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Home Page Widgets

Case ReportingThis widget gives an overview of the total number of cases, average CSAT score, and average handling time, along with the percentage change in the metrics’ values and its trend for the selected duration. You can change the duration for a widget from the top right corner.Top Contact Dri

Service

Knowledge Base Article

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Homepage

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Update Existing Style Kits

OverviewThis article outlines an enhancement in the Display module that enables users to edit and update existing style kits. Previously, style kits were reusable but not editable, requiring users to recreate them from scratch whenever layout, branding, or presentation requirements changed, resultin

Display - SES

26.1

Sprinklr Display and Presentations

social

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Knowledge Base Article

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Display

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Capturing HAR Logs in Chrome and Microsoft Edge

OverviewA HAR (HTTP Archive) file is a record of all network requests your browser makes while loading a webpage. It includes details such as request URLs, response codes, load times, and any errors that occur. These files help Sprinklr Support analyze performance, loading, or connectivity issues th

Knowledge Base Article

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Capturing HAR Logs in Chrome and Microsoft Edge

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Cross-Product & Unified Platform: 19.2 Capabilities and Enhancements

Check out the new enhancements (Cross-Product & Unified Platform) that Sprinklr brings to you in its 19.2 Release.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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Configure Dialogue Tree as Task in Agent Copilot

Dialogue Tree as a Task enables you to design deterministic, branching conversational flows that are often required in compliance-mandated environments. Unlike free-flowing AI conversations, dialogue trees ensure predictable and controlled interactions.This task type provides direct access to key ca

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Dialogue Tree as a Task

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Bluesky as a Listening Source

Bluesky is a social media platform like X (formerly Twitter) that allows users to share short messages, images, and videos. By adding Bluesky as a Listening Source, you can listen to and learn from Bluesky data.Release Note: Bluesky will be available as a listening source in the 20.2 release, schedu

Insights

Knowledge Base Article

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Social Networks

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Apply Macros to take multiple actions on an entity

Execute multiple actions via saved configurations with a single click on various entities and bring efficiencies to your workflows.Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one

Apply Macros

marketing

Insights

social

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Knowledge Base Article

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Macros

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Guided Workflow Canvas

OverviewThe guided workflow canvas serves as the builder's workspace, where you can add nodes to execute different actions. By placing and connecting these nodes on the canvas, you can visualize the flow of your guided workflow through a clear and intuitive diagram. Here are the key functionalities

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Deep Research in Sprinklr Copilot

Deep Research is an advanced research mode within Copilot that generates research-grade analytical reports alongside high‑quality conversational interactions.. It prioritizes depth and reliability over speed by expanding data sources, applying multi-step analysis, and producing structured outputs wi

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Sprinklr AI+

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Publishing Tool

Publishing enables you to customize message delivery timing and enhance chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific business needs and

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Communication Tools

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Data Management

This step helps you define the knowledge sources that power your Agent Copilot’s responses. By connecting internal content such as Knowledge Base articles, documents, historical cases, and guided workflows, you enable the Copilot to generate relevant, contextual answers.This configuration is part of

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Data Management

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Introduction and Different types of Entry Points

IntroductionThere are many options for customers to start a conversation with your brand. You can use the Messages button and URL to meet customers in a place where you can contact them. You can also enable system features such as Apple Maps or Message Suggest so that customers can start conversatio

Service

Knowledge Base Article

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Entry Points

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Add xAI as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating xAI as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ Studio.N

marketing

Insights

social

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Knowledge Base Article

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Add Support for xAI

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Google Drive DAM Integration

Learn how to integrate Google Drive with Sprinklr's Digital Asset Management (DAM) system in this integration guide. Click to know more!

marketing

Knowledge Base Article

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Integration Guides

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Overview of Sprinklr Surveys

Sprinklr Surveys simplifies the process of gathering direct feedback from customers and stakeholders. Powered by Sprinklr AI+, it automatically analyzes responses to uncover actionable insights, cutting down the time needed to detect key trends and correlations. This enables CX and brand teams to bo

Sprinklr Insights

Insights

20.10

cfm-surveys

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Knowledge Base Article

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Introduction to Customer Feedback Management

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Fields and Relationships - An Overview

Fields define what information is captured for each entity. They represent the attributes of a business entity​, such as name, status, amount, date, priority, or category. ​Entity Studio supports a wide range of field types, enabling users to accurately model both simple and comp

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Main Screen

​The Main screen is the screen that opens when you click the Live Chat icon. You can use the different configuration options to customize the main screen of Live Chat according to your requirements.Persona ConfigurationWithin the Live Chat Builder's Personalize Your Live Chat section, you can custom

Sprinklr Service

20.7.1

20.10

Service

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Knowledge Base Article

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Conversation Screen

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X as a Benchmarking source

When it comes to brands, influencers, and their audience connecting and engaging online, there's one social channel that's head and shoulders above the rest: X. This platform is the ultimate hotspot for sparking conversations, building relationships, and creating buzz. Sprinklr has access

Insights

Benchmarking

Knowledge Base Article

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Twitter

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Getting Started for Supervisors

As a Supervisor, your role is vital in ensuring the smooth operation and management of the workforce. This guide provides an overview of the key tasks you'll be managing.Agent PreferencesThe Agent Preference feature allows supervisors to define preference windows, apply constraints, and enable

Service

Knowledge Base Article

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Getting Started for Supervisors

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Publishing Facebook and Instagram Partnership Ads

Facebook and Instagram Partnership ads allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both your brand and your partner's handle, helping you reach a wider audience with more impactful content

26.1

marketing

20.10

Updated Article

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Knowledge Base Article

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Facebook and Instagram Partnership Ads