The Sprinklr - Global Relay Integration can help Sprinklr Customers to Archive, Search and monitor their digital conversations and activities along with Sprinklr AI-enriched tags in real-time on Social + messaging channels, SMS and email.System RequirementsWhitelisted IPsGlobal Relay AccountUse Case

Insights

Global Relay Integration

social

Service

Knowledge Base Article

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Integration Guides

SH
Add a Yammer Account in Sprinklr

Adding a YammerGroup account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Yammer account from the Sprinklr platform.Now, Sprinklr supports the addition of both Public and Private Yammer Groups. Please do note that you will able to add only those groups which you

Engagement

capabilities

social

yammerr

+2

Knowledge Base Article

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Yammer

SH
Naming Conventions for Sub-Campaigns

Automating the process of naming Sub-Campaigns by adding the Set Naming Convention action eliminates the manual effort of users in naming the Sub-Campaign. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude of Sub-

marketing

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

SH
How to Create Ads Restricted Metrics

To Create Restricted Metrics in Ads ReportingClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon in the top-right corner and select Restricted Metrics. 3. If you are on a Ads Reporting Dashboard

marketing

Knowledge Base Article

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Create & Manage

SH
Agent Assist Overview

Introduction Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time. ​The benefi

Service

Knowledge Base Article

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Agent Assistance

SH
Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

Service

Knowledge Base Article

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Use Cases of Agent Desktop Layout