Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Smart Scheduling

Smart Scheduling intelligently picks out the best time to publish based on the time of the day and selected account. In this article, we will cover what smart scheduling is and how you can leverage it while publishing from Sprinklr.​​What is Smart Scheduling?Smart Scheduling decides what t

Publishing - SES

social

Social - SES

Knowledge Base Article

 • 

Leverage AI in publishing

SH
What is ATA Calibration?

As an admin, you want to make sure that your Quality Managers are aligned with the organization's standards on how to evaluate the agents. This means that an ATA calibration is required between an Admin and Quality Manager to ensure that the criteria on which the Quality Manager is evaluating the ag

Service

Knowledge Base Article

 • 

Audit the Auditor (ATA) Calibration

SH
Sub-Campaigns in the Editorial Calendar

Sub-Campaigns are available for you to visualize and engage with in the Editorial calendar. You can create Sub-Campaigns from the Editorial Calendar. You can also view all the Sub-Campaigns that have been created. Additionally, update the properties of Sub-Campaigns as required.To navigate to the Ed

Editorial Calendar

marketing

Sub-Campaigns

Knowledge Base Article

 • 

Content Creation

SH
How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

 • 

Common Use Cases

SH
Sprinklr Social: 18.5 Capabilities and Enhancements

With Sprinklr Social’s 18.5 release updates, you can enhance community management, governance and team productivity. Leverage new channel integrations, privacy configurations, multilingual support for macros and screener forms for new user data gathering.

Sprinklr Social Release Notes

18.5 Release

18.5 Sprinklr Social Release Notes

Knowledge Base Article

 • 

v18.5 Spring Release (May)

RS
Redeem Rewards in the Platform

This guide helps you, as an end user, understand how to redeem rewards using the Reward Engine on the Advocacy platform. It also explains how to earn tokens, track your redemption history, and use additional features on the Reward Engine page. Learn how to Access the Rewards Section Log in to the Ad

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Redeem Rewards on the Platform

RS
PII Masking and Data Protection

The Personally Identifiable Information (PII) Masking in Sprinklr refers to the process of identifying and securing sensitive personal information with the platform to ensure compliance with data privacy regulations (like GDPR, CCPA) and protect user data from unauthorized access.​It involves hiding

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Masking Templates

RS
Sprinklr Service: Patch Changes (18.11.2)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

18.11.2 Patch (Feb 2-7, '24)

RS
Manage Presentations

The Presentation Manager allows you to perform various actions ranging from creating new presentations to sorting, filtering and tagging existing presentations. On the Presentations Manager window, you will be able to do the following:Rename a PresentationView and Edit Presentation DetailsClone a Pr

experience:space

Display - SES

release:N-A

social

+16

Knowledge Base Article

 • 

Presentations

RS
Admin View: Overview and Game Management

Use the Admin View to monitor all games by status, access game details, and manage drafts and completed games.Access the Admin ViewOpen the Gamification module.Select Gamification from the left navigation panel.The Admin View opens and displays all games organized by status.Game CategoriesThe Admin

Knowledge Base Article

 • 

Overview

RS
Configuring a Unified Data Connector

Data connectors in Sprinklr streamline the integration of external data sources with its platform, facilitating seamless data flow and enhancing operational efficiency. This guide provides comprehensive instructions on configuring a Data Connector.Note: To learn more about getting this capability en

marketing

Insights

social

Service

Knowledge Base Article

 • 

Configuring a Unified Data Connector

SH
Guided Workflows

IntroductionA Guided Workflow is a business process automation tool that collects inputs and performs actions as per the pre-defined business flow. It can be used by customer care agents to assist customers in a streamlined manner while reducing resolution time. It can also be deployed in an externa

Service

Knowledge Base Article

 • 

Webform

RS
Integrating Sprinklr Advocacy with Microsoft Apps

The Sprinklr - Advocacy app allows employees to discover, share, and engage with company-approved content directly within Microsoft Teams, Outlook, and M365. By integrating Advocacy into these platforms, organizations can streamline content engagement while keeping employees within their primary wor

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Integrations

RS
Digital Assistant for the Advocacy Platform

OverviewThis article explains how administrators can enable and configure the Digital Assistant in the advocacy platform. The Digital Assistant (also known as AI Assistant) helps users quickly find answers to common questions without needing to wait for human support. This feature is designed for ad

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

 • 

Sprinklr AI+ in Advocacy

SH
Send & Schedule Message Node in Journey Facilitator

Send Message is the Action element that you use to communicate with the customers, who are in the journey flow, via email, sms, Viber, Whatsapp, or Twitter. It is highly recommended that you have all the assets that you are going to use as messages in the marketing automation before you start buildi

experience:space

Automate Marketing Campaigns

article:howto

Automated Marketing Journey

+6

Knowledge Base Article

 • 

Journey Builder

SH
Macros for Ratings and Reviews

Macros can be created to apply multiple properties and actions to Reviews from the Monitoring Dashboards with a single click. Macros can be used to take a moderation action on a Review, tag the Review with specific properties that can be used in Commerce Reporting, and to move the Review to a differ

social

Knowledge Base Article

 • 

Asset classes with macros

RS
Add a WeChat Proxy Account

Using a WeChat Proxy account can connect and manage a single account on multiple third-party tools. You are required to set up a third-party server between Sprinklr and Wechat, which connects to WeChat directly and to Sprinklr via Oauth. This third-party will help you in connecting a singl

social

Service

Knowledge Base Article

 • 

Add Account

SH
What is Supervisor Console ?

Supervisor Console is a comprehensive digital headquarter that enables supervisors and managers to efficiently monitor and manage the activities of their agents, queues and campaigns in a service center environment. It is a one-stop solution for all the tasks and activities for the Supervisor across

Service

Knowledge Base Article

 • 

Introduction to Supervisor Console

RS
Unified Widget Warning System

In an effort to improve your experience and simplify the interface, all widget-level warnings/alerts have been consolidated into a single warning icon per widget. With a unified warning icon, you can easily access all relevant alerts and warnings for a specific widget, without feeling overwhelmed by

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

Advanced Features

RS
Migration, Rules, Validations, and Best Practices

If you are already using the legacy screener, you can migrate to Progressive Screener (V2) at any time.Migration StepsTo migrate to Progressive Screener (V2):Enable the Screener (V2) toggle.Review your existing screener configuration.Resolve any validation errors displayed in the setup.Publish your

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

 • 

Screener V2