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Manage All Website Distribution

Website distribution enables companies to obtain immediate feedback from their site visitors by integrating surveys on particular web pages. This feature aids in collecting information about user experiences, preferences, and behaviors, facilitating data-informed choices to enhance website functiona

Sprinklr Insights

Insights

New Article

20.10

+2

Knowledge Base Article

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Website Distribution

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Create an omni chat template

Leverage omni chat templates to engage with your customers via bot. Using Omni Chat Templates, you can create auto-response to display your product information, asking the message recipient to choose from a predetermined set of options and more.In this article, we will cover the steps to create an o

Create an omni chat template

DAM - SES

omni chat template

social

+2

Knowledge Base Article

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Image Editor

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Create X Flexible Audience

X Flexible audiences allow you to build and save audience combinations based on existing tailored audiences or subsets of existing tailored audiences. You can target members of a subset of tailored audiences based on the recency and frequency of interaction.In Sprinklr Audience Manager, you can incl

marketing

Knowledge Base Article

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Twitter Advanced Capabilities

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Manage all In-App Distributions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. Brands can choose from pre-designed formats, such as micro-surveys, or customize pop-ups to match their visual identity. Surveys can also be embedded in any section of the ap

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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App Deeplinking

OverviewThis article explains how to enable deep linking in the Live Chat Mobile SDK, allowing mobile apps to respond to user interactions within the chat. By setting up external actions, brands can create buttons in chat messages that trigger specific behaviours in the app, such as navigating to a

Service

Knowledge Base Article

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App Deeplink

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Adding external email accounts (e.g. Gmail, Yahoo) using SMTP/IMAP

You can add your brand's email account obtained from any provider (eg. Gmail, Yahoo) into Sprinklr using SMTP/IMAP details. SMTP (Simple Mail Transfer Protocol) is a standard protocol used for sending and delivering email messages over the internet. IMAP (Internet Message Access Protocol) is a proto

Service

Knowledge Base Article

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Setting up Email Accounts

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Creating and Configuring a Third Pane Layout

This article outlines a step-by-step walkthrough on how to create and configure a Third Pane Layout. Create a Third Pane LayoutStep 1: Navigate to Entity StudioGo to Entity Studio from the Sprinklr platform.Open Entity Manager.Select the entity for which you want to create a Third Pane Layout.Click

Knowledge Base Article

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Create and Configure Third Pane Layout

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Managing Alerts

Supervisor Console includes a dedicated dashboard for managing alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervisors can view the alerts

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Alerts Monitoring

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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you are able to publish posts directly through the Sprinklr platform. In this guide, we'll walk you through the process of publishing posts to a Subreddit.Steps ​To Publish to SubredditClick the New Tab icon . Under the Sprinklr social ta

social

Service

Knowledge Base Article

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Engage, publish and report on Reddit

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Update Campaign Dates from the Editorial Calendar

Within the Global Editorial Calendar, you are able to reschedule the Start Date and End Date of Campaigns. Usually, to make changes to a Campaign, you’d need to edit the campaign and update the dates as required. Instead, you can also drag and drop messages to reschedule Campaigns or to update their

Editorial Calendar

marketing

campaigns

Knowledge Base Article

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Calendar Views Customization

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Issue Type

Before we beginBefore delving into the concept of Issue Type and its role in defining bot orchestration strategy, it is crucial to have an understanding of the following points:Train Intents, Entities & SlotsConfigure Bot WorkflowsOverviewEvery Inbound fan message has some characteristics. We ca

Service

Knowledge Base Article

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Define Bot Orchestration Strategy

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Journalist and Publication Discovery

Sprinklr provides you with an end-to-end solution catering to the goals of various PR professionals. The ability to find ideal Journalists and Publications aids multiple PR personas to accomplish their crucial, and routine activities such as Media Monitoring, Journalist/Publication Discovery, Crisis

Insights

Knowledge Base Article

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Journalist and Publication related

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Facebook Non-Cross Post Insights

In this article, we will cover non cross post metrics in Facebook. Using Non-cross post metrics, brands can drill down on information such as age, gender, location, and interests. By understanding brands’ social media demographics, they can create more relevant and effective content, and target the

social

Knowledge Base Article

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Facebook reporting glossary

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Skill and Capacity Scheduling

The Scheduling Skills and Capacity feature enables workforce administrators and supervisors to plan and automate changes to agents' skills and proficiency levels in advance. This functionality supports dynamic business needs, such as product launches, seasonal spikes, or shifts in customer inquiry p

26.1

Sprinklr Service

Service

Updated Article

+1

Knowledge Base Article

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Setting up Skills

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Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Insights

26.1

Sprinklr Service

20.10

+2

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr Service: Patch Changes (18.8.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.3 (October)

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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Impressions and Reel Plays Deprecation and Introduction of Views Metric

Starting April 21, 2025, Instagram will deprecate several Impressions and Reel Plays metrics and introduce new Views metrics at both the post and account levels. This article outlines these changes and shares Sprinklr’s recommendations to help you smoothly transition your reporting practices.​Deprec

social

Knowledge Base Article

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Instagram Reporting Changelog

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Compose LINE Ads

Advertising on LINE allows you to reach millions of LINE users across the globe. You can compose and publish ads to the LINE channel with its natively supported features along with some value-added features through Sprinklr.Note: To learn more about enabling this feature in your environment, please

marketing

Knowledge Base Article

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Ads Publishing