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Troubleshoot audio issues in Sprinklr

Here’s how to troubleshoot if you can’t be heard.Enable Microphone on your browserSteps to allow your browser to use your microphone.Open your browser.Go to Sprinklr URL and click the Lock icon on the leftmost side of the address bar.From the menu that appears, enable Microphone.​After enabling, you

social

Service

Troubleshooting

Audio

Knowledge Base Article

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Troubleshoot

RS
Edit Filters in Automated Campaigns

Filters in Automated Campaigns determine which feed rows from a linked spreadsheet are associated with a campaign. You can edit or update filters and filter combinations at any time—even after publishing the campaign. These filters work in addition to any other filters already applied to the campaig

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Campaign Configuration

RS
Publish a Post using Gainsight Community

In this article, you will learn how to publish posts from Quick Publisher for multiple accounts. Gainsight community guidelines will govern the aspect ratio and image media published via API. Message Type Supported in Gainsight Community QuestionConversation Steps to Access Gainsight Community on Qu

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Create Columns and Publish on Gainsight Community

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Adding and Configuring User Level Widgets

User-level widgets are not included in the personas by default. When Quality Management (QM) is enabled, the QM home screen does not automatically display these widgets. You will need to manually add the user-level widgets to the appropriate QM personas.There are three user-level widgets available f

Service

Knowledge Base Article

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User Level Evaluation

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Compare Executive Strategy dashboard

Brand executives represent the brand steering the marketing division and facilitating the growth within the company. By accessing a collection of accomplished CMO/CEOs and their expertise, a brand can derive valuable business growth and marketing strategy implementation guidance. To cater to this us

executive

Insights

Compare Executive Strategy

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Configuring and Restricting Maximum Calls

In outbound campaigns, some agents may aim to contact as many leads as possible in a single day. This behavior can lead to an uneven distribution of leads and negatively affect overall sales performance in industries such as insurance,Real estate and so on. To address this, the Dialer and Campaign M

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Skill Based Assignment

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Sandbox FAQs

Find below the answers to frequently asked questions about Sandbox Manager:​Q1: Are Dynamic Properties (DP) transferred with Refresh from Production to Sandbox? Yes, all the DPs are automatically copied during the Refresh?A1: Yes, all the DPs are automatically copied during the Refresh.​Q2: Does Ref

experience:space

article:howto

product:platform

Sandbox Manager

+2

Knowledge Base Article

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Miscellaneous

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Compare Paid Strategy dashboard

The paid strategy allows a brand to channel its marketing spend towards creating content that reaches a wider audience, ultimately increasing traffic, sales, and revenue. Monitoring competitor campaigns can help improve a brand's own strategy. This can be achieved by navigating to the Compare P

Insights

Compare Paid Strategy Dshboard

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Monetise X Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & X. Account set up for monetisationThe X accoun

social

Knowledge Base Article

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Advanced capabilities

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Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Add a Deflection Tool

The Deflection Tool reroutes inquiries to the most suitable channels, boosting workflow efficiency and user experience. For example, customer emails can be redirected to live chat, while social media tech support queries go to a dedicated help desk.Steps to Configure Deflection SkillFollow the steps

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Automation Tools

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Nextdoor Ads Reporting Dimensions

Leverage this detailed list of Nextdoor dimensions for reference when accessing portal data and campaign information in Sprinklr.​​Note: Nextdoor ad accounts cannot be added directly in Sprinklr. To add a Nextdoor ad account, please contact Support and provide your account access token. Our team wil

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Dimensions

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Adding Survey Questions

Sprinklr Surveys provide a range of question formats that can be incorporated into surveys to obtain meaningful feedback from participants. These question formats assist companies in gathering varied information across several aspects, including customer satisfaction, product choices, and feedback r

Insights

Knowledge Base Article

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Survey Questions

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Introduction to Asset Reporting

Assets are the images, videos, etc. that you use in your Paid or Organic Posts. Using the Sprinklr Ads Reporting, you can report on assets that have gained the maximum Engagement Rate (ER) or cost you the least Cost Per Engagement (CPE). There are various metrics available for you to view reporting

marketing

Knowledge Base Article

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Overview

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Creating a Website Creative

Website Distribution enables companies to implement surveys through a variety of creative formats. These formats include Pop-up, Positioned Pop-up, and Feedback Button. Each type is customizable, offering the flexibility to gather your feedback in diverse ways while preserving the interactivity of t

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Website Distribution

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Sprinklr Service: Patch Changes (18.8.3)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.3 (October)

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Create and Manage Facebook Product Catalogs

Create catalogs to display information about your products and make it easy for the users to understand your products and services.A catalog is a container that holds information about the items that you want to advertise or sell. You can create catalogs for different types of inventory, such as hot

marketing

Knowledge Base Article

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Advanced Use Cases

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DVT Part 2: How to Use a Dynamic Video Template to Create a Video

Learn how to easily create videos using video templates in Sprinklr. Once a video template is created, you can use it to create variations. This article guides you through using a template in Asset Manager for creating single or bulk videos in Sprinklr.​Step 1: Select a Template from creating videos

marketing

Knowledge Base Article

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Video Templates Part 2: How to use a video template to create a video

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View Schedule Scenarios

Schedule Scenarios provide a flexible way to plan, review, and adjust agent schedules before finalizing them. By viewing a Schedule Scenario, Workforce Managers can analyze shift assignments, time off, and coverage across different days and agents. The interface supports both Intraday and Multiday v

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Schedule Scenarios

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How to Create & Update Special Ad Custom Audiences

Facebook allows you to categorize your campaigns into a Special Ad Category that best describes your ad. In Sprinklr, you can create a Special Ad Audience to reach new people specifically when your campaign is about Credit, Employment, or Housing.A Special Ad Custom Audience is simila

marketing

Knowledge Base Article

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Create Special Ad Custom Audience