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Use URL Shorteners in Sprinklr Marketing (Ads)

Reduce the length of your URLs and make them more efficient for publishing on social media ad campaigns.URL Shortener is a tool that reduces the length of your URL. It can be created for use when publishing content that includes links. When URL shorteners are applied to ad posts in Ads Composer, Ads

URL Shortener

Knowledge Base Article

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Integration Guides

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How to Build Dynamic Creatives for Facebook Ads

Creating the perfect and most effective combination of creatives for Facebook ads in an attempt to isolate the highest-performing combination can be time-consuming. Dynamic Creative is a great tool that allows you to serve your audience with the most high-performing creative combinations.D

marketing

Knowledge Base Article

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Dynamic Creatives for Facebook Ads

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Global Relay Integration

The Sprinklr - Global Relay Integration can help Sprinklr Customers to Archive, Search and monitor their digital conversations and activities along with Sprinklr AI-enriched tags in real-time on Social + messaging channels, SMS and email.System RequirementsWhitelisted IPsGlobal Relay AccountUse Case

Insights

Global Relay Integration

social

Service

Knowledge Base Article

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Integration Guides

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Multilingual support for assets

Sprinklr provides translation support for WhatsApp interactive assets, enhancing your ability to manage and deliver multilingual content. This feature facilitates localized customer experience and allows you to engage with your audience more effectively.Key benefitsAutomatic Translation Integration-

Service

Knowledge Base Article

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Advanced Use Cases

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Agent Assist Overview

Introduction Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time. ​The benefi

Service

Knowledge Base Article

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Agent Assistance

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How to Create Ads Restricted Metrics

To Create Restricted Metrics in Ads ReportingClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon in the top-right corner and select Restricted Metrics. 3. If you are on a Ads Reporting Dashboard

marketing

Knowledge Base Article

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Create & Manage

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Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

Service

Knowledge Base Article

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Use Cases of Agent Desktop Layout

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Add a Yammer Account in Sprinklr

Adding a YammerGroup account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Yammer account from the Sprinklr platform.Now, Sprinklr supports the addition of both Public and Private Yammer Groups. Please do note that you will able to add only those groups which you

Engagement

capabilities

social

yammerr

+2

Knowledge Base Article

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Yammer

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Naming Conventions for Sub-Campaigns

Automating the process of naming Sub-Campaigns by adding the Set Naming Convention action eliminates the manual effort of users in naming the Sub-Campaign. This saves a lot of time for the users. Having a standard naming convention simplifies the identification and maintenance of a multitude of Sub-

marketing

Rule Engine

Knowledge Base Article

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Sub-Campaign Rules

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Know About ACW Nodes

Teams can use the ACW nodes to configure workflow to take agent inputs, and case management actions. By clicking on the plus sign in the ACW builder, a desired node action can be selected. Details of each node action are listed below-User Communication NodesThese are the nodes which are used to take

Service

Knowledge Base Article

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Setting up ACW

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Create Consent Forms for Distributed Users

Admins can create forms and permit the Distributed Users to share the forms among their users via preferred channels. It helps the Distributed Users target their audience better and engage one-on-one with them.Create Consent Forms for Distributed UsersClick the New Tab icon . Under Pl

social

Create Consent Forms for Distributed Users

Consent Forms

Social - SES

+2

Knowledge Base Article

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Governance (Distributed Admin)

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Citrix Media Offloading Architecture

Citrix media offloading works by logically splitting the application into two layers. The first is the application layer, which includes all UI-related logic as well as signaling, such as call controls, agent actions, and session management. The second is the WebRTC layer, which is responsible

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Citrix Media Redirection for Voice Calls

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About Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid, if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published.Navigate to Tiered ApprovalsClick the New Tab icon

experience:space

Tiered Approval Permissions

Insights

release:N-A

+12

Knowledge Base Article

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Tiered Approval

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Publish to LINE

LINE supports many types of posts that can be published via Sprinklr including Text, Photo, Video, Audio, and Image Map. You can easily schedule your post and publish it to a specific target audience in LINE from the Publisher. You can also customize the images to be published using the image editor

Service

Knowledge Base Article

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Create and Publish Messages

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Adding Customers to Suppression Lists

Suppression list contains contact information for those who do not want to be contacted. Many companies need to maintain a Do Not Disturb list (DND) which can be selected here so that customers who have requested not to be called are not called. This list can be updated by filling ACWs. Business Use

Service

Knowledge Base Article

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Adding customers to suppression lists

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Configuring Source Specific Settings for Email

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

Knowledge Base Article

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Configuring Source Specific Settings for Email

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Sprinklr Social: 26.1.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2026

+3

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Strategize your PR outreach

Imagine your brand is struck with a PR crisis and as the PR professional in the company, you are now responsible to come up with a post-crisis plan. The first and foremost action plan is to control the narrative around your brand by communicating to the masses as soon as possible. You can write blog

Insights

Knowledge Base Article

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Strategize your PR outreach

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Smart Comprehend Features and Functionalities

This article outlines key features and functionalities of the Smart Comprehend module. Recommending Language-Variant Articles Based on Agent Platform LanguageSmart Comprehend supports recommending knowledge-base article variants based on the agent’s platform language, even when the case language is

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Smart Comprehend

RS
NSFW Content Blurring in Sprinklr Social

OverviewSprinklr uses advanced machine learning models to detect and manage NSFW, triggering, and objectionable content across data ingested from multiple sources. Given the wide range of incoming social media streams, there is always a possibility of sensitive content appearing in the feed. To addr

content blurring

Engagement - SES

NSFW blurring

Sprinklr Social

+3

Knowledge Base Article

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Other engagement capabilities