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Reporting

In Care reporting, the self-monitoring agent dashboard provides the activity report of the user logged in to the care/agent console.To configure a reporting widget1. Click the New Tab icon. Under the Sprinklr Service tab, click Care Reporting within Analyze.2. On the&nb

Service

Knowledge Base Article

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Care Agent Persona - Digital

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How to Apply Macros in Ads Manager

Macros in Sprinklr Marketing (Ads) can be used to make multiple changes to entities with a single click, creating efficiencies in your workflow. You can create, save, and use a variety of macros for different ad entities for various purposes.You can automate manual actions on-demand across several a

marketing

Knowledge Base Article

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Manage Campaigns at Scale

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Speech-to-Text Transcription in Voicebots

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Language SupportWe offer standard ASR models for a diverse range of languages, including English

Service

Knowledge Base Article

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Automatic Speech Recognition(ASR)

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Instagram Account Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Reporting Glossary

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Configure CRON Scheduling in Sprinklr

Cron‑based scheduling enables flexible, time‑based execution for importing data from external APIs, allowing precise control over when data synchronization runs. Earlier, the Source Import Data Connector supported only slot‑based scheduling, which restricted execution to predefined time windows and

New Article

Sprinklr Integrations

26.4

Knowledge Base Article

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CRON Scheduling

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What is Unified Analytics?

In today’s complex digital landscape, marketers aim to capture the full voice of the customer by analyzing vast volumes of data generated across multiple social touchpoints, including posts, ads, direct messages, product discussions, brand mentions, and influencer activity.​ To gain meaningful insig

marketing

Knowledge Base Article

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Overview

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Manage Knowledge Base Articles

In the Knowledge Base Builder, you can perform a wide range of actions to manage and maintain your articles efficiently. These actions help you keep content organized, up to date, and aligned with your publishing workflows. Whether you need to update an article, reorganize categories, control visibi

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Sprinklr Service

20.7.1

Knowledge Base

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Knowledge Base Article

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Create and Manage Articles

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Ads Manager Assistant Overview

Ads Manager Assistant actively detects anomalies in real time to simplify campaign monitoring, optimization, and issue resolution. It automatically identifies anomalies related to pacing, naming conventions, ad delivery and more. It also groups errors and provides entity-level issues to improve effi

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marketing

20.10

Updated Article

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Knowledge Base Article

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Ads Manager Copilot

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Guided Workflow Manager

OverviewTo create a customer-facing guided workflow, follow the steps outlined below:Click the New Tab icon. Under the Sprinklr Service tab, select Guided Workflows within Resolve.​Click Add Guided Workflow in the top right corner of the Guided Workflow Manager window to create a new guided workflow

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Service

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Snapchat as a Listening Source

Snapchat is a multimedia messaging app known for its disappearing content and real-time engagement, especially popular among younger audiences. When used as a listening source, Snapchat helps brands monitor how they are being talked about through public content such as Stories, Spotlight videos and

Insights

Knowledge Base Article

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Snapchat

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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Create Listening Themes

There are two ways to create a Listening Theme – Create a new Listening theme from the Theme builderAdd a pre-built theme from the Theme LibraryAdding a Theme from the Theme Library will save a lot of time and effort in creating a new Listening theme from scratch. It contains 5000+ readily available

Listening Themes

Create Theme

Insights

Knowledge Base Article

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Theme Creation & Setup

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Coaching Report

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, en

Service

Knowledge Base Article

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Detailed Report Glossary

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Custom Response Views and Exporting Response Data

The Response Custom Views feature enables you to arrange survey data by creating tailored views of the responses you have received. You can apply filters based on the status of responses, answers to particular survey questions, or other criteria, allowing for a more targeted method of analyzing and

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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How to Set Up Progressive Screener (V2) in Advocacy

Overview​This article explains how to set up Progressive Screener (V2) in Advocacy. It walks through enabling the feature, configuring screener questions, using existing user data, and publishing changes. Use this guide to ensure a streamlined onboarding experience while maintaining accurate data co

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Screener V2

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Actions Avaialble in Audience Manager

Effectively manage your audience across different advertising channels using these actions in the Audience Manager.In the Audience Manager, there are several actions that you can take on audiences across your advertising channels and accounts, including sharing, cloning, deleting, and editing your e

marketing

Knowledge Base Article

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Getting Started

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Accessibility Statement Of Sprinklr - Italian

Sprinklr is committed to making its web application accessible, in accordance with the Law of 9 January 2004, n. 4.This accessibility statement applies to Sprinklr web application.Compliance statusPartially compliantThis web application is partially compliant with the requirements set out in appendi

social

Knowledge Base Article

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Sprinklr Accessibility and Compatibility Features

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Unified Monitoring Dashboard

The Unified Monitoring dashboard consolidates agent, queue, campaign, and other live monitoring screens into a single interface. Supervisors can manage all aspects of their operation from one screen, reducing the need to switch between different monitoring screens and enabling more informed, real-ti

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Sprinklr Service

Service

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Knowledge Base Article

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Reporting & Analytics

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What is Ticketing Workflow?

A ticketing workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. This ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Introduction to Ticketing Workflow