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Permission to Control Account Re-Add Notification in Engagement Dashboard

To ensure that you don’t miss any opportunity to engage with your customers, we are making some account governance updates generally available - users of the engagement dashboard will view a notification bar at the top highlighting recently deactivated accounts (within the past 30 days). On clicking

Engagement

Engagement - SES

social

Account Deactivation Notification Bar

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Knowledge Base Article

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Other engagement capabilities

RS
Upgraded Smart+ Campaigns

TikTok Upgraded Smart+ Campaigns allow you to use TikTok's automation for targeting, bidding, and creative optimization, while still giving you the option to switch to manual controls when needed.This campaign type simplifies setup and uses TikTok optimizations to improve delivery performance.​Suppo

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Publish TikTok Ads

RS
After Call Work (ACW) in CTI

After Call Work (ACW) in CTI enables agents to complete call-related tasks such as updating case details, capturing notes, and performing follow-up actions efficiently. CTI supports key ACW capabilities that help agents document information at the right time, reduce post-call effort, and maintain co

Platform

Updated Article

26.4

Sprinklr Platform

Knowledge Base Article

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After Call Work (ACW) in CTI

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Project and Task Governance

Platform Governance now centrally manages Project and Task creation/editing permissions, ensuring consistent access control across project and content management workflows. To create or view Projects and Tasks within a Portfolio/Project, users must have:Permissions at the Global or Workspace level,

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Sharing and Access

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Configure Rules to Merge and Remove Custom Fields

Overview You can now automate the Message Property Action for multi-select message option fields, to Merge and Remove, along with Set and Unset. Note: This is applicable to Custom Field, Profile, Messages,

article:topic

stage:draft

experience:v3

Knowledge Base Article

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Custom Fields

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Newsletters FAQs

Below are some of the frequently asked questions about Newsletters –Note: Newsletter can not be sent from the Sandbox/Staging Environment.No. It is a separate product and available to be purchased separately within Sprinklr’s Sprinklr Insights product family.Can I send newsletters from Sprinklr?Yes,

Insights

Knowledge Base Article

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FAQs

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Configure a URL shortener

Reduce the URL length and include the link in your social media posts to direct customers to your website and apps.URL Shortener is a tool that reduces the length of your URL. It can be created for use when publishing content that includes links. When URL shorteners are applied in the Publisher, you

URL Shortener

Insights

social

Service

Knowledge Base Article

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URL Shorteners

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Introduction to Outbound rules

Leverage outbound rules in Sprinklr's Rule Engine to control the properties of messages that are sent out. Use cases & Value impactOutbound Rules are utilized to solve various specific automation needs. Some of these key use cases are listed below:Create Variants from Scheduled MessagesInitiate

Outbound Rule

social

Create Rule

Outbound Message Rules

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Knowledge Base Article

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Outbound rules

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Threads Keyword and Topic Tag Searches

Threads Integration enables keyword and topic tag–based listening on Threads, allowing you to monitor public posts, and listen to defined topics directly within Sprinklr. Here’s how Threads listening works within SprinklrListening via Topic Tags (#) - Sprinklr platform integrates directly with these

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Threads

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Reward Engine and Points Configuration: Best Practices

This guide outlines key best practices for setting up the Reward Engine and configuring points to boost engagement, maximise ROI, and build a sustainable rewards system.Best Practices for Reward Engine Configuration Set an Appropriate Value for 100 Points: Use the "Suggested Value of 100 Points

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Reward Engine and Points Configuration: Best Practices

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Bulk Testing of AI Pipelines

You can perform Bulk Testing for AI use case pipelines. Instead of testing one case at a time, you can run tests on multiple cases and analyze their responses together. Bulk testing is available for both inference pipelines and evaluation pipelines, making it easier to validate use cases like sentim

marketing

Insights

social

New Article

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Knowledge Base Article

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Use-Case Deployments

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Source Coverage in Locations Insights

Different ways of sourcing dataLocation Insights primarily accesses data via four channels for generating actionable AI based insights:Review Source PagesOwned AccountsFirst Party Data Ingestion (FPDI)Social ListeningReview Source PagesReviews for brands or services on a review page can be sourced i

Insights

Knowledge Base Article

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Sources

RS
Salesforce OAuth Integration Setup: Permission Requirements Update

Beginning in September 2025, Salesforce will implement a security change that limits the use of uninstalled connected apps during OAuth authentication. Consequently, if a user attempts to authorize a connected app that is not installed in their Salesforce organization, they will need to possess the

Knowledge Base Article

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Setting Workflow Trigger Events

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Using Case Description in Rules for New and Updated Cases

In Care Console, you can reference the Case Description system field in both Case Creation and Case Update rules within the Rule Engine. This enables you to copy the Case Description into custom fields. Once the Case Description value is copied into a custom field, you can use it in workflows or dis

Service

Knowledge Base Article

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Case Third Pane

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Contentful Integration: Overview

With Contentful added as a new channel type within Sprinklr, you can use it to create and publish messages. Once your Contentful account is authorized to be used within Sprinklr, you can filter the available accounts with Contentful as the filter value and perform additional actions such as View Det

Create Message

marketing

Accounts

Knowledge Base Article

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Contentful & Sprinklr Integration

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FAQs on Predicted CSAT Rating

Here are some frequently asked questions on Predicted CSAT Scores:How do I enable CSAT?​CSAT predictions are by default enabled for all partners and supported languages. If default CSAT custom fields are not getting populated or are not visible, please raise a support ticket at tickets@sprinklr.com.

Service

Knowledge Base Article

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CSAT Prediction

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Unified Platform: 18.2 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product title to 

Release Notes

18.2 Capabilities and Enhancements

18.2 Release Notes for Core Platform and Cross-Product

Core Platform and Cross-Product Release Notes

Knowledge Base Article

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v18.2 Winter Release (February)

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Compose LinkedIn Conversation Ads

Engage your prospects in a more targeted, personalized, and effective way using Conversation Ads on LinkedIn.To drive quality results in today's evolving landscape, you need to have quality conversations with professionals. Conversation Ads on LinkedIn are a great way to reach and engage your c

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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Access Quick Search Settings to manage Saved Queries, Scheduled Exports, and Explore Lens

Learn how to navigate to Quick Search Settings to manage saved research queries, scheduled exports, and explore lenses.Quick Search Settings help you quickly pull up data from billions of data points on topics of your interest. From Quick Search Settings, you can easily manage your saved queries, sc

Insights

Knowledge Base Article

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Settings & Configuration

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How to add Annotations on Graphs in Reporting

Annotations give you the ability to add notes to graphs and charts. They are attached to the dates themselves, so can only be seen in a graph or chart where 'Date' is the primary dimension. Annotations can be created in two ways: either from the Settings section of the Left-Hand panel at t

marketing

Knowledge Base Article

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Dashboard