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Sprinklr VoiceConnect Quickstart Guide

To start using Sprinklr VoiceConnect with the Sprinklr Service (CCaaS) platform, you must complete five key configuration steps. All setup tasks are performed within the Sprinklr VoiceConnect Persona App.  This guide walks you through the required steps to enable secure and reliable voice communicat

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Get Started with Sprinklr VoiceConnect

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Deep Research in Sprinklr Copilot

Deep Research is an advanced research mode within Copilot that generates research-grade analytical reports alongside high‑quality conversational interactions.. It prioritizes depth and reliability over speed by expanding data sources, applying multi-step analysis, and producing structured outputs wi

Knowledge Base Article

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Sprinklr AI+

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About Statuses

Overview Statuses are used for Case Management by determining what stage the case is in. Navigate to Status Management Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Status.

experience:space

marketing

Insights

article:howto

+7

Knowledge Base Article

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User Management

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About Tags

Overview Tags are used to tag Profiles and Messages. Navigate to Tags Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Tags.

experience:space

marketing

Insights

article:howto

+4

Knowledge Base Article

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Tags

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How to Create Auto-Discovery Compliance Report?

This article provides a comprehensive guide on how a user can create discovery compliance reports. You will learn step-by-step instructions on accessing the necessary tools and configuring them to generate tailored compliance reports that meet your specific needs.​Note: If you haven't yet explo

marketing

Knowledge Base Article

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Compliance Reports

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Gallery Editor

Navigate to the Gallery Editor From Gallery Management, double-click on the Gallery preview.Overview of the Gallery Editor#TermDescription1Designer TabCustomize design experience through standard WYSIWYG controls. Change layout, card type, etc. Your Gallery will dynamically up

experience:space

Display - SES

release:N-A

gallery data tab

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Knowledge Base Article

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Gallery

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

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Reporting

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Leadership Dashboard

This report summarizes the overall Inbound and Outbound call center performance that are necessary for a leadership view.​Inbound KPIsTotal Calls Funnel ViewThis is a funnel level view of all the major call centre KPIs for a quick reference.​​​​Call Count - Total Inbound Calls that landed to the IVR

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards

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How to Create a Custom Audience from User Profiles to Exclude Detractors

Target relevant audiences and approach them with the right content at the right time for more reach and effective conversions.​Customer experience matters, and the best way to ensure it is by reaching the right audience with the right message at the right time. Brands communicate and collect first-p

marketing

Smart Audience Engine

Create Ad Segment

Audience Segments

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Knowledge Base Article

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Using Segment in Ads

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Reply Retrieval via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can retrieve replies or Threads comments. This article provides you with the details on steps for reply retrieval.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utilize the reply moderation and in

social

Knowledge Base Article

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Threads

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Add a Distributed User (Admin)

Distributed is a Sprinklr lite version, for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows users to distribute user capabilities to

Getting Started

Add a Distributed User

social

Social - SES

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Knowledge Base Article

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Governance (Distributed Admin)

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Pinterest Pixels

The Pinterest tag is a powerful tool that enables you to gather valuable insights into your website's performance and create highly-targeted audiences for your Pinterest advertising campaigns. It is a small piece of code that you can easily add to your website or landing pages.A Conversion Event is

marketing

Knowledge Base Article

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Pinterest Pixel

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Generate and View a URL Click Report

Overview You can generate reports on the number of clicks per shortened URL. you can generate a report based on the following: Total Clicks Estimated Clicks Trend Clicks count trend Clicks w/ ref URL Generate a URL Click Report Open a new tab, type in Reporting, and selec

experience:space

marketing

Insights

article:howto

+3

Knowledge Base Article

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URL Shorteners

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Product Insights standard dashboard

The Persona App offers users multiple pre-curated reporting templates designed for the most common Product Insights use cases. The Standard Dashboard is created to give insights based on various product dimensions with a single click on the product catalog. It includes sections like Insights, Source

Insights

Knowledge Base Article

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Dashboards

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Introduction to Conversational Surveys

Conversational Surveys allow organizations to gather feedback through chat-like interfaces, creating a more interactive and user-friendly experience for respondents. Using conversational design simplifies the survey process, boosts response rates and leads to higher engagement, better data quality a

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Conversational Survey

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Listening Use-case Dashboard FAQs

Below you'll find answers to frequently asked questions about the Listening Use-case DashboardDo we have use cases for all industries? No, presently use-case dashboards are being released for 10 industries. We are adding more industries is on the roadmap.Are all use cases available for all in

experience:space

Use-case Dashboard

Insights

article:howto

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Knowledge Base Article

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Listening Dashboards

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FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart Comprehend is available for the following channels: Sprinklr Voice, Sprinklr Live Chat, Facebook, Instagram, LinkedIn, WhatsApp Business, Email, and X. It is

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Smart Comprehend

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Automated Checklist Rule: Functionalities

Edit the Rule NameEdit the rule name by simply navigating to the top left corner of the canvas.Clone or Delete a RuleFor further actions, such as deletion or creating a copy, utilize the options available in the top right corner. Deleting the rule deletes it from all the audit checklists where it is

Service

Knowledge Base Article

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Checklist Rules

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Create and Use LinkedIn Lead Forms

LinkedIn Lead Forms allow you to collect leads from your LinkedIn ads and come pre-filled with LinkedIn profile data on potential leads. You can create lead forms for LinkedIn directly within Sprinklr and also download complete and accurate leads. This will allow you to seamlessly and efficiently re

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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Add a Distributed User

Distributed is a Sprinklr lite version for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows you to distribute user capabilities to one or multiple s

Getting Started

Add a Distributed User

social

Social - SES

+3

Knowledge Base Article

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Governance (Distributed User)