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Facebook Channel Updates

Keep up with the latest Facebook Channel updates here.June 2024Policies for going live on Facebook have been changed to align with the industry standards. To continue using Facebook Live seamlessly after 10 June 2024, your account must meet the following requirements.Your account must be at least 60

social

Service

Knowledge Base Article

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Getting Started - Facebook

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Sprinklr Insights: 26.4 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 26.4 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Data Sources and ChannelsU

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Product Insights dashboard FAQs

Get answers to the most frequently asked questions about Product Insights dashboards.Can I share my Product Insights dashboard with external users, i.e. who do not have their accounts in Sprinklr?Yes, you can share your Product Insights dashboards with other users (non-Sprinklr) via External Links.

Insights

Frequently Asked Questions

Product Insights Dashboards

Product Insights FAQs

Knowledge Base Article

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FAQs

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Notifications and Email Templates

This article provides a comprehensive guide to managing notifications and email templates for the Reward Engine in Advocacy. It includes details about notification types and email templates and step-by-step guidance on enabling and customising these features to improve user engagement. Email Templat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Notifications and Email Templates

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Setting Up Transaction Custom Fields (Survey Level)

Transaction Fields are used to capture and store critical metadata related to each customer interaction. These fields typically contain key-value pairs that may include information such as transaction type, product details, interaction date, and other contextual data. This metadata enables businesse

Insights

Knowledge Base Article

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Survey Settings

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Create Alt Text in Publisher using Sprinklr AI+

IntroductionCreating inclusive content isn’t just good practice—it’s essential. Today’s audiences expect accessible experiences, and many brands are striving to meet this demand by adding alt text to images across their social media channels. But doing this at scale can be slow, inconsistent, and ha

Publishing - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Conversation Cluster report: Actions & interactions

In this article, we will help you get familiar with the actions and interactions you can take in the Conversation Cluster report.After creating and analyzing the Conversation Cluster report in Conversation Insights, there are several actions and interactions you can take in the Conversation Cluster

Insights

Conversation Cluster Report

Knowledge Base Article

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Conversation Cluster Report: Actions & Interactions

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Compose CHE Campaigns for Snapchat

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​​​​Enablement Note: The use o

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Get familiar with options to manage your Benchmarking dashboards

The Benchmarking Dashboards homepage will allow you to quickly access your Benchmarking dashboards and folders.We have revamped the Benchmarking Dashboards homepage in order to make it more intuitive and simplified for users. You can quickly access the dashboards and perform basic actions right from

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

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Create Time Off Requests

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Prerequisites for creating Time Off requests:Sprinklr WFM must be enabled for the environment.Create Request permission under th

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Create Time Off Requests

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New Third Pane for Outbound Messages

The Message Third Pane provides a snapshot overview of the message and allows you to perform Quick Actions on it. Actions available may vary depending on the type and status of the message. You can access the Message Third Pane from the message view in the Production Dashboards, message cards in the

Publishing - SES

New Third Pane for Photos of Gallery

social

Social - SES

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Knowledge Base Article

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Getting started with publishing

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Add a Distributed User

Distributed is a Sprinklr lite version for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows you to distribute user capabilities to one or multiple s

Getting Started

Add a Distributed User

social

Social - SES

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Knowledge Base Article

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Governance (Distributed User)

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Reply Retrieval via Threads Column in the Engagement Dashboard

In the Engagement Dashboard, you can retrieve replies or Threads comments. This article provides you with the details on steps for reply retrieval.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utilize the reply moderation and in

social

Knowledge Base Article

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Threads

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Add a Distributed User (Admin)

Distributed is a Sprinklr lite version, for someone whose focus is not related or limited to social media marketing. It is just the right solution for your business if it requires a compliant method of distributed local content. Sprinklr allows users to distribute user capabilities to

Getting Started

Add a Distributed User

social

Social - SES

+3

Knowledge Base Article

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Governance (Distributed Admin)

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About Tags

Overview Tags are used to tag Profiles and Messages. Navigate to Tags Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Tags.

experience:space

marketing

Insights

article:howto

+4

Knowledge Base Article

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Tags

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About Statuses

Overview Statuses are used for Case Management by determining what stage the case is in. Navigate to Status Management Click the New Tab icon  and select Settings under the Social Core Cloud.   Next, click Status.

experience:space

marketing

Insights

article:howto

+7

Knowledge Base Article

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About Statuses

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Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

marketing

Knowledge Base Article

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Ads Creative Library: FAQs

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User Replies Node

Before we beginWe need to understand how to create a Dialogue tree.OverviewA user reply node, refers to a component within a dialogue tree that handles user inputs or responses in a chatbot conversation. It allows the chatbot to recognize and respond appropriately to different user intents or prompt

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Convert External API into OpenAPI Specification using GenAI

Sprinklr provides a capability to automatically convert API documentation into OpenAPI specifications using GenAI-powered interpretation. This feature eliminates the need for manual API configuration when working with third-party platforms or proprietary in-house systems.With this capability, you c

marketing

Insights

social

New Article

+3

Knowledge Base Article

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Configure an Extension in Sprinklr

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Add a WeChat Proxy Account

Using a WeChat Proxy account can connect and manage a single account on multiple third-party tools. You are required to set up a third-party server between Sprinklr and Wechat, which connects to WeChat directly and to Sprinklr via Oauth. This third-party will help you in connecting a singl

experience:space

WeChat Proxy Account

WeChat

channel:wechat

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Knowledge Base Article

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Setting up Wechat in Sprinklr