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Dow Jones Factiva as a Source

Dow Jones is a leading global news content provider specializing in global news content across Web and Print sources. Dow Jones Factiva focuses on digitally archiving an extensive torrent of global news content. Dow Jones brings in additional 5300+ sources, enhancing Sprinklr’s current source covera

Insights

Knowledge Base Article

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Source related

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Product Insights Onboarding Module

The onboarding module streamlines the learning process for first-time Product Insights users and users new to the Persona App, by offering a comprehensive overview of all features and modules. Upon first-time entry into the Persona App, users are directed to this module where they can learn and quic

Insights

Knowledge Base Article

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Onboarding Module

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Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

marketing

Knowledge Base Article

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Ad Campaign Optimization

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Sprinklr Integration with Salesforce Service Cloud

Salesforce cases can be created, linked, and monitored directly in Sprinklr. Care agents have immediate visibility of the progression and status changes of cases and the opportunity to make updates along the way. Collaboration between agents and social teams is enhanced as cases exchange hands, with

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Reward Engine Overview

Purpose of the Reward Engine The Reward Engine is designed to boost user engagement on the Advocacy platform by providing a customisable system for admins to set up and manage redeemable rewards.This feature is part of the platform’s gamification suite. It helps motivate advocates by letting them ex

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reward Engine Overview

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Best Practices for the Google Analytics Ads Integration

What is the frequency of the Data Fetch of Google Analytics in Sprinklr?Data is updated in every hour in SprinklrCan I still have my data mapped to Ad Entities if I don't publish through Sprinklr Web Analytics?Yes, If you have unique identifier present in your Ads at any level. Sprinklr will be

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Reddit Ads Reporting Dimensions

Leverage this detailed list of all Reddit Dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Reddit dimensions in Ads ReportingThe table below helps you to understand the Reddit Channel Dimensions and descriptions along with thier corresponding Dimension name

marketing

Knowledge Base Article

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Reporting and Analytics

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Case Level Quality Report

​The Case-Level Quality Report monitors evaluations performed on cases and relevant case-level data. It allows you to track cases with pending evaluations, re-evaluations, and specific case details while also providing the ability to visualize evaluation data across different case interactions.When

Service

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr AI Agent

Sprinklr AI Agent enables organizations to design, configure, and deploy AI‑powered virtual agents that automate tasks and support users across digital channels. It provides a centralized interface to design agent behavior, create workflows, add knowledge sources, and configure system settings. Orga

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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Manage AI Agents

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Ads Roles and Permissions Overview

Sprinklr helps you analyze, optimize, and eliminate the threat around governance — and deliver a consistent experience at every touchpoint. It goes way beyond just compliance, crisis mitigation, or brand management. Its proactive measures ensure that your brand is portrayed in the right way across a

marketing

Knowledge Base Article

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Overview

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Sprinklr Insights: 20.10 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.10 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Sprinklr AI +Sprinklr Cop

marketing

Insights

social

Service

Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Manage Leads

Manage Leads is the capability that enables campaign managers in an outbound contact center to dynamically control and optimize the flow, prioritization, and utilization of leads present in campaigns. Manage Leads allows campaign managers to Temporarily boost, Close, re-open, configure attempts on l

Service

Knowledge Base Article

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Manage Leads

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Sprinklr API Usage Reporting Dashboard

You can create a custom API Usage Report in Sprinklr to monitor your Sprinklr API usage. The report uses the Unified Log Reporting data source to provide real-time and historical insights into your Sprinklr API usage.Key Features The API Usage Report offers the following features: Captures real-time

Knowledge Base Article

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API

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Standard dashboards in Benchmarking

In this article, you will get familiar with all the standard dashboards available in Benchmarking. A standard dashboard comes as a pre-built dashboard that will have a number of pre-added widgets corresponding to specific use cases. In Benchmarking, there are 10 use case-based standard dashboards th

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Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Reward Setting and Configuration

This article provides a detailed guide for setting up Reward Engine configurations, including points-to-token conversion, dollar value per token, and token expiry settings. These settings provide the foundation for how rewards will work on the platform, enabling admins to align the reward system wit

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Settings and Configuration

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Sprinklr Homepage for Marketing Personas

As you log into Sprinklr, Homepage provides a personalized space that helps you get started with your work. The customizable homepage would include different widgets such as links to your favorite sections or graphs about the metrics you wish to track or status updates on the team's performance

marketing

Persona Apps

Knowledge Base Article

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Sprinklr Home page for Marketing Persona Apps

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Sprinklr Unified Platform and Cross Products: 19.11 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11 release introduces a range of exciting new capabilities to enhance customer engagement, agent efficiency, and seamless integration. Here are the key features included in Sprinklr's latest release:Sprinklr iFrame Enhancements in CRMSprinklr i

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

Service

Knowledge Base Article

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Analyse Performance with Extensive Reports

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Step-by-step overview for an Email Marketing Campaign

In this article, you will learn the step-by-step overview of the entire process for running an Email Marketing campaign in Sprinklr. 1. Create a campaignCreate a campaign or modify the existing campaign to send it across to the segmented users.2. Importing leads into SprinklrGather valuable leads by

marketing

audience

Targeting

Email Marketing

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Knowledge Base Article

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Setting up Email Marketing