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URL Shortener in Distributed

The URL Shortener is a tool that reduces the length of your URLs, making them more manageable and aesthetically pleasing. This feature is useful particularly for social media posts where character limits are a concern. When using the URL Shortener in the Publisher, your links will be automatically s

social

Social - SES

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Upgraded Smart+ Creatives

Upgraded Smart+ Creatives allow you to add up to 50 creatives (assets) per ad. You can upload a mix of images, videos, text, and Call-to-Actions (CTAs).TikTok automatically mixes and matches these assets in real-time to show the best-performing combination to each user.​​Creative Combination: You ar

26.1

marketing

New Article

Updated Article

+2

Knowledge Base Article

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Publish TikTok Ads

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Case Description Using Guided Workflows

This article outlines the steps to display a case description it within Guided Workflows for better agent visibility.​Steps to Add Case Description Within Guided WorkflowsClick the New Tab icon. Under the Sprinklr Service tab, select Guided Workflows within Resolve. You can either create a new Guide

Service

Knowledge Base Article

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Creating a Guided Workflow

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Filter the Reporting Dashboard in Sprinklr Mobile App

In the Reporting Dashboard in the Sprinklr Mobile App, using filters can help you zero in on the information that you need to see by allowing you to select specific criteria that content meets in order to be displayed. For example, you can filter the Dashboard by Account Group, and see only data ass

Service

Knowledge Base Article

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Filter the Reporting Dashboard

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Sprinklr Marketing (Ads) permissions

Learn about permissions associated with different modules of Sprinklr Marketing (Ads) and ensure the smooth operation of your dashboards.Ad Manager​Permission CategoryPermission TypePermissionDescriptionPaidAd ManagerView Allows users to view and access the Ads Manager.PaidAd ManagerEditAllows users

Insights

Knowledge Base Article

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Platform Modules

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Boost LinkedIn Event Posts from Sprinklr

LinkedIn events and posts created on the native platform sync automatically with Sprinklr, allowing you to boost them directly from Sprinklr. This article explains how to boost event posts created natively on your company page using the Sprinklr Editorial Calendar.​To Create Event and Post Natively

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Create and Use LinkedIn Lead Forms

LinkedIn Lead Forms allow you to collect leads from your LinkedIn ads and come pre-filled with LinkedIn profile data on potential leads. You can create lead forms for LinkedIn directly within Sprinklr and also download complete and accurate leads. This will allow you to seamlessly and efficiently re

marketing

Knowledge Base Article

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LinkedIn Advanced Capabilities

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How to Setup DCO in Sprinklr

Dynamic Creative Optimization (DCO) utilizes creative optimization capabilities (Dynamic Creative) from Meta, Google, and TikTok to automatically test various ad creative variations and present the most effective combinations to your audience. In Sprinklr, you can automate DCO using personalized fee

marketing

Knowledge Base Article

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Setting Up Sprinklr DCO

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Boost Organic Posts in Distributed

What is boosting? Boosting is the paid promotion of a post on social media to increase its visibility and reach allowing it to be seen by a wider audience beyond your followers. Sprinklr provides you with the capability to allow distributed users to boost organic content using their Ad accounts

Distributed User

social

Boost Posts in Distributed

Social - SES

+2

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Setting up a Case Update Rule triggered SMS Distribution

Setting up a Case Update Rule–triggered SMS distribution refers to configuring an automated communication workflow in the CFM platform that sends an SMS notification for case updates.Business Use CasesPost-Care Feedback Automation: Rule-based integration enables the automatic deployment of surveys t

Knowledge Base Article

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SMS Distribution

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Twitter Post Insights

You can leverage Twitter insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed and how

Service

Knowledge Base Article

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Twitter Post Insights

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How to Prepare a Template .zip File for a Dynamic Video Template

Learn about all the requirements you need to meet to upload the zip file for the dynamic video template.Sprinklr has opened several new possibilities related to video content for businesses with the Dynamic Video Template. Users can easily edit and create videos in bulk on the template they upload t

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Integration Types Supported for MS Teams

Sprinklr Advocacy admins can use the capability of amplification to increase the reach and visibility of brand content by leveraging Advocacy integration capabilities with the most popular workplace collaboration MS Teams. Supported IntegrationsEmbed Based Content Feeds  Broadcast  ImportanceBrands

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Integrations

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Sprinklr Insights: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Note: These are preliminary release notes and m

marketing

Insights

social

Service

Knowledge Base Article

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19.8 Release (Aug 23 - Sept 1, '24)

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Create a Message using Advanced Publisher

Within the Sprinklr platform, you can access the Advanced publisher to create a Message. You can create, plan and publish content on different social and non-social channels using Advanced Publisher.To create a message from the Advanced Publisher​:Here’s how you can access the Advanced Publisher.Ove

Advanced Publisher

Create Message

marketing

Knowledge Base Article

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Content Creation

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Create a Rule

The Sprinklr Rule Engine is a powerful tool that can execute complex actions automatically, creating efficiency in your workflow and saving time by eliminating the need for manual actions to be taken, seamlessly automating processes at scale.​The Rule Engine's wide array of conditions and actio

experience:space

marketing

Insights

article:howto

+6

Knowledge Base Article

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Introduction to Rule engine

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Styling Survey: Styling in Default Mode

Survey Styling offers the ability to customize the visual design of your surveys by adjusting elements like backgrounds, fonts, buttons, and more. This level of customization helps align the survey with your brand identity while enhancing the overall respondent experience. The result is a more engag

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Styling

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Setup Manual Audit Checklists/Evaluation Forms

Create audit checklists in Sprinklr to perform an audit of proactive content published through the platform. This can be done to ensure that all the criteria in the checklist are considered while performing the audit. You can also generate reports based on the audit results and monitor the performan

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Audit Checklist Builder

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LinkedIn Company Page Insights

You can leverage LinkedIn insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engag

social

Knowledge Base Article

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Report on LinkedIn activities

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Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

Insights

Topic Query

Advance Query

Knowledge Base Article

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FAQs and Advanced Use-cases