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Create Automated Tasks for Distributed Users

Powered by Workflow Engine and Rule Engine, you can create tasks for users to recommend the next best action to take. Tasks can be programmed, for example, tasks created as part of user onboarding journey, such as, to add social accounts, download mobile app, etc; or they can be trigger-based s

social

Social - SES

DST - SES

Knowledge Base Article

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Gamification (Distributed Admin)

RS
Reference Guide for Sprinklr Social

IntroductionSprinklr Social is the platform of choice for organizations looking to manage social media across multiple brands, teams and geographies. Getting StartedLearn to set-up your social accounts and start engaging with customers.​OverviewArticleDescriptionQuick Start Guide Speedup with essent

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

RS
Generate QR Codes for Survey

QR Code Distribution offers a convenient and user-friendly way to share surveys by allowing participants to scan a code and immediately access the survey. This method is especially effective in physical environments like events, retail stores, or public spaces, where quick and easy access is essenti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

RS
Broadcast Advocacy posts to Slack

We will allow advocacy admins to broadcast an advocacy post on a Slack channel in their workspace. In this way, you will have multiple forms to reach out to your advocate on their preferred channel of communication. Additionally, we will also provide you with the analytics for the number of times a

Advocacy - SES

social

Slack Integration for Advocacy

Social - SES

Knowledge Base Article

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Integrations Enablement (Advocacy)

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Admin Panel in AI Agent

The admin panel in AI Agent is a centralised interface that allows administrators to configure, manage, and optimise the bot’s behaviour and performance. It provides intuitive controls for setting up conversation flows, voice and timeout settings, advanced AI configurations, and integration options.

26.1

Sprinklr Service

New Article

Knowledge Base Article

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Admin Panel

SH
How to access AI Studio and the required permissions

Navigating to AI StudioThere are two ways to navigate to AI Studio – through regular user flow and persona app.Regular user flowClick the New Tab icon. Under Sprinklr Insights, click AI Studio within Learn. You will then see the AI Projects Record Manager window with a list of previously created pro

Insights

ai studio

AI Studio permissions

Knowledge Base Article

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Sprinklr's AI Studio

SH
Standard Persona Apps

Persona Apps in Sprinklr combine the functionalities related to a specific task or role into a unified interface. They provide a focused view of the Sprinklr platform, making it easier to perform daily activities without switching between multiple tabs. With dedicated homepages for a quick overview

Standard Persona Apps

Persona Apps

Knowledge Base Article

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Platform Modules

RS
Sprinklr Social: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

RS
Sprinklr Insights: 20.7 Release Notes

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.7 release brings new features to enhance customer experiences, drive significant business impact, and improve overall outcomes.Here are the key features

marketing

Insights

social

Service

Knowledge Base Article

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20.7 Release (5th July '25 Onwards)

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Preview/Testing Survey Forms

The Preview section in the Survey Builder offers tools to test and validate your survey before publishing. It allows you to switch between modes, verify logic, compare draft and live versions, test translations, and ensure the survey displays correctly across different devices.Business Use CasesYou

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Survey Preview and Publishing

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Listening Consumption Report

Learn how to access the Listening Consumption report from Listening Settings and use it to keep track of the volume of mentions you have pulled into Listening Insights.In Social Listening, you can pull out the data using two methods: Live data – grabbed after the creation of an active topicHistoric

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Deploy End to End Email Marketing, SMS and WhatsApp Journeys

In this article, you will learn how to create customer journeys for the Email Marketing, SMS, and WhatsApp channels using Journey Facilitator along with the end to end overview of the steps required to set up your Journey. Follow these steps to create, deploy and analyze your journeys in Sprinklr.Jo

marketing

Journey Facilitator

Knowledge Base Article

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Create and Deploy Journeys

RS
Outbound Indicator for Sprinklr AI+ Posts

OverviewThe AI Usage Indicator enables visibility into AI-assisted content creation across publishing workflows. It highlights when AI features are used in posts created via the Publisher (Full Screen Publisher and Quick Publish) or Reply Window and provides a detailed breakdown of AI contributions

Sprinklr Social

Sprinklr AI+ - SES

New Article

Social - SES

+3

Knowledge Base Article

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Sprinklr AI+

SH
Ad & Page Account Permissions Required in Native to Advertise on Sprinklr

Learn about account-related permissions in Sprinklr and ensure the smooth operation of your advertising campaigns.​​Sprinklr knows that its clients are its biggest asset, and we know how important security is when it comes to organizational data and marketing operations. Every account that exists in

marketing

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Required Permissions on Native

RS
Extension Reporting

The Extension Reporting feature in Sprinklr enables you to create robust dashboards that provide granular visibility into external API calls made through Sprinklr Extensions.  By using this capability, you can:Track the performance of API integrations.Monitor real-time status codes and latency.

Insights

social

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Use API to Trigger Journeys Based on External Events

SummaryYou can run automated customer journeys that are triggered by API, based on external events, such as filling up a form by a user on a website, completion of an online purchase, or receiving a message on a social channel.Method: HTTPEndpoint: POST api/marketing-journey/triggerFormat: JSONHeade

marketing

API to Trigger Journeys

Journey Facilitator

Knowledge Base Article

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Trigger Journeys via API

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Use Trending Topics to find out what's trending

Access the Trending Topics dashboard to check-out popular trends and stay updated!Use the Trending Topics dashboard to see what's popular, then build a Research Query to explore further.To navigate to Trending TopicsClick the New Tab icon. Under the Sprinklr Insights tab, select Trending Topics

Insights

Knowledge Base Article

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Twitter Trending Topics

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Sprinklr and TikTok Ads Capabilities

Composing TikTok Ads within Sprinklr furnishes you with AI-powered, real-time optimizations across campaigns using standard channel metrics, custom brand calculations, and third-party analytics. Increase your return on ad spend, improve productivity, and protect your brand’s reputation with Sprinklr

marketing

Knowledge Base Article

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Publish TikTok Ads

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Additional Options for User Password Governance and Account Unlock

Global Admins can access Customer Security Settings in the environment they administer. Here, workflows can be set for recovering passwords and unlocking accounts for users within the environment. Workflows to unlock a locked account can allow users to get back into their Sprinklr accounts

experience:space

cloud:core

Insights

release:N-A

+11

Knowledge Base Article

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Additional Options for User Password Governance and Account Unlock

RS
Managing Queue and Skill Visibility Using Dynamic Properties

The platform allows administrators to control visibility of Work Queues and Skills through sharing permissions. These permissions determine which users can access specific queues or skills. However, by default, these permissions are not automatically enforced across all areas of the platform—such as

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Additional Use Cases