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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

marketing

Insights

article:howto

social

+2

Knowledge Base Article

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Privacy Guides

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Sprinklr Copilot for Social Capabilities in Reporting Dashboards

OverviewSprinklr Copilot for Social on the Reporting screen helps you analyze performance, summarize dashboards, and get platform assistance — all through natural language. It supports two core capabilities: Reporting (insight generation) and Sprinklr Assist (product guidance). Simply ask a question

Publishing - SES

social

Sprinklr Social

New Article

+4

Knowledge Base Article

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Social Copilot

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Industry & Competitor Average Benchmarks

Accurate Performance Insights with Benchmarking Tools OverviewToday's social media users are all about getting quick and long lasting impressions which pose challenges for businesses. With short attention spans and a need for quick responses, promoting brands becomes tougher. Every detail in po

Insights

Knowledge Base Article

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Advanced Concepts

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Getting started with Locations Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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Export Voice Recording using Data Connector

The Data Connector Export feature in Sprinklr enables voice administrators to automate the extraction and export of voice recordings (e.g., .wav, .mp3) and their metadata. With an intuitive UI and no dependency on backend setups, you can create, manage, and schedule extracts on-demand or at regular

Service

Knowledge Base Article

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Voice Recordings

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Create a Facebook Story Post via Mobile Publishing Flow

Facebook Stories allows Facebook users to share photos and videos to their "Story" -- which is visible to followers of the user's Facebook account -- and to specific users the Story's sender follows. Facebook Stories disappear after 24 hours.To Compose Facebook Story Post via Spr

social

Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories on Sprinklr Mobile App

Publish Facebook Stories

Knowledge Base Article

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Create a post on Facebook

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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

marketing

Insights

social

Service

Knowledge Base Article

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Add Support for Anthropic

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Setting Up WhatsApp Creative

The Creative Library is a centralized asset management system in CFM that enables teams to create, manage, and reuse WhatsApp message assets across survey distributions and automated workflows. It allows message content, structure, language, and metadata to be defined once and consistently reused ac

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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WhatsApp Distribution

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 ⁠Overview of On-Site Publishing (Advocacy)

Advocacy posts can be created with the help of the Site Admin Publisher. You can use the Publisher to publish different type of Advocacy content. Example: Display content: Link, Image, Video Type Post Suggest Type Post Announcement In this article, we will cover On-Site Publishing which allows admin

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Creation and Management

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Sprinklr Insights: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: These are preliminary release notes and m

marketing

Insights

social

Service

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Add a Viber Service Account

You can add a Viber Service account in Sprinklr to utilize its messaging features for sending business messages to your customers. Viber Service messaging supports both one-way and two-way communication.​With one-way messaging, you can send messages to your customers, but they cannot reply. With two

Service

Knowledge Base Article

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Getting Started

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Add Guest Users in Sprinklr

Adding Guest Users to Sprinklr allows adding non-licensed users to Sprinklr. A guest user can only derive value from Sprinklr reporting dashboards. The guest user in Sprinklr will not have Sprinklr access. Going forward, admins can schedule an email containing the exported report to the added guest

social

Knowledge Base Article

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Getting started

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Meta Pixels

In the world of digital advertising, the ability to measure the effectiveness of your advertising campaigns is critical to achieving success. One of the most popular tools for tracking ad performance on Facebook is the Meta Pixel. Additionally, Facebook offers the option to set up custom conversions

marketing

Knowledge Base Article

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Meta Pixel

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Upcoming Status for Agents

Agents are assigned cases when they are in available status defined in the work queues(called productive status). While working on cases, if agent intend to stop recieving new cases, they change their availability status to non-available status (called non productive status). This might result in fo

Service

Unified Routing

Assignment Engine

Knowledge Base Article

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Additional Use Cases

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Flutter - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

Service

Knowledge Base Article

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Flutter 14.0.0

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How to Apply Dynamic Image Templates in Ads Manager

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates (add link) give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for ed

marketing

Knowledge Base Article

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Manage Creative at Scale

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How to Quickly Rename Ad Entities in Ads Manager

You can rename your Ads easily with a click from the Ads Manager (add link). This will help you maintain the consistency and regularity of your ads.To Rename Ad Entities1. Click the New Tab icon . Under the Sprinklr Marketing tab, go to the Advertising tab and click Ads Manager within Analyze.2. On

marketing

Knowledge Base Article

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Ad Campaign Management

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Guided Workflows in Knowledge Base Articles

One of the features of Sprinklr is the ability to create step-by-step guided flows or troubleshooting guides that can be embedded within help content. This can make it easier for customers or agents to follow a series of instructions to resolve an issue or complete a task.​By using these interactive

Knowledge Base

Service

Smart Assist

Community

Knowledge Base Article

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Guided Workflows in Knowledge Base Articles

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Send Message Tool

The Send Message tool enables real-time communication across messaging channels, allowing timely updates, notifications, and responses to users on any platform.Configure Send Message ToolFollow these steps to configure the Send Message Tool in your AI Agent.1. Access the Send Message ToolNavigate to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Communication Tools

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Reporting for Sandbox

In Sprinklr Analytics, you can create a report for Sandbox using the Sandbox Attributes as metrics & dimensions. In addition, Sandbox reports can be constructed in the Reporting Home, which is designed to allow you to easily create and save custom reports for personal or shared use.&nb

experience:space

marketing

Sandbox Reporting

article:howto

+4

Knowledge Base Article

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Miscellaneous