Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.9K)

SH
Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Forums as a Listening Source

Insights

Knowledge Base Article

 • 

Web Sources

SH
Paid Rule Conditions & Actions

Automate workflows, save time and increase the efficiency of your campaigns using Sprinklr's Paid Rule Engine.​The Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring rules, you can increase efficiency by transforming manu

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

 • 

Paid Rule Properties

RS
Salesforce OAuth Integration Setup: Permission Requirements Update

Beginning in September 2025, Salesforce will implement a security change that limits the use of uninstalled connected apps during OAuth authentication. Consequently, if a user attempts to authorize a connected app that is not installed in their Salesforce organization, they will need to possess the

Knowledge Base Article

 • 

Setting Workflow Trigger Events

SH
Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

 • 

Compose LinkedIn Ads

SH
Bot Reply Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewIn Decision Trees, a bot reply node is used to automate responses from the chatbot to the user. It retrieves pre-defined responses and delivers them quickly. By understanding how to incorporate, modify delays, and bypass bot

Service

Knowledge Base Article

 • 

Nodes in a Dialogue Tree

RS
Reporting Dashboard Usage

The Reporting Dashboard Usage Report is a type of analytics report that tracks how users interact with reporting dashboards within a platform or application. It helps organizations understand who is using dashboards, how often, and in what ways, providing valuable insights into user engagement, adop

Service

Knowledge Base Article

 • 

Detailed Dashboards

SH
Define Granular Capacity Across Channels (Custom Channels)

The custom channel is a rather simple uniform routing capability that gives users the power to create channels custom to the client's requirements based on various filtering possibilities available to chunk the incoming calls/cases on.Business Use CasesBrands want their agent to have different capac

Service

Knowledge Base Article

 • 

Additional Use Cases

RS
Text Field

The Text Field Question allows survey creators to collect open-ended, detailed responses from participants. It's designed to capture personalized insights, specific suggestions, and nuanced feedback that structured questions might miss. Perfect for gathering context behind ratings, in-depth product

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

 • 

Survey Questions

RS
Providing a pre-filled ACW to the Agent

In the AI Pre-Filling feature, once an inbound or outbound call ends, the conversation transcript of that call is sent to the AI, which fills in the necessary data in the fields for the After Call Work (ACW). The agent’s manual intervention is only needed to review and submit the ACW. This feature e

Service

Knowledge Base Article

 • 

Providing a pre-filled ACW to the Agent

RS
Configuring Source Specific Settings for Voice Cases

The Source Specific Settings Screen in data connectors is where you configure the details about the data source you want to connect to. This screen allows you to define the source's type, parameters, and access details to ensure the data connector can interact with it correctly. The options that app

marketing

Insights

social

Service

Knowledge Base Article

 • 

Configuring Source Specific Settings for Voice Cases

SH
Forums as a Listening source

By adding Forums as a Listening Source, you can listen to and learn from forums data.​Sprinklr supports Forums as one of its various Listening Sources. Forums, or message boards, are online discussion sites where people can hold conversations in the form of posted messages. The Internet forums commu

Insights

Knowledge Base Article

 • 

Forums

SH
Hard Masking of PII Content

Hard masking of PII (Personally Identifiable Information) content refers to a technique used to protect sensitive personal data by partially or completely obscuring specific information within a message. PII includes data elements such as names, addresses, social security numbers, phone numbers, and

Service

Knowledge Base Article

 • 

PII Masking

RS
Confirmed Appointment Node

​The Confirmed Appointment Node, available under User Communication Elements, allows Guided Workflows to automatically confirm appointments with users. Customers receive a confirmation link through their preferred communication channel, and the appointment is confirmed only after the user clicks the

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Manage All Email Distributions

The Distribution Record Manager offers a centralized interface to create, manage, and monitor email distributions. It allows you to easily track key metrics, make edits, and analyze performance data, all in one place.Email distribution enables users to send customizable survey invitation emails to c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Email Distribution

SH
Copy Properties from Sub-Campaign Request to Sub-Campaign

Create a Sub-Campaign Autofill rule to automatically copy properties from the Sub-Campaign Request onto the Sub-Campaign. This way users do not have to manually update the properties of Sub-Campaigns and can automate this entire process by setting up the following rule. Once the rule is enabled, whe

marketing

Rule Engine

Autofill Rule

Knowledge Base Article

 • 

Sub-Campaign Rules

SH
Ads Exports Value Proposition

Use Cases Analyst​Save time and mitigate risks by quickly and easily generating creative PDFs for review and approval from the Creative Library.Avoid manual workflows for compiling creative previews by leveraging the creative preview exports. Generate previews as per the desired file format and shar

marketing

Knowledge Base Article

 • 

Overview

RS
Cookie Consent and Analytics Tokens in Live Chat

Live Chat supports cookie consent–based behavior to help organizations honor user choices during website or app interactions. When this feature is enabled, the website passes the user’s consent to Live Chat via the embed code during initialization. Sprinklr then manages analytics based on the ANALYT

Service

Knowledge Base Article

 • 

Cookie Consent and Analytics Tokens

RS
Logging In to the Sprinklr Mobile Application

This article explains how to download the Sprinklr Mobile App and log in for the first time from your mobile device. It is intended for users across marketing, customer care, research, analytics, and leadership roles who access Sprinklr on the go.Downloading the Sprinklr Application For Android User

marketing

Insights

social

Service

Knowledge Base Article

 • 

Sprinklr Mobile Application

SH
Historical backfills for your Topics

Make informed decisions with historical context & dig deeper to surface accurate insights.Data-driven research provides an accurate analysis & drives business decisions with actionable insights. If any message, post, or article is being analyzed in isolation it misses the associated context

Insights

Knowledge Base Article

 • 

Topic Management

RS
Troubleshooting Checklist Evaluation Failures in Sprinklr Ads Campaigns

Sprinklr's Ads Campaign QA Checklists are customizable checklists that allows you to define and evaluate critical fields— such as objective, budget, optimization goal, timelines, and ad type — for all campaigns. These checklists help enforce brand governance. However, sometimes the evaluation proces

marketing

ADS_CHECKLIST_POPULAR

Knowledge Base Article

 • 

Advanced Use Cases