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Gauge Chart

The Gauge Chart widget enables you to visually represent average or aggregated survey metrics in relation to custom ranges. It provides a quick and easy way to monitor key performance indicators (such as CSAT, ratings, or response metrics) through the use of easily understandable colored sections.Bu

Insights

Knowledge Base Article

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CFM Visualizations

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Business Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call can have different call outcomes. Based on the call outcomes, the admin might want to retry or reach out to the customers again.Business Outcome Retry StrategyWhenever a customer and agent are connected and based on the di

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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Publishing on Linkedin

Sprinklr gives you a smarter way to manage your presence on the world’s largest professional social networking site, LinkedIn. You can leverage your LinkedIn account in the best possible way using Sprinklr's social publishing tool. It allows you to easily schedule and publish content, target a speci

LinkedIn

social

publishing

Knowledge Base Article

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Publish on LinkedIn

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Sprinklr v16.5.0 - Unified Platform and Cross-Products Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Insights

Spring Release 2021

+8

release_note

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v16.5.0 (July)

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Ad Comment Moderation for Instagram

Learn about the new Instagram comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?The table below provides you with information about the types of comments that can be fe

marketing

Instagram

Ad Comment Moderation

Advertising

Knowledge Base Article

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Instagram

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Value Proposition for the Google Campaign Manager (DCM) Ads Integration

Leverage the sprinklr Google Campaign Manager Integration automate the error prone and time consuming process of tag creation and the Naming Convention for your Google Campaign Manager entities.PersonaProblemSolutionPractitionerTracking Click and View tags are a time-consuming processAutomate the ti

marketing

Knowledge Base Article

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Getting Started

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Publish to TikTok Business on Distributed

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the TikTok Business Account. This article describes Tiktok Business Account's specific capabilities for publishing to help you understand how to craft content for best-channel performance.To publish a video

Publish to TikTok Business on Distributed

social

Social - SES

TikTok Business on Distribute

+2

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Best Practice Guide for Adding External APIs in Sprinklr

​To Get the OpenAPI SpecificationTipYou are required to convert a Postman collection to OpenAPI (JSON format).This section describes how to convert a Postman collection to the OpenAPI 3.0.0 standard that can then be utilized for the configuration of a Sprinklr External API.STEP 1: To Export the Post

Best Practices for External APIs

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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OpenID Connect SSO

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee

social

Knowledge Base Article

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SSO

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Manage Contacts on Sprinklr Distributed

Distributed Users can add Contacts to their profiles on Sprinklr on their own. There are two types of Contacts for a Distributed User. My Contacts - Contacts that the Distributed Users can add by themselves. Shared Contacts - Contacts that have been added by the admin and shared with the Distri

Add Contact in Distributed

social

Manage Contacts on Sprinklr Distributed

Social - SES

+2

Knowledge Base Article

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Engagement (Distributed User)

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Publish to Discord

You can use the key publishing capabilities in Sprinklr to enhance the content you publish to the Discord Server. This article describes Discord Server's specific capabilities for publishing to help you understand how to craft content for best-channel performance.Steps to Publish to DiscordClic

social

Service

Knowledge Base Article

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Discord

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How to Configure Auto Boost Posts based on Performance

This article will give a basic example of how posts can be automatically boosted through the Rule Engine based on their organic performance. For details of the conditions and actions possible, see here. For example, you can add to an existing paid initiative, send for approval, apply custom fields a

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Use Case Configurations

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Compare Executive Strategy dashboard

Brand executives represent the brand steering the marketing division and facilitating the growth within the company. By accessing a collection of accomplished CMO/CEOs and their expertise, a brand can derive valuable business growth and marketing strategy implementation guidance. To cater to this us

executive

Insights

Compare Executive Strategy

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Troubleshoot audio issues in Sprinklr

Here’s how to troubleshoot if you can’t be heard.Enable Microphone on your browserSteps to allow your browser to use your microphone.Open your browser.Go to Sprinklr URL and click the Lock icon on the leftmost side of the address bar.From the menu that appears, enable Microphone.​After enabling, you

social

Service

Troubleshooting

Audio

Knowledge Base Article

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Troubleshoot

RS
Configuring and Restricting Maximum Calls

In outbound campaigns, some agents may aim to contact as many leads as possible in a single day. This behavior can lead to an uneven distribution of leads and negatively affect overall sales performance in industries such as insurance,Real estate and so on. To address this, the Dialer and Campaign M

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Skill Based Assignment

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Add and Clone a User

OverviewAdding or cloning users in Sprinklr helps you onboard your team by granting the required access and permissions. Once a user is added or cloned, they can accept the email invitation and update personal details such as first name, last name, phone number, and language, if needed. This article

26.1

social

Sprinklr Social

New Article

+1

Knowledge Base Article

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Getting started

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Snapchat Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform.Publishing CapabilitiesCapabilitiesSprinklr Supported (Business Profile)NotesPublish StoryYesThis feature is available for all clients.Publish SpotlightYesThis feature is available for all client

social

Knowledge Base Article

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Snapchat Business

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Anonymize Profile Data

This functionality enables organizations to adhere to worldwide data privacy laws by anonymizing personally identifiable information (PII) for any customer profile when requested. Through a user-friendly interface, brands can sever all identifiable links between profiles, responses, and transactions

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

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Security Features

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Sandbox FAQs

Find below the answers to frequently asked questions about Sandbox Manager:​Q1: Are Dynamic Properties (DP) transferred with Refresh from Production to Sandbox? Yes, all the DPs are automatically copied during the Refresh?A1: Yes, all the DPs are automatically copied during the Refresh.​Q2: Does Ref

experience:space

article:howto

product:platform

Sandbox Manager

+2

Knowledge Base Article

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Miscellaneous

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Configure Set Priority Rank Node in Sprinklr IVR

The Set Priority Rank node lets you prioritize certain customer calls within your IVR flow. Some brands need to give faster attention to customers with urgent issues or specific characteristics. By assigning a priority value to a path in the IVR, you can ensure that callers with critical needs reach

Service

Knowledge Base Article

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How to Setup Business Logic