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Compose TikTok Ads

Tap into this major social channel to grow your business and connect with new audiences.​With over 1 billion active users worldwide, advertising on TikTok allows you to reach diverse audiences worldwide. Being one of the most downloaded apps in the world, you can seamlessly build engaging and intera

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Publish TikTok Ads

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Connect External SOAP API with Sprinklr

Sprinklr enables you to configure external SOAP APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a SOAP External API i

26.1

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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How to Voice out Information to Customer

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​The Operator Says node allows us to define the messages played for users in the IVR. Within this node, you can enter text that will be c

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Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

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Knowledge Base Article

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Rich Text Assets

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Sprinklr Social: 26.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

26.1

marketing

Insights

social

+3

Knowledge Base Article

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26.1 Release (7th Jan '26 Onwards)

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Adding Alt Text to Images while Publishing

In the continuous effort to make Sprinklr accessible for all customers, we have introduced the capability to add Alternate Text (Alt Text) to your Image or GIF post. This article will cover what is alt text and the steps to add it while publishing an image from Sprinklr.What is an Alt Text?Alt text

Publishing - SES

social

Sprinklr Social

20.10

+3

Knowledge Base Article

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Getting started with publishing

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Guided Workflow Canvas - UI Capabilities

This article provides detailed information on the Guided Workflow Canvas UI capabilities. ​​Actions on a NodeHover over the card to perform the following quick actions: Edit Element: Modify the properties of the element.Delete Element: Remove the element from the workflow.Once you click on the optio

Service

Knowledge Base Article

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Guided Workflow Canvas

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How to import a file using FPDI

Sprinklr’s FPDI offers the capability to import message and its related custom data in the form of an excel file, which can be viewed and ingested into Social Listening. Additionally, users can now transform the data on Sprinklr before it can be ingested into Social Listening.  What file formats are

Insights

Import FPDI File

Build FPDI File

Knowledge Base Article

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First Party Data Ingestion

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Overview of File Manager

In the world of marketing, having a centralized repository for managing files efficiently is crucial for streamlined workflows and collaboration. Sprinklr's File Manager is a powerful tool that allows businesses to organize, store, and access all your files within the Sprinklr platform. This ar

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Knowledge Base Article

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File Manager

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Flagship Features

The article provides an overview of the capabilities and benefits of CTI within the Sprinklr platform. It highlights how CTI seamlessly integrates a company's telephone system with its core business applications, enhancing agent productivity and customer experience.Unified Agent Desktop (Custom

marketing

Insights

social

Service

Knowledge Base Article

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Flagship Features

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Annotations

Offer real-time guidance and support, facilitating smooth customer interactions while with annotations​Customers can easily track agent annotations, leading to swift issue resolution and improved satisfaction​​

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Knowledge Base Article

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Co-browsing

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Configuring AI-Powered ACW Autofill

ACW - An OverviewAfter Call Work (ACW) refers to the tasks that agents perform once a customer interaction ends. This typically includes entering call details, selecting appropriate dispositions, logging follow-ups, and completing form-based documentation.​AI-Powered ACW Autofill analyzes the conver

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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Push Notifications in Mobile

Push notifications are messages or alerts that are "pushed" from a server or backend system to a user's device, such as a smartphone or tablet. These notifications are delivered to the device's notification tray or lock screen, even when the recipient is not actively using the as

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Knowledge Base Article

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Push Notifications

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Paid Rule Keyword Lists

You can leverage the Paid Rule Engine to automate the tagging of Ad Variants based on Keyword Lists. Keyword Lists allow you to quickly and easily create a frequently used set of keywords or phrases and use them in Rules, saving time and reducing the possibility for any manual error.For any queries,

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Ad Set

Ad Objective to Supported Ad FormatAdObjective (adObjective)Supported Ad Formats (adFormat)Website VisitSINGLE_IMAGE_AD, CAROUSEL_AD, SINGLE_VIDEO_AD, TEXT_AD, MESSAGE_AD, CONVERSATION_AD, SPOTLIGHT, EVENT_ADBrand AwarenessSINGLE_IMAGE_AD, CAROUSEL_AD, SINGLE_VIDEO_AD, TEXT_AD, CONVERSATION_AD, DOCU

marketing

Knowledge Base Article

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LinkedIn

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Hide Standard Fields in Message Publisher (FSP)

Summary The standard fields available under "Additional Properties" section -  of the Publisher, can now be controlled via permissions or hidden via persona configurations. How it worksFrom Settings -> Global/Workspace Roles, navigate to the role for which you would like to configure th

marketing

Knowledge Base Article

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Configuration & Setup

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Live Chat Accessibility

Embracing "Passionate, Genuine Care" as our core value, we are committed to ensuring the accessibility of our products for everyone. That's why we've ensured that Sprinklr Live Chat supports WCAG 2.2 AA. What is Accessibility and why is it needed? Web accessibility is the practic

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Knowledge Base Article

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Accessibility

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Twitter Post Insights

You can leverage Twitter insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed and how

Service

Knowledge Base Article

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Twitter Post Insights

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Who can benefit from Supervisor Console?

Supervisor Console is a powerful monitoring tool to keep a close 360 view of your team. While the direct supervisor uses it effectively to manage agents and their performances, managers and heads across the hierarchy can leverage this console to monitor and analyze critical KPIs across their complet

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Knowledge Base Article

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Introduction to Supervisor Console

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Session & Pricing Reporting for WhatsApp

Businesses using the WhatsApp Business Platform are charged per message delivered which encompasses all messages delivered within a session..​Note: WhatsApp Pricing UpdatesPer-message pricing will apply to all businesses starting July 1, 2025, at 12am, by WhatsApp Business Account timezone.WhatsApp

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Knowledge Base Article

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WhatsApp Analytics