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Customer-Facing Guided Workflows Widget in Live Chat

OverviewBy embedding customer-facing Guided Workflows within live chat, customers gain the ability to execute predefined processes directly. These processes can range from tasks like submitting a support ticket, checking the status of a refund or repair, troubleshooting device issues, onboarding pro

Service

Knowledge Base Article

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Guided Workflows on Live Chat

RS
Managing Undelivered Emails in Sprinklr

Managing outbound email delivery can be challenging, especially when messages fail to reach recipients without providing agents with clear visibility into the reasons. Sprinklr provides a robust mechanism to detect, capture, and manage undelivered emails (bounced messages) sent through Amazon Simple

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Automated Detection, Tagging, and Handling of Undelivered Emails

RS
Upgrade Live Chat SDK on Flutter

Upgrade to the latest version of the Live Chat SDK to take advantage of new features, enhancements, and performance improvements that enhance your app's user experience. For a complete list of changes in this release, see the release notes.Current ReleaseLive Chat SDK Current Release: 15.1.0Upg

Service

Knowledge Base Article

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Flutter

RS
Configure CRON Scheduling in Sprinklr

Cron‑based scheduling enables flexible, time‑based execution for importing data from external APIs, allowing precise control over when data synchronization runs. Earlier, the Source Import Data Connector supported only slot‑based scheduling, which restricted execution to predefined time windows and

New Article

Sprinklr Integrations

26.4

Knowledge Base Article

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CRON Scheduling

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List of ML Engines Supported in the CMA

The ML Engines in the Creative Management App (CMA) are designed to enhance your creative content strategy by seamlessly integrating AI capabilities. Whether it's ensuring brand visibility through logos, text, or strategic placement in keyframes of video content, these ML engines are equipped t

marketing

Knowledge Base Article

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Overview

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What is Unified Analytics?

In today’s complex digital landscape, marketers aim to capture the full voice of the customer by analyzing vast volumes of data generated across multiple social touchpoints, including posts, ads, direct messages, product discussions, brand mentions, and influencer activity.​ To gain meaningful insig

marketing

Knowledge Base Article

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Overview

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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How to Apply Custom Fields to Ads using Paid Pre Publishing Rules

Leverage pre-publishing rules to secure your outbound publishing and automate your tasks.​Using the Pre-Publishing rules, advertisers can set certain rules on the posts/Paid Initiatives before publishing them. This capability improves the Paid Initiative configuration process through automation befo

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configuration

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Snapchat as a Listening Source

Snapchat is a multimedia messaging app known for its disappearing content and real-time engagement, especially popular among younger audiences. When used as a listening source, Snapchat helps brands monitor how they are being talked about through public content such as Stories, Spotlight videos and

Insights

Knowledge Base Article

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Snapchat

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Sprinklr Social: 26.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Sprinklr Social

New Article

26.4.1

Knowledge Base Article

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26.4.1 Minor Release (10th May '26 Onwards)

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Approvals for Specific Team Members

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for messages published by specific team members. Assign an Approver for Messages Published by a Specific Team Member On the Administration tab, click Settings. Click the  button to open the lef

video:no

cloud:core

marketing

Insights

+8

Knowledge Base Article

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Approval

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Sprinklr Presentations Overview

Within Sprinklr, you can easily create stunning, dynamic presentations with your own Sprinklr data and keep that data updated automatically, in real-time. Presentations feature helps you to consolidate reports across departments and make sure that the data reported on is relevant and

experience:space

Display - SES

cloud:core

article:howto

+5

Knowledge Base Article

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Presentations

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Quick Filter in Locked Mode

Quick Filters (QFs) are essential tools that help you personalize the data you view in dashboards without altering the underlying data or structure. This feature is a subset of Quick filters and explains the presence of Quick Filter in Lock Dashboad Experience. This is a user governed entity, and sh

social

Reporting - SES

Social - SES

Knowledge Base Article

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Getting started with reporting dashboard

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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Add a Delegate in Distributed

PersonaDistributed User Use CaseDistributed users can now add delegates who can work within the Distributed platform, abiding by the permissions given by the distributed user. The delegate invited by the user to the platform can access some/all the accounts for which the Distributed user is the Acc

social

Adding a Delegate in Distributed

Delegate in Distributed

Social - SES

+2

Knowledge Base Article

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Governance (Distributed User)

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Threads Discovery

Threads Trending Topics helps you stay on top of what people are talking about in real time. You can spot emerging trends across topics and thread posts, then dig deeper into individual posts to understand why they’re gaining traction, what’s driving the buzz, and when the activity started. You can

Knowledge Base Article

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Threads

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What is Ticketing Workflow?

A ticketing workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. This ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Introduction to Ticketing Workflow

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Unified Monitoring Dashboard

The Unified Monitoring dashboard consolidates agent, queue, campaign, and other live monitoring screens into a single interface. Supervisors can manage all aspects of their operation from one screen, reducing the need to switch between different monitoring screens and enabling more informed, real-ti

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

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Reporting & Analytics

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Publishing the Survey

The Survey Builder provides a user-friendly Publish feature that streamlines both the distribution and testing of surveys. Upon publishing, an anonymous link is instantly generated, allowing for immediate sharing or testing. You are also directed to the Distributions Page, where you can create custo

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Preview and Publishing

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Sprinklr Copilot for Social - Inbound Summary

OverviewReporting Copilot expands its capabilities with Inbound Summary, enabling a more comprehensive view of social performance by incorporating audience interactions.Previously, Copilot focused only on outbound data, such as posts published, likes, and engagement metrics. With inbound support, it

Publishing - SES

social

Sprinklr Social

New Article

+3

Knowledge Base Article

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Social Copilot