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What Can Cause Facebook Ad Accounts to Deactivate?

Sprinklr uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, reconnect your social account to Sprinklr. Doing this generates a new token. Each social network has policies and security algorithms to keep its u

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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How to Import & Export Ads Custom Metrics

To Import/Export Custom MetricsClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.On the Ads Reporting Home, click the Options icon  in the top-right corner and select Custom Metrics.In the top-right corner of the Custom Metrics window, click 

marketing

Knowledge Base Article

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Import/Export Custom Metrics

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Test Masking Template

The Create Masking Template window has a Test Masking Template icon to test the masking inputs that you provide. Using this screen, you can test the masking details by filling in the mandatory fields, like Approach and Masking character, in the Masking Details screen​ on the left-hand side panel. Ba

Service

Knowledge Base Article

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Masking Templates

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How to Manage Scheduled Exports in Ads Reporting

Manage Scheduled ExportsTo Edit a Scheduled ExportTo share Scheduled ExportsTo disable the Export Cover pageOptions available for Scheduled Exports:-On the Scheduled Exports window, hover over the desired scheduled export Options icon.​​Edit: Click Edit to open the Schedule Export window where you c

marketing

Knowledge Base Article

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Create & Manage

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Actions in Macro Management

Overview Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows. Within Macro Management, you are able to quickly filter based on macro type and search for macros to find

experience:space

cloud:core

marketing

Insights

+6

Knowledge Base Article

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Macros

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Submit Agent Preferences

The Agent Preference feature allows agents to submit their preferred shifts before Schedule Scenarios are created. These preferences are taken into account during the scheduling process.Standard Agent Preferences: You can specify which Shift they prefer and when it should start, within a defined dat

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Manage Schedule

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Standard MM&A dashboards

Sprinklr has introduced new and upgraded dashboard templates in MM&A, designed to monitor and track key PR KPIs for brands, competitors, industry & executives. These dashboards are built with new enhanced widgets/visualizations to uncover actionable insights easily. Standard templates drasti

Insights

Knowledge Base Article

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MM&A Dashboards

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Publishing FAQs

What should I do if Quick Publisher opens instead of the Advanced Publisher?Check that you have the right permissions to open the Advanced Publisher, if the problem persists contact your sprinklr liaison.All the Tabs are not visible in the Advanced Publisher. What should I do?Ensure that you have sa

marketing

publishing

FAQs

Knowledge Base Article

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Troubleshooting & FAQs

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Standard Social Listening Dashboards

Overview You can do a fast and easy review of analytics via pre-built standard dashboards that have a number of pre-built widgets. Sprinklr can generate an Overview Dashboard and an Insights Dashboard in the left pane which correspond to configured Topics and Topic Groups. Through Listening yo

Insights

Standard Listening Dashboard

Insights Dashboard

Listening Insights

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Knowledge Base Article

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Listening Dashboards

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Troubleshooting and FAQs

Here are some frequently asked questions (FAQs) related to appointment booking:What if more than 1 customer books one available slot?While configuring the slots, you can define the frequency for a particular time slot. As the slots keep getting booked, we ensure that the slot availability is updated

Service

Knowledge Base Article

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Troubleshooting

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New Disclose Video Content Options in TikTok

Overview To promote transparency and build trust between TikTok users and advertisers, creators now have the option to disclose when content shared via Stories or Posts is branded. This setting can be enabled when promoting a brand, product, or service. Starting August 22, 2025, specific parameters

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Leverage custom fonts to brand the surveys

The Custom Font Support feature in Survey Builder allows organizations to apply their brand‑approved font families directly within surveys. By uploading fonts into the Asset Manager, teams can make them instantly available across all font selection menus. This enhancement strengthens brand consisten

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Survey Styling

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Instagram as a Listening source

Instagram is one of the most popular social media channels with a large user base of over 1 billion monthly active users and high engagement rates, making it a valuable platform for reaching and interacting with potential customers. Brands can use Instagram to showcase their products, tell their bra

Insights

Knowledge Base Article

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Instagram

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Visualizing and Managing Dependencies in Timeline View

OverviewTimeline view allows you to visualize Dependencies through Task Bars and arrows. In Timeline view you can also enable Critical Paths. A Critical Path highlights Tasks which are dependent on each other in a way that delays to one Task can automatically delay or Tasks in that Path. Thus, Crit

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC_2

Knowledge Base Article

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Dependencies

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Sprinklr Service: Patch Changes (19.2.1)

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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19.2.1 Patch (Mar 16-24, '24)

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Sprinklr Presentations Overview

Within Sprinklr, you can easily create stunning, dynamic presentations with your own Sprinklr data and keep that data updated automatically, in real-time. Presentations feature helps you to consolidate reports across departments and make sure that the data reported on is relevant and

experience:space

Display - SES

cloud:core

article:howto

+5

Knowledge Base Article

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Presentations

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List of ML Engines Supported in the CMA

The ML Engines in the Creative Management App (CMA) are designed to enhance your creative content strategy by seamlessly integrating AI capabilities. Whether it's ensuring brand visibility through logos, text, or strategic placement in keyframes of video content, these ML engines are equipped t

marketing

Knowledge Base Article

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Overview

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Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

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Facebook

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Admin Setup and Game Management

Navigate to the Gamification Admin DashboardUse the Admin Dashboard to create, configure, and manage games.Open the Gamification module.In the left navigation panel, locate and select the Gamification icon.Review the Admin Dashboard to view existing games, configuration settings, and management opti

Knowledge Base Article

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Overview

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Add Users and User Groups to a Queue

Overview You add users and user groups to a suggestion queue to allow them to perform actions based on the provided queue privileges. A suggestion queue admin can add users or user groups in provisioned user or a view permission. Once users are added in the suggestion queue, and

video:no

cloud:core

Insights

release:N-A

+9

Knowledge Base Article

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User Management