Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Call Control Functionalities for Supervisor Persona

Supervisors play a vital role in maintaining call quality, ensuring compliance, and supporting agents in real time. To help them monitor and manage live customer interactions effectively, the Voice platform provides several key supervisor functionalities such as Listen, Whisper, Barge-in, and Contin

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Call Controls Functionalities for Supervisor Persona

RS
Configure API Tool in Agent Copilot

API Tool enables Agent Copilot to interact with external systems by sending input data and receiving structured responses. This allows the Agent Copilot to fetch real‑time information, automate actions, and deliver personalized responses during customer conversations.Steps to Configure API ToolFollo

Sprinklr Service

New Article

26.4.1

Knowledge Base Article

 • 

Supported Tools

SH
Nextdoor Ads Reporting Dimensions

Leverage this detailed list of Nextdoor dimensions for reference when accessing portal data and campaign information in Sprinklr.​​Note: Nextdoor ad accounts cannot be added directly in Sprinklr. To add a Nextdoor ad account, please contact Support and provide your account access token. Our team wil

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Dimensions

RS
Create Shift Change Request

Prerequisites for creating Shift Change requests:Workforce Management should be enabled for the environment.Shift Change Policies must be assigned to agents.Agents must be part of published Schedule Scenarios.Create permission under the Shift Change Request section and View permission under the Agen

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Create Shift Change Requests

RS
Upgraded Smart+ Creatives

Upgraded Smart+ Creatives allow you to add up to 50 creatives (assets) per ad. You can upload a mix of images, videos, text, and Call-to-Actions (CTAs).TikTok automatically mixes and matches these assets in real-time to show the best-performing combination to each user.​​Creative Combination: You ar

26.1

marketing

New Article

Updated Article

+2

Knowledge Base Article

 • 

Publish TikTok Ads

SH
Subscribe to an Inbound Queue

Overview You can add yourself as a subscriber to Inbound Message queue type. If any message is added to the inbound message queue to which you have subscribed, then you will receive a notification. [New feature in v8.5] Ensure that the notification settings of Message Added to Queue under Inb

marketing

Insights

article:howto

Service

+2

Knowledge Base Article

 • 

Queue

SH
How are LI Models Trained?

Sprinklr starts to build the model by collecting unclassified raw data from various channels. The raw data is then segregated into unsupervised clusters. These clusters are used to identify the key categories of conversation which leads to the taxonomy creation. Unclassified mentions are annotated a

Insights

Knowledge Base Article

 • 

Location Insights AI Model

RS
Global Variables - An Overview

Sprinklr has introduced Global Variables which is a unified and reusable configuration layer that simplifies workflow development, enhances consistency, and reduces manual errors.Managing reusable data across workflows has historically been a challenge in Sprinklr. Admins often rely on Groovy script

marketing

Insights

social

Service

Knowledge Base Article

 • 

Global Variables

RS
How to Install & Setup the Adobe Ads Integration (OAuth Method)

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

marketing

Knowledge Base Article

 • 

Setting Up Adobe Analytics

SH
Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Insights

Custom Interval

Knowledge Base Article

 • 

Manage Dashboards (3-dots Options)

RS
Viber Service Reporting

Viber Service Reporting helps you monitor, analyze, and optimize the performance of your Viber message interactions. Using metrics and dimensions from Inbound Analytics, you can track delivery success rates, read times, costs, and error reasons. This data allows you to assess message effectiveness,

Sprinklr Service

20.7.1

New Article

Service

Knowledge Base Article

 • 

Viber Reporting

RS
Campaign/Sub-Campaign Task Sheet Governance

OverviewTask Sheet Governance enhances the structure and control of campaign and sub-campaign tasks by assigning visibility, ownership, and create/edit permissions to the appropriate users or user groups. This framework ensures that tasks are managed securely and efficiently, strengthening overall g

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

 • 

Task Governance

RS
Heat Map

A Heatmap Question allows you to click on specific areas of an image to express your opinions or reactions. Each of your clicks is recorded, and the aggregated data is shown as a heatmap, a visual overlay where warmer colors indicate areas with more clicks. This method is especially useful for ident

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

 • 

Survey Questions

SH
Instagram Reels Insights

By analyzing Reels performance data, brands can identify which types of content perform well and adjust their strategy accordingly to create more engaging content and reach a wider audience. We provide multiple metrics to brands for measuring the success of their Reels content and determining whethe

social

Knowledge Base Article

 • 

Reporting Glossary

RS
Queue Callbacks

​Queue Callback is aimed at enhancing both customer experience and agent productivity during periods of high call volume. Rather than waiting on hold, customers can opt to receive a callback while retaining their place in the queue. When an agent becomes available, the system automatically calls the

26.1

Sprinklr Service

20.10

Service

+2

Knowledge Base Article

 • 

Queue Callbacks

RS
Styling Survey

Survey styling enables you to tailor the appearance of your surveys to align with your brand and improve the experience for respondents. By adjusting colors, fonts, button styles, and other elements, you can design attractive surveys that boost engagement and completion rates.Business Use CasesMaint

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Survey Styling

SH
Execute a Rule via Macro

Overview Sprinklr now allows Rules to be executed through a macro action. Using this feature, your saved Rules can be applied to messages by applying a macro. You can use this feature to apply On Demand Rules to messages. On Demand Rules, unlike standard Rules, do not run continuously and allow you

marketing

Insights

article:howto

social

+5

Knowledge Base Article

 • 

Macros

RS
Configure Time Off Policies

Time Off in Sprinklr WFM refers to periods when agents are not working, typically for rest, personal matters, or vacations. Time Off policies are essential for defining how different Time Off Activities will function. These policies govern various aspects, such as accrual rates, approval requirement

Sprinklr Service

20.7.1

20.10

Service

+3

Knowledge Base Article

 • 

Time Off Management

SH
Apply Macros to take multiple actions on an entity

Execute multiple actions via saved configurations with a single click on various entities and bring efficiencies to your workflows.Macros allow you to execute complex actions with a single click. In Sprinklr, a macro is a saved configuration of multiple actions that allows you to apply more than one

Apply Macros

marketing

Insights

social

+2

Knowledge Base Article

 • 

Macros

RS
Decoupling ACW from Voice

There are two ways by which you can access Disposition Plans, either through ACW Manager or from Voice Care. In the First method, once you enable an ACW DP, you can browse to the URL, care/after-call-work/manager, or open a new tab and type After call Work in the universal search, to access ACW Mana

Service

Knowledge Base Article

 • 

Decoupling ACW from Voice