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Record Cards - An Overview

Record Cards are configurable components used to display detailed information of individual record within an entity. They enable users to view relevant data in context, improving usability and reducing the need to navigate between records.​​Purpose of Record CardsRecord Cards are primarily designed

Knowledge Base Article

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Record Cards - An Overview

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Beneficiary and Payer Information for Regulated Countries in Meta Ads

To comply with Meta's advertising policies, advertisers targeting certain countries may need to complete beneficiary and payer verification. This process helps verify the identities of individuals or organizations that benefit from or pay for the ads. In some cases, advertisers m

26.1

marketing

New Article

20.10

+3

Knowledge Base Article

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Facebook Advanced Capabilities

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Version History of Knowledge Base Articles

Version History is a helpful feature in a knowledge management system that allows users to keep track of changes made to articles over time. Each time an article is saved, a new version is created, and the previous version is saved in the Version History.You can view edits to the body, title, and co

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Version History

RS
Advantage+ Sales and App Promotion

Facebook Advantage+ Sales and App Promotion help improve ad efficiency and personalization by using Meta’s advanced automation and AI-driven optimization.Advantage+ Sales Campaigns(ASC) are designed for e-commerce, retail, direct-to-consumer, and brand advertisers looking to drive better perfor

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Advanced Capabilities

RS
Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Add TikTok Business Accounts

Relevant PersonasTo whom is this capability relevant?Social Media Managers / Account owners - Any user who has credentials for the Brand’s TikTok account and can authorize to add the brand’s social media accounts on Sprinklr.Use CasesWhat business problem does it solve, and what can it achieve?You c

marketing

Knowledge Base Article

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Setting Up TikTok in Sprinklr

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Custom Fields

While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mess

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Sprinklr Service Glossary

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What is a Logo

Logo is a symbol, design, or emblem that represents a brand. It is one of the most important elements of a brand's visual identity and plays a crucial role in creating brand recognition and recall among consumers.Creates a visual identity: A logo is a visual representation of a brand and serves

Insights

Visual Insights

Logo

Knowledge Base Article

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What is Logo?

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Permission required for different modules in Media Monitoring & Analytics

Learn how to view and assign Roles & Permissions of different modules in Media Monitoring & Analytics to users and user groups.​Access to different modules in Media Monitoring & Analytics is based on user-level permissions. Users with appropriate roles or permission will only be able to

Insights

Knowledge Base Article

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Permissions Required for MM&A Modules

RS
Call Control Functionalities for Supervisor Persona

Supervisors play a vital role in maintaining call quality, ensuring compliance, and supporting agents in real time. To help them monitor and manage live customer interactions effectively, the Voice platform provides several key supervisor functionalities such as Listen, Whisper, Barge-in, and Contin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Call Controls Functionalities for Supervisor Persona

RS
Adding Stack Exchange Profiles in Sprinklr

Relevant personasTo whom is this capability relevant?Social Media Managers Account ownersUse casesWhat business problem does it solve, and what can it achieve?If a brand has teams active on Stack Exchange, they can onboard them to Sprinklr and enable appropriate moderation.Brands can enable users to

social

Stack Exchange

Sprinklr Social

Channels - SES

+2

Knowledge Base Article

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Stack Exchange

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Location Insights: Standard Dashboard

The widgets on the Location Insights Overview Dashboard are designed to provide a full and in-depth view of how customers feel about their experiences at a local, regional, or global level. Using the Locations Insight dashboard data will help you identify opportunities to increase customer satisfact

Insights

Knowledge Base Article

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Dashboards

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Filter Options in the Ads Manager

When you apply filters in the Ads Manager, you can customize your view of Paid Initiatives, Ad Sets, and Ad Variants to find and manage relevant data quickly. In this article, we will guide you through the following filter actions in Ads Manager:Apply FiltersSave FiltersManage Saved FiltersDate Rang

marketing

Knowledge Base Article

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Ad Campaign Management

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Nextdoor Ads Reporting Dimensions

Leverage this detailed list of Nextdoor dimensions for reference when accessing portal data and campaign information in Sprinklr.​​Note: Nextdoor ad accounts cannot be added directly in Sprinklr. To add a Nextdoor ad account, please contact Support and provide your account access token. Our team wil

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

RS
Create Shift Change Request

Prerequisites for creating Shift Change requests:Workforce Management should be enabled for the environment.Shift Change Policies must be assigned to agents.Agents must be part of published Schedule Scenarios.Create permission under the Shift Change Request section and View permission under the Agen

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Shift Change Requests

RS
Configure API Tool in Agent Copilot

API Tool enables Agent Copilot to interact with external systems by sending input data and receiving structured responses. This allows the Agent Copilot to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.Steps to Configure API ToolFollo

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

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Supported Tools

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Sprinklr Service: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

RS
TikTok Brand Safety and Suitability

Brand Safety solutions aim to safeguard a brand's reputation during online advertising endeavors. This is accomplished by employing both first-party and third-party tools, which assist brands in steering clear of inappropriate content adjacency. TikTok, in collaboration with third-party partner

marketing

Knowledge Base Article

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TikTok Advanced Capabilities

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Set Up Video Calling for React Native

Brands can integrate video calling into their mobile apps through Sprinklr Messenger. This guide explains how to integrate and configure video calling in Sprinklr Messenger for React Native using the Amazon Chime SDK.PrerequisitesTo integrate AWS Chime, ensure the following prerequisites are met:AWS

Service

Knowledge Base Article

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Set Up Video Calling for React Native

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ChangeSet Approval and Deployment Process

The ChangeSet Approval and Deployment process helps teams review, approve, and deploy inbound ChangeSets in a controlled and auditable way. It ensures that configuration changes sent from another Sprinklr environment (for example, Sandbox to Production) are reviewed for conflicts and approved by the

marketing

Insights

social

Service

+3

Knowledge Base Article

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Deploying Inbound Change Set