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Paid Rule Regular Expressions

In Paid Rule Conditions, RegEx is available to use for searching within Paid Initiative, Ad Set & Ad Variant names.​Use Cases of RegEx​Use CaseConditionsWhat would work?ExplanationCheck if the text is one of the exact phrasesIn the following three sentences if you want to check if the text is on

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Universal Product Cart Report

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Service

Knowledge Base Article

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Detailed Report Glossary

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User State Builder

Agent State provides a summary of agents' current activities, such as being on an outbound call, inbound call, call ringing, idle, or working on a case. This feature helps in understanding the real-time actions performed by agents.​With the User State Builder, users can create more granular vie

Service

Knowledge Base Article

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Customise your Supervisor Console

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What is Google Ads Advertising?

Google AdWords is one of the leading advertising channels with a significant share of revenues in the digital ad market. Google Ads Accounts can be connected into Sprinklr to give a comprehensive view of ad performance across the digital space.In Sprinklr's Ads Reporting, you will be able to tr

marketing

Knowledge Base Article

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Getting Started

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Sprinklr Social: 20.2.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2.1 Patch (26th Feb '25 Onwards)

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Create Microsoft App Store Columns in Engagement Dashboards

If you use the Microsoft App Store from the Sprinklr platform, you can not only track the engagement on the channel, but also grab the activities on the channel from your account. This article is a guide on creating a Microsoft App Store column in the engagement dashboards. For now, Sprinklr allows

social

Knowledge Base Article

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Microsoft App Store

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Tracking Website Navigation History

You can enable the User Journey feature for your Live Chat enabled website. This feature enables agents to view a customer’s navigation history directly within the Care Console. This provides real-time insights into which pages the customer has visited and what they’re currently exploring. ​By under

Service

Knowledge Base Article

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Reporting on Live Chat

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Log Responses to Location Insights Messages

Review sources for Location Insights, like Trip Advisor and Travelocity, do not currently offer API support for responding through a third party. Responses that you make natively can be logged in Sprinklr for Reporting and for insight into which messages your team has responded to. When you make a n

Insights

Knowledge Base Article

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Advanced Concepts

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Image Post Card widget

Use the Image Post Card widget to group similar/identical images and view metrics associated with them.​Sprinklr helps you gain insights into the virality of not only the messages but also the images/photos. The Image Post Card widget allows you to detect similar or identical images posted by any us

Insights

Knowledge Base Article

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Types of Widgets

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Introduction to Apple Messages for Business

Apple messages for business is a service that allows your brand to directly interact with your customer base using the Messaging app. Brands can provide a rich, encrypted, verified and delightful experience to the customers. Customers can perform a variety of activities all over the Messaging app li

Service

Knowledge Base Article

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Overview

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View Version History of Edited Reviews on Google Play Store and GMB

OverviewSprinklr has introduced a new feature that shows natively edited reviews with an 'Edited' icon while preserving a complete version history, bringing greater transparency and control to how user feedback is managed.Previously, any edited review within Sprinklr would simply display t

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Google

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Create an Announcement in Advocacy

Announcement posts are used to convey some piece of information to the users upfront with a pop-up. Whenever an announcement is live on the site, it shows up as a pop-up as soon as the user logs on to the site.How to Use Announcements Apart from the most common use case of Announcement being the met

Advocacy

Advocacy - SES

social

Social - SES

+1

Knowledge Base Article

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Content Curation

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Custom HTML Widget

The Custom HTML Widget is a feature that allows users to create a widget that is customized based on specific and unique requirements. This widget is ideal for users who require specialized widgets not found in the platform's existing widget library. The Custom HTML Widget feature enables users

Service

Knowledge Base Article

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Widget Library

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View Reporting on Tasks

For ease of assessing the operations and productivity of your team members, Sprinklr arms you with the ability to report on the task completion date and duration. For the same, an option of Completion Date has been added as a column in the Production Dashboard which appears by default upon the succe

marketing

Reporting

Knowledge Base Article

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Advanced Use Cases

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Auto-Schedule Content: Schedule Placeholders 

Advocates easily auto-schedule posts in the "Profile" section using the "schedule placeholders" feature, streamlining content sharing. They establish multiple placeholders for various accounts, days, and times, ensuring consistent post-publishing. This enables advocates to log in

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Create X Website Cards

X Website Cards allow you to create ads that display an image or video, related context, and a clear call to action in your audience's timeline. You can use Website Cards to drive users to your site, increase conversions, and drive actions. This ad format lets you deliver dynamic and compelling

marketing

Knowledge Base Article

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Set up Twitter Cards

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How to Edit Ad Entities in the Ads Manager

In Sprinklr Ads Manager, you can make changes to a number of properties of your ads. You can edit or replace creatives, insert Tracking Tag URLs or Tracking Pixels, change the scheduling for ads, add tags to categorize and filter ads, select benchmarks, apply rules, and set custom properties at the

marketing

Knowledge Base Article

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Ad Campaign Management

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Follow X Users

Sprinklr allows you to follow X profiles directly from the profile details pane. Using this feature, your team can follow X profiles from any of your linked X accounts.Steps to follow X usersClick the New Tab icon and select Engagement Dashboards under the Sprinklr Social.Select the desired X Engag

social

Knowledge Base Article

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Engage with your fans

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Create a PowerReviews Column

After the PowerReviews account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for PowerReviews that can be added to the dashboard.Before You BeginBefore you can add PowerReview

experience:space

PowerReviews Reply Column

article:howto

Create a PowerReviews Column

+5

Knowledge Base Article

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PowerReviews

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Create a Telegram Column

After the Telegram Bot account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Telegram that can be added to the dashboard.Before You BeginBefore you can add the Telegram co

Knowledge Base Article

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Telegram