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How to Create Custom Audiences

Creating a Custom Audience allows you to directly import or manually enter Audience member details or to configure an Audience based on past actions through one of your brand's social channels. For example, a list of users who have viewed your Facebook videos.To Create a Paid Custom Audience1. Click

marketing

Knowledge Base Article

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Create Custom Audience

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Audit Checklist Permissions

Following are the permissions and corresponding descriptions relevant to the audit checklist.Audit Checklist ReponsesPermissionDescriptionWhen QM is not enabledViewAllows users to view audit in the virality and case third pane.EditAllows users to edit the completed audit done by the logged-in user.D

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Audit Checklist Builder

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Explore Lens

The Explore Lens functionality enables users to save, organize, and reuse tailored drill-down settings within CFM Custom Dashboards. This feature assists analysts in swiftly accessing saved exploration views for CFM Analytics metrics, facilitating deeper insights without the need to recreate configu

Insights

Knowledge Base Article

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Building Custom Dashboards Using CFM (Surveys) Data

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Inbound Agent Persona Overview

Inbound Agent Persona provides enhanced usability of the Sprinklr platform with all the items required for an agent during their conversation with the customers, as well as it helps agents to monitor their performance and increase productivity using persona features which specifically are targeted t

Service

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Overview of Simplified Inbound Agent Experience

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Building a Static Flow

Before You BeginEnsure you have an understanding of WhatsApp Flows and the various elements required for their compositionConversational AI Persona Application setupEnabling Flows for Associated Partner Environment and Numbera) Identifying Partner ID:Login: Access your Sprinklr environment using the

Service

Knowledge Base Article

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WhatsApp Flows

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Bulk Import Assets

Bulk upload enables you to import up to 1,000 assets in a single action, streamlining the process of building your content library. Assets can be added via a .zip file or through direct URLs, offering greater flexibility in how you manage your uploads. This functionality now supports Post assets acr

DAM - SES

social

Bulk import assets

Assets Bulk Import

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Knowledge Base Article

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Manage assets

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Slider

The Slider Question is an interactive and visually engaging survey question type that lets you collect quantitative feedback by allowing respondents to select a value from a predefined range using a slider. It’s ideal for measuring things like satisfaction, likelihood, or intensity in a clear and in

Sprinklr Insights

26.1

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Survey Questions

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Ads Settings Roles & Permissions

Ads Roles and Permissions with respect to Ads Settings play a critical role in managing access and responsibilities within digital platforms. This article will explain in detail the permissions for Ads Settings, outlining the specific privileges and controls available to users tasked with managing a

marketing

Roles and Permissions

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Ads Settings

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Conditions applicable with Auto import rules

In this article we will cover the descriptions for various conditions in Auto import rules.Auto Import Rule Conditions — DescriptionsTermsDescriptionThe Channel Properties of the MessageAccountRefers to the specific social network account the message is coming in to. This condition could be an accou

auto import

module:rule-engine

social

Rule Engine

Knowledge Base Article

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Auto import rules

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Bulk Import Time Off Request and Balance

You can import Time Off requests and balances in bulk using spreadsheets. Using this functionality, you can import Full-day or Partial-day Time Off requests. This feature eliminates the need to update each agent’s Time Off balance manually and makes it easy to sync data from external leave managemen

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Time Off Management

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Generating Dynamic Links

Dynamic Links facilitate the movement of data from your systems to Sprinklr through query strings. This data personalizes surveys and offers context for reporting purposes. You have the ability to create custom fields of different types that send information through dynamic URLs, enabling survey per

Insights

Knowledge Base Article

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Personalised Links

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File Upload

The file upload question type enables you to gather files directly within surveys. You can seamlessly collect multimedia or document-based responses along with other question types by incorporating file upload capabilities into a survey.Business Use CasesPost-Claim Submission/Resolution Surveys: Thi

Sprinklr Insights

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Insights

New Article

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Knowledge Base Article

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Survey Questions

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How to Migrate Old Dynamic Video Templates

Overview  ​Video templates have become one of the most vital marketing tools today, saving time and helping create attractive video ads. We’re excited to announce a significant upgrade to our After Effects-based video templates. To enhance efficiency and speed, we are transitioning to a new renderer

marketing

Knowledge Base Article

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Video Templates - Part 1 (How to create a video template)

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Nailed Up Connection on VoIP

When an agent is presented with an incoming call from the backend, the agent's browser initiates a webRTC handshake with the voice provider, such as Ozonetel or Signalwire, to establish the call connection. This handshake process is typically rapid, typically taking no more than 1-2 seconds under op

Service

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Nailed Up Connection

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Boost LinkedIn Event Posts from Sprinklr

LinkedIn events and posts created on the native platform sync automatically with Sprinklr, allowing you to boost them directly from Sprinklr. This article explains how to boost event posts created natively on your company page using the Sprinklr Editorial Calendar.​To Create Event and Post Natively

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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How to Configure One Click Ad Buys

An admin has the option to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators use the pre-configured values and maintain consistency.Use of this feature requires that Sprinklr Marketing (Ads) be enabled in your environment. To learn more about Spr

marketing

Knowledge Base Article

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Configure

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Create Shift Trade Requests

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

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Knowledge Base Article

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Create Shift Trade Requests

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Add a SangdamTalk Account via Infobip

Sprinklr provides an enhanced KakaoTalk integration through Infobip, supporting both SangdamTalk (KakaoTalk’s two‑way conversational channel) and the Brand Messages API (for marketing campaigns). This unified setup enables brands to manage customer conversations and execute marketing initiatives sea

26.1

Sprinklr Service

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Knowledge Base Article

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KakaoTalk Account Addition

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Group content in a Production Dashboard

In this article, you will learn how you can use the group-by feature to get a group-wise nested view of the dashboard.Group-By in the List ViewFrom the Dashboard Bar of the Production Dashboards window, click the Group By icon. On the Group By pop-up window, select the desired dimension from the dro

marketing

Manage Production Dashboards

Production Dashboard

Group By

Knowledge Base Article

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Production Dashboard Actions

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About Flash Sale Bidding

​Businesses that engage in social media advertising often find themselves navigating through annual sales events during peak seasons. These high-stakes periods are marked by distinctive characteristics:Intense Competition: The landscape becomes fiercely competitive, with numerous advertisers vying f

marketing

Knowledge Base Article

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Setting Up Smart Bidding