Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.7K)

SH
Volumetric Alerts for Product Insights

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alerts Produc

Insights

Volumetric Alerts for Product Insights

Knowledge Base Article

 • 

Alerts

SH
Volumetric Alert capabilities within Listening

An effective early warning system triggering alerts when a pre-defined specific threshold criterion is met ​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same: Listening Insights alertsProduct

Listening Alerts

Insights

Listening volumetric alerts

Volumetric Alerts

+1

Knowledge Base Article

 • 

Listening Volumetric Alerts

RS
Overview of Data Extracts

Data Extracts are structured datasets that provide raw, event‑level information from different parts of the platform, such as voice interactions, IVR journeys, callbacks, queues, case journeys, macro applications, agent activity and many more. They provide granular, raw event‑level data and metrics

Knowledge Base Article

 • 

Overview

SH
Boost Organic X Posts

Boost your organic posts and amplify their performance to ensure maximum engagement. Sprinklr allows you to boost the organic content you post using your Ad account. Boosting a post lets you amplify the top-performing organic posts using a simple, intuitive workflow and reach out to the targeted aud

marketing

Knowledge Base Article

 • 

Boost Organic Twitter Posts

SH
Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Insights

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

Knowledge Base Article

 • 

FAQs

RS
Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Notifications and Email Templates

SH
FAQs on Similar Cases

Below are some frequently asked questions regarding similar cases:​What are the languages in which Similar Cases work?Currently, the Similar Cases capability is available in the English language only.​Can Similar Cases be enabled for a few users?Yes, Similar Cases can be enabled for some selected us

Service

Knowledge Base Article

 • 

Similar Cases

RS
Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

SH
Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

marketing

Knowledge Base Article

 • 

Ads Creative Library: FAQs

RS
Copilot for Unified Reporting Dashboards

OverviewSprinklr Copilot for Unified Reporting dashboards transforms how teams interpret performance by unifying insights across Social, Listening, and Paid data sources. Instead of analyzing each channel in isolation, Copilot for Unified Reporting Dashboards connects signals across modules to surfa

Knowledge Base Article

 • 

Copilot for Unified Reporting Dashboards

SH
Utility Nodes in Journey Facilitator

This article covers some basic utility actions in Journey Facilitator like tge Go to Node, Delay Node and more​Go To NodeYou can connect two nodes using this node. Select Go To Node and then choose the node to redirect the conversation to.​Note that:​Go to Node cannot be connected to its immediate n

Service

Journey Facilitator

Build Customer Journey

Knowledge Base Article

 • 

Journey Builder

RS
Generate Thumbnails for Videos Using AI

Sprinklr is introducing AI+ Thumbnails, an AI-powered feature that automatically selects the most relevant and visually appealing frames from your videos, highlighting key moments that best represent your content. This update offers you an AI-powered alternative to traditional thumbnails, while also

26.1

Publishing - SES

social

Sprinklr Social

+3

Knowledge Base Article

 • 

Sprinklr AI+

RS
Create a Listening dashboard to listen, engage, and respond to conversations

Learn how to create a Custom Listening Dashboard to tune in to specific conversations — according to your particular needs and requirements.Listening Dashboards enable you to analyze topic queries via widgets within Standard and Custom dashboards. You can visualize data in the form of charts and gra

Create Listening Dashboard

Insights

Custom Listening Dashboard

Listening Insights

+1

Knowledge Base Article

 • 

Listening Dashboards

SH
Agent FCR

FCR stands for First Contact Resolution. It measures the percentage (or number) of customer cases that have been resolved/closed in the first contact with the brand in a given time range. This metric can be measured for both Voice and digital Channels. FCR is a crucial measure of call center efficie

Service

Knowledge Base Article

 • 

Voice Use Cases

RS
Custom Entities An Introduction

OverviewCustom entities serve as comprehensive database solutions, accessible in any configured application across the Sprinklr platform. They differ significantly from custom fields and variables used within dialogue trees.Custom fields are restricted to message, case, or profile levels, whereas cu

Service

Knowledge Base Article

 • 

Entity Studio

SH
How to Organize Ads Dashboards with Folders

You can manage your respective dashboards in a more organized way using folders. The folder makes it easy to view and manage all the dashboards that are created by you or shared with you in one place. You can create new folders to keep your dashboard organized.Tip Using folder ca

marketing

Knowledge Base Article

 • 

Dashboard

RS
LINE Segmented Ads Reporting

Breakdown Reports allow you to view the breakdown of a particular metric by its category for a specified date range. In this article, we will take you through the different breakdowns available in Ads Reporting for LINE. All Channel Trend Breakdown OptionsBreakdown DimensionDescriptionDateBreak down

Knowledge Base Article

 • 

Reporting & Analytics

RS
Setting up a Zendesk Event Based Workflow

Zendesk offers an event-based workflow feature that empowers you to establish automated processes triggered by specific ticket events within the platform. Utilizing these event conditions, CFM surveys can be automatically dispatched to customers to gather post-support feedback, thereby ensuring prom

Knowledge Base Article

 • 

Setting Workflow Trigger Events

RS
API Tool in AI Agent

API Tools enable an AI Agent to interact with external systems by sending input data and receiving structured responses. This allows the AI Agent to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.To use an API Tool effectively, you mus

26.1

Sprinklr Service

New Article

Knowledge Base Article

 • 

Integration Tools

SH
Welcome Message

When a customer starts a conversation you can choose to display a welcome message. This welcome message can be in the form of text or one of the many rich text asset templates supported by Sprinklr's Live Chat.Set a default welcome messageIn the LiveChat builder's "Conversation Screen

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

 • 

Welcome Messages