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Sending & Receiving Reactions

You can send and receive reactions on both your and your customers' WhatsApp messages in Care Console. This feature is specifically available for the WhatsApp Cloud API. Your customers will also have the option to react to messages from both themselves and your brand, with these reactions being

Service

Knowledge Base Article

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WhatsApp Reactions

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Manually Award Gamification Points to Users 

Automated gamification is a fantastic way to engage and incentivize users in your advocacy community. However, there may be occasions where admins need to manually award points to users. This article outlines the steps admins can follow to manually award points through the space or advocacy site. Wh

Advocacy - SES

social

Social - SES

Knowledge Base Article

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User Management

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Similar Cases in Agent Console/Care Console

View Similar Cases in Third PaneWithin the third pane of the Agent Console and Care Console, agents can quickly refer to the resolved similar cases suggested via AI that match the content and intent of the ongoing conversation between a customer and an agent.Click the Smart Assist tab within the Cas

Service

Knowledge Base Article

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Similar Cases

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Conversation Insights: Limitations

A maximum time range of 2 years is supported for conversation input.No sampling of data is done up till an input of 6M mentions. Note: Apart from excluding retweets, spam/profanity removal & messages which are not insightful post-clustering.We currently support exports in PDF, PNG, Excel, &

Insights

Knowledge Base Article

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Limitations

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Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs, movie

social

Knowledge Base Article

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Getting started

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Debugging with Signalwire

In today's fast-paced digital landscape, effective communication is key to ensuring smooth operations and delivering exceptional customer experiences. When technical issues arise, having a reliable and efficient system for reporting and resolving them becomes paramount. Signalwire, offers a str

Service

Knowledge Base Article

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Signalwire

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Create a Highly-Targeted Custom Audience for LinkedIn

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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How to Bulk Import Ads

Use the Ads Manager to bulk import ads and upload spreadsheets containing information on campaigns, ad set, and ad information.​Importing ad and campaign-related information is an effective way to speed up your campaign process and lets you run a large number of ads within a short period. This featu

marketing

Knowledge Base Article

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Getting Started

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Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

Service

Knowledge Base Article

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Before you build

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Why is email customer service important for brands

Email customer service is an important aspect of a brand's communication strategy, as it can greatly impact customer satisfaction, Net Promoter Score, brand loyalty, and ultimately business success-1) Convenience: Email customer service is a convenient option for customers who cannot or do not

Service

Knowledge Base Article

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What is Email Customer Service?

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Manual case creation

If there has been a conversation between your brand and a customer outside of the Sprinklr platform, you can manually create a case for that interaction in Sprinklr. By doing so, you can create a record of the conversation on the Sprinklr platform, which can be useful for tracking and monitoring cus

Service

Knowledge Base Article

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Create Manual Case

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Manage Copilots in AI+ Studio

Manage Copilots in AI+ Studio serves as a centralized hub for configuring and customizing AI-driven copilots to optimize workflows, improve decision-making, and enhance productivity.Key Features1. Copilot CustomizationUsers can configure copilots to align with specific business needs, ensuring AI as

marketing

Insights

social

Service

Knowledge Base Article

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Manage Copilots

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Live Chat System Requirements

Sprinklr Live Chat is built and tested to work in the following web browsers. While it may function in other browsers, they are not officially supported.Web Browser Support for Live ChatBrowserVersionChrome for Android127Chrome116+114113112109108104103989491877970Safari on iOS17.0+16.0-16.715.0-15.8

Service

Knowledge Base Article

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Website Installation

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Install Jira Connector

This guide walks you through the step-by-step process to install the Jira Connector and add a Jira user for the integration.PrerequisitesBefore you begin, ensure the following prerequisites are met:Sprinklr RequirementsSprinklr Service Care must be enabled and configured.A Sprinklr Global Admin user

marketing

Insights

social

Service

Knowledge Base Article

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Setup

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Case Monitoring Actions

Live Case Monitoring includes several features that enable supervisors to monitor cases more effectively and take timely, targeted actions. In addition to monitoring the real-time data displayed upfront, supervisors can filter the Case Monitoring screen to focus on the information most relevant to t

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Case Monitoring

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Create a Text Template

In asset manager, you can save frequently used messaging for published messages or replies in text template. You can also mark them as canned responses to deliver a faster & consistent response to customers. This article helps you with the steps to create a text template.Steps to create a text t

DAM - SES

Create a Text Template

text template

social

+3

Knowledge Base Article

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Manage assets

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Create and Manage Webhook Subscription in Sprinklr

A webhook (also called a web callback or HTTP push API) enables third-party services to send real-time updates to your app. Updates are triggered by some event that occurs and the data is delivered to you immediately as it happens. When you receive the request, you handle it with some custom logic,

experience:space

Integrations

Manage Webhook Subscription

Create Webhook Subscription

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Knowledge Base Article

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Platform Modules

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Publish to Viber Service

You can use your Viber Service account in Sprinklr to send business messages to your customers. Sprinklr offers various publishing features that allow you to send well-formatted and engaging posts through your Viber Service account. ​This guide explains how to publish an individual post using a Vibe

social

Service

Knowledge Base Article

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Publishing

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View Task List in Calendar Third Pane

In the Task Calendar View, you can obtain a comprehensive view of all available tasks on a specific day, week or an entire month using the calendar's third pane. Below are the steps to access the Calendar's third pane. In the displayed project, suppose you want to view the tasks available

marketing

PM_TASK_CALENDAR_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Calendar View

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Publishing a Static Flow Asset

Before You BeginBefore you begin, ensure the following prerequisites are met:A WhatsApp Flow asset has been created.Your business is verified.High message quality is maintained.OverviewOnce a Flow is ready to be sent, it transitions from the Draft State to the Published State. This implies that now

Service

Knowledge Base Article

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WhatsApp Flows