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Create a Task Macro

Macros are used to execute multiple actions on an entity with a single click. You can apply task macros to tasks to take multiple actions the same way you can with other entity types. Macros allow you to create efficient task workflows, taking multiple actions on a task at once. While creating Task

experience:space

Insights

release:N-A

social

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Macros

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Customizing Warning Messages

Administrators can customize the warning message displayed above the reply box by utilizing the "Append Warning Message" action within Autofill rules. This functionality allows them to tailor the message according to their organization's unique communication requirements or policies.B

Service

Knowledge Base Article

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Publishing Functionalities

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How to Create Custom Audiences

Creating a Custom Audience allows you to directly import or manually enter Audience member details or to configure an Audience based on past actions through one of your brand's social channels. For example, a list of users who have viewed your Facebook videos.To Create a Paid Custom Audience1. Click

marketing

Knowledge Base Article

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Create Custom Audience

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Explore Lens

The Explore Lens functionality enables users to save, organize, and reuse tailored drill-down settings within CFM Custom Dashboards. This feature assists analysts in swiftly accessing saved exploration views for CFM Analytics metrics, facilitating deeper insights without the need to recreate configu

Insights

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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Inbound Agent Persona Overview

Inbound Agent Persona provides enhanced usability of the Sprinklr platform with all the items required for an agent during their conversation with the customers, as well as it helps agents to monitor their performance and increase productivity using persona features which specifically are targeted t

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Overview of Simplified Inbound Agent Experience

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How to Migrate Old Dynamic Video Templates

Overview  ​Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. We’re excited to announce a significant upgrade to our After Effects-based video templates. To enhance efficiency and speed, we are transitioning to a new renderer

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Service

Knowledge Base Article

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Nailed Up Connection

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Boost LinkedIn Event Posts from Sprinklr

LinkedIn events and posts created on the native platform sync automatically with Sprinklr, allowing you to boost them directly from Sprinklr. This article explains how to boost event posts created natively on your company page using the Sprinklr Editorial Calendar.​To Create Event and Post Natively

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Requests Third Pane

When you open a Request in the details pane, you can access in-depth information about the request. The details view includes the overview of the request along with the entities it is currently associated with. You can also view and update the status of the tasks associated with the request. Apart f

marketing

Third Pane

Requests

Knowledge Base Article

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Requests Third Pane

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Video Call Quality Management

OverviewThe feature introduces enhanced value to video calls between agents and customers by extracting valuable insights. When engaged in video calls, a transcript gets generated. This transcript is then analyzed by an AI model, yielding valuable insights that can be utilized by agents. Video calls

Sprinklr Live Chat

Service

Knowledge Base Article

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Additional Features

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Message Node

OverviewThe Message node is used to automate chatbot responses to users by retrieving and delivering pre-defined messages. It enables quick, consistent replies, helping streamline conversations and improve response time.Steps to Add a Message NodeOn the Journey Builder window, click the Plus icon an

Sprinklr Service

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Updated Article

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Knowledge Base Article

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Journey Builder

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WhatsApp Voice Notes Transcription

Sprinklr supports WhatsApp Voice Note Transcription, allowing voice notes to be automatically converted into text transcripts within the Care Console. This feature helps agents quickly understand customer messages without needing to listen to voice notes. You can enable voice note transcription at t

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WhatsApp Voice Notes Transcription

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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

marketing

Insights

article:howto

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Knowledge Base Article

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Privacy Guides

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Denied Topics Guardrail

The Denied Topics Guardrail allows you to restrict the use of specific topics within the system. When you configure this guardrail, the platform actively monitors user interactions for any reference to the denied topics and blocks them from being processed.You can define a list of topics that are no

Sprinklr AI+

Sprinklr Service

marketing

Insights

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Knowledge Base Article

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Types of Guardrails

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Instagram Data Sync Frequency

Instagram posts are updated regularly from the published date to a certain time period, the frequency at which the posts and accounts are updated is mentioned as data sync frequencyData Sync FrequencyMetricsSync FrequencyTime periodsAccount LevelOnce a dayData would be available as long as the Insta

social

Knowledge Base Article

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Reporting Glossary

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Sprinklr Copilot for Social Capabilities in Reporting Dashboards

OverviewSprinklr Copilot for Social on the Reporting screen helps you analyze performance, summarize dashboards, and get platform assistance — all through natural language. It supports two core capabilities: Reporting (insight generation) and Sprinklr Assist (product guidance). Simply ask a question

Publishing - SES

social

Sprinklr Social

New Article

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Social Copilot

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Industry & Competitor Average Benchmarks

Accurate Performance Insights with Benchmarking Tools OverviewToday's social media users are all about getting quick and long lasting impressions which pose challenges for businesses. With short attention spans and a need for quick responses, promoting brands becomes tougher. Every detail in po

Insights

Knowledge Base Article

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Advanced Concepts

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How to Configure One Click Ad Buys

An admin has the option to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators use the pre-configured values and maintain consistency.Use of this feature requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Spr

marketing

Knowledge Base Article

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Configure

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Create Shift Trade Requests

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

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Create Shift Trade Requests

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Add a SangdamTalk Account via Infobip

Sprinklr provides an enhanced KakaoTalk integration through Infobip, supporting both SangdamTalk (KakaoTalk’s two‑way conversational channel) and the Brand Messages API (for marketing campaigns). This unified setup enables brands to manage customer conversations and execute marketing initiatives sea

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KakaoTalk Account Addition