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About Vanity URLs

A vanity URL is a unique web address that is branded for marketing purposes. It is easy to remember, share and can be used for publishing. Sprinklr supports two types of vanity URLs: Sprinklr Vanity URLs and third-party Vanity URLs which can be created with the pro domain of a URL shortener. Sprink

experience:space

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vanity urls

vanity urls general

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Knowledge Base Article

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URL Shorteners

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Using Keyword Suggestions to make topic creation easy

Sprinklr equips you with major AI-driven capabilities in the keyword suggestions in Topic and Theme Query Builder, and Keyword List. The AI-powered smart keyword/phrase suggestions encompass the multiple variations of the keywords and phrases, which are the alteration of verbs, adjectives, and tense

Smart Suggestions

Insights

Keyword suggestion

Knowledge Base Article

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Topic Creation & Setup

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Cancel Callback Node

​This document provides an overview of the Cancel Callback node in Guided Workflows, detailing its four configurable options to cancel callbacks across cases, profiles, specific case IDs, or outbound journey calls based on the loaded profile.​Various Fields in Cancel Callback NodeName: You can give

Service

Knowledge Base Article

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Guided Workflow Canvas

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Live Chat Transcripts

A Live Chat transcript is the complete record of a conversation between a customer and an agent or bot, capturing all exchanged messages, attachments, and contextual details. It serves as a reliable reference for reviewing interactions, supporting customers, and integrating with external systems suc

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Live Chat Transcripts

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Data Export Capabilities

In this article, we will cover the export capabilities within the Sprinklr platform.ModulesCapabilitiesSprinklr SupportedSocial CoreEngagementExport Engagement Dashboard ColumnYesReportingExport Reporting DashboardYesAsset ManagementExport Asset Management DashboardYesGlobal Editorial CalendarEditor

social

Reporting - SES

Social - SES

Service

Knowledge Base Article

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Scheduled Exports

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Setting up Inbound Rules

OverviewThe Inbound Rules feature in the Sprinklr platform allows for efficient management of messages and profiles. These rules automate the tagging and routing of messages to the Universal Inbox Queue, enabling streamlined handling of social media interactions. By defining specific criteria, these

Service

Knowledge Base Article

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Bot Rule Setup

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How to Use HTML Export in Ads Reporting

Sprinklr’s Scheduled Exports is used to set up automated reports for users, and it has various export types, such as PDF, Excel, PNG, PPT, and HTML+.HTML+ is an advanced export in which the entire content of the dashboard is embedded in the email body without the need for any clicks, downloads, or a

marketing

Knowledge Base Article

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Advanced Use Cases

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Manage Article Order, Pin and Disallow Indexing on Community

After publishing your articles, you have the option to manage their order, pin specific articles, and control indexing.To set the order of articles on the Community1. When Add Order to Community Message permission is given, you can define the order in which articles are shown on Community.2. In Widg

Knowledge Base

Service

Community

Knowledge Base Article

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Help Center for Customers

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Best Practices for Stats Imports

SummaryThis article covers all best practices for Stats Import  Best PracticesUse the exported file from your 3rd party solution to create your template.There should be atleast one column of a unique identifier. Campaign IdAd Set IdAd Channel IdAd NameCreative Name (works only for Linkedin)Google An

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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What can I do with Instagram?

Instagram is becoming a great social media platform for businesses. In this article, we share some use cases on how brands can leverage it for customer experience management. There are links to detailed guides on how to for each use case also.​1. Engage with your audience on Instagram:Engage better

Engagement

article:howto

social

Instagram

Knowledge Base Article

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Getting started

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Create a Column for Vanilla Forum Discussions

IntroductionUsing the engagement dashboard column, you can view all the posts made on your Vanilla Forum account and engage with the content. This article explains how you can create an Engagement Column containing Discussions of a Vanilla Forum account. Steps to Create a Discussions Column in Enga

social

Knowledge Base Article

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Create Columns and Publish on Vanilla Forum

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Configure Jira for Sprinklr Integration

To integrate Jira with Sprinklr, you must add Sprinklr’s Case Field to your Jira instance.PrerequisiteYou need admin credentials in Jira to create a custom field.Note: If you don’t have admin access, contact your IT support team to create a Read-only Text custom field and provide you with its detail

marketing

Insights

social

Service

Knowledge Base Article

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Setup

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Sprinklr Copilot for Advocacy Capabilities in Reporting Dashboards

OverviewSprinklr Copilot for Social on the Reporting screen helps you analyze performance, summarize dashboards, and get platform assistance — all through natural language. It supports two core capabilities: Reporting (insight generation) and Sprinklr Assist (product guidance). Simply ask a question

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Commands

What are Conversational Components?Conversational components are special chat features that can be set up for each WhatsApp Business phone number.They're like extra tools that can be personalized for each account, making user interactions more interesting. These features provide users with choi

Service

Knowledge Base Article

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Commands

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Migration, Rules, Validations, and Best Practices

If you are already using the legacy screener, you can migrate to Progressive Screener (V2) at any time.Migration StepsTo migrate to Progressive Screener (V2):Enable the Screener (V2) toggle.Review your existing screener configuration.Resolve any validation errors displayed in the setup.Publish your

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Screener V2

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API Skill

OverviewThe API Skill enables the dynamic workflow node to interact with external systems via API calls. This skill is crucial for fetching, sending, and processing data from external sources, significantly enhancing the capabilities of conversational AI.API skill use casesFetching User Data: Retrie

Service

Knowledge Base Article

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Dynamic Workflow

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Link Tracking for HSM Template in Journey Facilitator

OverviewAn HSM asset can include CTA buttons of the type Quick Reply or Open URL. When using the Open URL button type, brands often want to track how many times the link was clicked and how many unique users interacted with it. This article explains how links embedded in an HSM asset can be tracked

Service

Knowledge Base Article

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Standard Reporting

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Text Processing Skill - Dynamic Workflow

OverviewWhen the Text-Processing skill is triggered, the user text variable provided by the user will be sent to the LLM and it will process the prompt and generate an output variable based on the Input variable and Prompt it receives.Use Case for Text Processing Skill in Dynamic Workflow node Data

Service

Knowledge Base Article

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Dynamic Workflow

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Conversation History Card

The Conversation History Card displays a user's previous conversations on the chat home page. This allows users to easily pick up where they left off, provides context for ongoing issues, and helps reduce repetitive questions.When old conversations are present, a new widget is shown on the home

Sprinklr Service

20.10

Service

Updated Article

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Knowledge Base Article

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Home Screen

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Populate content for all Selected Account Types together in Advanced Publisher

When a content creator creates same/similar content for multiple channels together by selecting multiple account types in Full Page Publisher, they can leverage "All Channels" tab to populate content in all the selected account types. The content and media attached to "All channels&qu

marketing

Knowledge Base Article

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What is Advanced Content Publishing?